The young man that served us was extremely polite and exceptionally good at his job, his knowledge helped us both choose a fantastic hotel at the best possible price. Me and my wife are both in our... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were looked after by Sophie very professionally whilst keeping her lovely sense of humour alongside her colleague Tiffany. It’s always a pleasure to be greeted by such knowledgeable and caring staf... See more
Company replied
Tiffany was extremely helpful and advised us on booking a long haul flight to Australia. As we'd never booked long haul before we wanted some guidance and support to do this. Very haapy with the fligh... See more
Company replied
Reece was so helpful in putting together a package holiday for us that included multiple cities and hotels. He has made everything coordinate perfectly, happily arranging adaptations where needed. I... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Tavern Street, IP1 3AP, Ipswich, United Kingdom
- 01473852670
4.9
Excellent
575 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booking flights to Australia
Tiffany was extremely helpful and advised us on booking a long haul flight to Australia. As we'd never booked long haul before we wanted some guidance and support to do this. Very haapy with the flights we booked.
12 July 2026
Reply from Hays Travel - Ipswich
Thank you for the kind review it was a pleasure booking your flights for you. Tiffany Assistant manager
The best possible service
The young man that served us was extremely polite and exceptionally good at his job, his knowledge helped us both choose a fantastic hotel at the best possible price. Me and my wife are both in our mid sixties and haven’t been on holiday for several years, we were both a bit nervous, we needn’t have worried at all.
Thank you and regards
Mick
13 July 2026
We were looked after by Sophie very…
We were looked after by Sophie very professionally whilst keeping her lovely sense of humour alongside her colleague Tiffany. It’s always a pleasure to be greeted by such knowledgeable and caring staff.
8 July 2026
Reply from Hays Travel - Ipswich
Thank you for booking with us, it was my pleasure to help as always! Thanks, Sophie - Branch Manager
The staff are great and helped me book…
The staff are great and helped me book my Amsterdam trip with my friends. Definitely recommend.
26 June 2026
Reply from Hays Travel - Ipswich
Hello, thank you for booking your holiday with us and taking time to leave us a review! - Kind Regards Ele S - Travel Consultant
Ellie at Hays Travel was very helpfull
Ellie at Hays Travel was very helpfull
Ellie had time to explain every things so well
Hays Travel staff were very accommodating
1 July 2026
Reply from Hays Travel - Ipswich
I'm so glad we could get your holiday booked for you and that I was able to answer any questions you had.
Ellie Renee
Apprentice Travel Consultant
The lady was very helpful and very…
The lady was very helpful and very kind. Took the details needed and got it done. Would recommend
30 June 2026
Reply from Hays Travel - Ipswich
Thank you for your review it was my pleasure to help. Thanks, Sophie - Branch Manager
Reece in hays travel was patient and…
Reece in hays travel was patient and very very helpful , he was brilliant .
25 June 2026
Reply from Hays Travel - Ipswich
Thank you so much for your kind review, it was great meeting you both. Please come back anytime! - Reece, Travel Consultant :)
Excellent service!
Reece was so helpful in putting together a package holiday for us that included multiple cities and hotels. He has made everything coordinate perfectly, happily arranging adaptations where needed. I was impressed with how Reece checked in with every step of the process, and how quickly our itinerary was compiled at a price we were happy with.
19 June 2026
Reply from Hays Travel - Ipswich
I am so pleased to hear how happy you were with Reece's service and how he managed to find the perfect itinerary for you. Thank you for leaving a review, I will pass on your comments. Thanks, Sophie - Branch Manager
Reply from Hays Travel - Ipswich
Thank you for your lovely review, it was my pleasure to help. Thanks, Sophie - Branch Manager
I found the young lady that helped us…
I found the young lady that helped us very helpful and pleasant, she tried her best to get us the best deal she could find. Thank you, sorry can't remember her Name.
24 June 2026
Reply from Hays Travel - Ipswich
Thank you for your lovely review, it was my pleasure to help book your holiday for you. Thanks, Sophie - Branch Manager
First Class Service
Great service from Tiffany. She will always go the extra mile to help us.
14 June 2026
Reply from Hays Travel - Ipswich
Mark,
We're so glad our team provided such excellent service. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Ipswich
Thank you for the review, it was my pleasure to help. Thanks, Ele - Travel Consultant
as always
as always , its the staff that make it a great experience. friendly, helpful and knowledgeable .
7 June 2026
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave a review, it was my pleasure to assist with booking your holiday. Thank you, Sophie - Branch Manager
The girls in the office work together…
The girls in the office work together as a very good team. They found me an excellent hotel that has excellent facilities.
7 June 2026
Reply from Hays Travel - Ipswich
Thank you for the kind review it was a pleasure booking this holiday for you- Ellie Apprentice
The lady who delt with us was so…
The lady who delt with us was so helpful she had a wealth of knowledge which made it very easy for us.
14 June 2026
Reply from Hays Travel - Ipswich
Aw thank you both for the kind review it was a pleasure booking your cruise for you both- it will come around soon enough- Tiffany Assistant Manager
Tiffany was very friendly and went out…
Tiffany was very friendly and went out of her way to get us the holiday i had enquired about. Nothing was too much trouble she kept me informed with all she was doing. A bug thank you, i will definently book with Hays again
7 June 2026
Reply from Hays Travel - Ipswich
Aw thank you for the kind review it was my absolute pleasure booking this for you and getting a price that you would like- Tiffany Assistant Manager
Hays Travel Ipswich
As always, we went in to see Tiffany to book a summer holiday. We always find her very helpful and friendly and she can usually find what we are looking for.
7 June 2026
Reply from Hays Travel - Ipswich
Thank you for the kind review-Always happy to help you both very much deserved :) Tiffany Assistant Manager
I have booked a few holidays with you…
I have booked a few holidays with you over the years and you have been very helpful
30 May 2026
Reply from Hays Travel - Ipswich
Barry,
We are so pleased to hear this! Thank you for your continued loyalty and kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave a review. I'm so glad we could help get your holiday booked.
Ellie R
Apprentice Travel Consultant
Ellis was extremely helpful and very…
Ellis was extremely helpful and very friendly, a pleasure to do business with her.
3 June 2026
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave a review, it was a pleasure being able to book your holiday.
Ellie R
Apprentice Travel Consultant
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.