Michelle in Jarrow is amazing, went into to complete our Cruise for 26, to then add in a short break in Yorkshire for August. Then as we chatted booked next Sept Cruise. Amazing service, wonderful st... See more
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Great service from lesley, patient and very focussed on achieving the holiday we would like, after care is also a great feature. Will always go to Hays in Jarrow superb service from all the team
I ususally always book my own holidays, but after looking tirelessly for over a week I couldn’t find anything we wanted within our budget so decided to drop in to Hays Jarrow. Ruby assisted me and pat... See more
Company replied
I have to say you’re always greeted with a warm smile from the ladies in the Jarrow branch. I was seen by Lesley and told her I had a very short timescale to book a surprise holiday for my pearl wed... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 Bede Precinct, NE32 3LW, Jarrow, United Kingdom
- 0191 4835550
4.9
Excellent
921 reviews
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She was friendly and very helpful…
She was friendly and very helpful helping us book a holiday
18 July 2026
Fabulous Staff
Michelle in Jarrow is amazing, went into to complete our Cruise for 26, to then add in a short break in Yorkshire for August. Then as we chatted booked next Sept Cruise. Amazing service, wonderful staff in Jarrow. Lesley the manager and Michelle very supportive of our family - we have 3 going with additional needs and they make sure everything is booked to support them xx
18 July 2026
Always a pleasure
Always a pleasure, the girls who work there are all lovely and go above and beyond to help.
18 July 2026
Great service from lesley
Great service from lesley, patient and very focussed on achieving the holiday we would like, after care is also a great feature.
Will always go to Hays in Jarrow superb service from all the team
18 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Jarrow
Hello
Thank you for your wonderful review! Thanks Stacey :)
As always Lesley got everything I asked…
As always Lesley got everything I asked for right would never book anywhere else
12 July 2026
Reply from Hays Travel - Jarrow
Thank you so much Bev for always trusting us with your Holiday Plans
Lesley xx
The service was great as usual we would…
The service was great as usual we would not go anywhere else lovely staff very efficient
Thank you
9 July 2026
Reply from Hays Travel - Jarrow
Thank you so much for your lovely review! Ruby
Booked another holiday
The staff are very friendly and helpful booked many holidays with hays,all the girls at hays in Jarrow are great
27 June 2026
Reply from Hays Travel - Jarrow
Thank you so much for always booking with us we appreciate it! Ruby :-)
Reply from Hays Travel - Jarrow
Thank you for your wonderful feedback! We are so pleased to help
Michelle
Reply from Hays Travel - Jarrow
Thank you so much for your kind review - Ruby
Very efficient and professional…
Very efficient and professional service,extremely please with the way Michelle handled our booking.
Many thanks
21 June 2026
Reply from Hays Travel - Jarrow
Lovely to see you both again and to be able to help you with your booking - Michelle x
Nothing too hard for girls to do…
Nothing too hard for girls to do. Excellent service,will use again.
14 June 2026
Reply from Hays Travel - Jarrow
Thank you so much for your lovely review - Lesley
Reply from Hays Travel - Jarrow
Thanks so much for booking with us - Hollie
The staff were very friendly
The staff were very friendly, honest and helpful. I ask questions related to my holiday and they helped me with easy. They were polite and very understanding. They did a great job. They are a credit to the company. Well done.
21 June 2026
Reply from Hays Travel - Jarrow
Thank you so much for your kind review and for choosing to book with us - Lesley
Amazing everytime #teamjarrow
7 June 2026
Reply from Hays Travel - Jarrow
Thanks so much Nicola always lovely to see you! Lesley
Great helpful staff always great to…
Great helpful staff always great to book through Hays
10 June 2026
Reply from Hays Travel - Jarrow
Thank yo so much for your kind review! Stacey
Explained i wanted a cruise for next…
Explained i wanted a cruise for next year, got exactly what I wanted,all sorted so quickly,so helpful nd friendly
13 June 2026
Reply from Hays Travel - Jarrow
So happy to have been able to help you with this! Thanks so much for the lovely review - Ruby x
Each time l go to hays travel in Jarrow…
Each time l go to hays travel in Jarrow they do amazing was seen by Chloe yesterday and she sorted everything out for me
9 June 2026
Reply from Hays Travel - Jarrow
Thank you so much for booking with me Margaret
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