Having not travelled beyond GB for nearly 30 years I needed a serious amount of help to navigate the booking process. I chose Hayes because it wasn't too far from where I live and is a larger company.... See more
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I had phoned ahead and Natalie at the Forestside branch, Belfast, took all of my requirements into consideration. Natalie had all of my options to review and choose when I was in the shop. She mad... See more
Excellent customer service from Natalie at Forestside Office. Took slot of time with us and listened to our needs. Was so helpful with information and recommendations. We had visited out agent... See more
Company replied
Nothing was too much trouble for Natalie at forestside branch and we had quite a complicated booking.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 31 Forestside Shopping Centre, BT8 6FX, Forestside, United Kingdom
- 02892290228
4.9
Excellent
731 reviews
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On arrival at the Forestside branch we…
On arrival at the Forestside branch we had 5 suggested hotels with us and after showing the list to Natalie she recommended right away 3 that were outstanding, she said that she would do all 3 for my Wife and I to pick one which we were thankful for her to do all 3. Natalie then proceeded with the booking on our behalf and was efficient in doing so as well as taking her time explaining everything to do with our holiday, all the staff have been very helpful anytime we go there either with booking a holiday or exchanging money the service is outstanding ⭐⭐⭐⭐⭐
5 July 2026
Reply from Hays Travel - Forestside
Thank you for your wonderful feedback! We are so pleased to hear about your positive experience and that our team was able to help you find the perfect holiday. We appreciate your kind words about our service.
Team Forestside :)
Having not travelled beyond GB for…
Having not travelled beyond GB for nearly 30 years I needed a serious amount of help to navigate the booking process. I chose Hayes because it wasn't too far from where I live and is a larger company. Jenna at Forestside could not have been more helpful. She explained all my options, regarding flights and accomodation and was able to provide the total cost there and then. It took away my own anxiety about trying to organise all that myself. I was able to pay when I got home having reviewed all the plans, followed the link in the email and hey presto! that was my holiday booked. All the staff were lovely and professional and didn't overwhelm me with too many options, knowing what I was looking for, and offered advice when asked.
5 July 2026
Reply from Hays Travel - Forestside
We are so pleased to hear that we could make your holiday booking experience stress-free. It's wonderful to know that our team was able to provide clear options and professional advice.
Many Thanks
Team Forestside :)
Reply from Hays Travel - Forestside
We are so glad you had a positive experience with our customer service. Thank you for your kind words!
Team Forestside :)
Nothing was too much trouble for…booking a holiday so easy
Nothing was too much trouble for Natalie at forestside branch and we had quite a complicated booking.
23 June 2026
Reply from Hays Travel - Forestside
Thank you for your lovely feedback
The travel agent was very helpful and…
The travel agent was very helpful and listened to what we needed. Thanks for your assistance
30 June 2026
Reply from Hays Travel - Forestside
Thank you for your lovely feedback! We are so pleased to hear that our team was helpful and listened to your needs.
Team Forestside
Great clean shop
Great clean shop. Very helpful. Jake who we dealt with was really lovely and very helpful. Sorted everything. Explained the insurance to us clearly
30 June 2026
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
Reply from Hays Travel - Forestside
We are so glad you had a great experience with our team. We appreciate your kind words.
Kind Regards
Team Forestside
Friendly and well informed staff eager…
Friendly and well informed staff eager to help. Thanks Mark
23 June 2026
Reply from Hays Travel - Forestside
We are so glad you had a positive experience with our team. We appreciate your kind words!
Team Forestside
Great friendly service
Great friendly service . Highly recommend. Eoin was great help he done everything I asked without hesitation. Great service.
14 June 2026
Reply from Hays Travel - Forestside
We are so glad you received great friendly service and highly recommend us. We appreciate your kind words!
Kind Regards
Hays Travel
As usual we got very well looked after…
As usual we got very well looked after and Natalie was very helpful
20 June 2026
I had phoned ahead and Natalie at the…
I had phoned ahead and Natalie at the Forestside branch, Belfast, took all of my requirements into consideration.
Natalie had all of my options to review and choose when I was in the shop. She made the whole process very smooth and easy to chose our location and hotel style.
21 June 2026
Reply from Hays Travel - Forestside
We are so pleased you had a great experience with us.
Team Forestside
Reply from Hays Travel - Forestside
Thank you for your feedback :)
Great experience from start to finish…
Great experience from start to finish with the very helpful staff at forestside
7 June 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Excellent customer service from Eoin…
Excellent customer service from Eoin and Nichola at Forestside Belfast. Polite, friendly and efficient.
28 May 2026
Reply from Hays Travel - Forestside
We are so glad to hear you had an excellent experience with our team. Thank you for your kind words!
Team Forestside
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Helpful staff who gave us all the…
Helpful staff who gave us all the options available and helped choose the one that suited us best.
29 May 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
Holiday booking made simple.
Natalie from the Forestside branch did a great job assisting my wife and I with our holiday selection and our finalised booking. Really appreciated.
2 June 2026
Reply from Hays Travel - Forestside
We're so glad we could help you with your holiday. We appreciate your kind words and look forward to helping you again!
Team Forestside :)
The service we received was brilliant
The service we received was brilliant. Took time to look for the best holiday for us. Have booked a few times now and would highly recommend.
1 June 2026
Reply from Hays Travel - Forestside
We are so pleased to hear we found the best holiday for you. Thank you for your continued loyalty and kind recommendation!
Team Forestside
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