Hays Travel - Forestside Reviews 

761
TrustScore 5 out of 5

4.9

Unit 31 Forestside Shopping Centre, BT8 6FX Forestside, GB


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Rated 5 out of 5 stars

Natalie at Forestside has been booking our holidays for the past few years, and she has always been incredibly helpful and patient. She is always so friendly, knowledgeable and takes the time to make... See more

Company replied

Rated 5 out of 5 stars

We were warmly welcomed by Natalie who listened to our thoughts and recalled previous likes and dislikes of holiday arrangements which she had made for us. Attentive to our needs and impressively fam... See more

Company replied

Rated 5 out of 5 stars

The rep (Rebecca) was very welcoming. She took the time to listen to what we were looking for, making informed and helpful suggestions and patiently answering any questions we had. As is our usual exp... See more

Company replied

Rated 5 out of 5 stars

The staff were excellent in explaining the resorts available and we are trying somewhere different that we have not travelled to before. Booking was very efficient and simple to follow and details em... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 31 Forestside Shopping Centre, BT8 6FX, Forestside, United Kingdom

  • 02892290228

4.9

Excellent

TrustScore 5 out of 5

761 reviews

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4.9

All reviews

(761)

125,952 reviews in the last 12 months

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Rated 5 out of 5 stars

The rep (Rebecca) was very welcoming

The rep (Rebecca) was very welcoming. She took the time to listen to what we were looking for, making informed and helpful suggestions and patiently answering any questions we had. As is our usual experience with Hays at Forestside, we came away excited about the holiday we had just booked. We always use Hays at Forestside because Natalie and her team are so helpful and keen to get us the best holiday experience they can. Booking a holiday can be stressful, but Natalie and her team make what can be a difficult experience an enjoyable occasion and make it part of our holiday experience

26 August 2026
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Reply from Hays Travel - Forestside

Thank you for taking the time to leave this lovely review :)

Rated 5 out of 5 stars

Natalie at Forestside has been booking…

Natalie at Forestside has been booking our holidays for the past few years, and she has always been incredibly helpful and patient. She is always so friendly, knowledgeable and takes the time to make sure everything is just right. We really appreciate all her help and wouldn’t hesitate to book with her again.

24 August 2026
Hays Travel - Forestside logo

Reply from Hays Travel - Forestside

Thank you for taking the time to share your wonderful feedback! We are so pleased to hear that you've consistently had such positive experiences.

Team Forestside :)

Rated 5 out of 5 stars

Excellent staff,made the whole thing a good experience..To The staff were excellent in explaining…

The staff were excellent in explaining the resorts available and we are trying somewhere different that we have not travelled to before. Booking was very efficient and simple to follow and details emailed the. next day.

22 August 2026
Hays Travel - Forestside logo

Reply from Hays Travel - Forestside

Thank you for your wonderful feedback! We're so pleased to hear that our team provided excellent explanations and that your booking process was efficient and straightforward.

Team Forestside :)

Rated 5 out of 5 stars

Satisfied customers!

We were warmly welcomed by Natalie who listened to our thoughts and recalled previous likes and dislikes of holiday arrangements which she had made for us. Attentive to our needs and impressively familiar with the range of options to meet them. Holiday booked with no fuss and confidence in Hay's staff reinforced.

22 August 2026
Hays Travel - Forestside logo

Reply from Hays Travel - Forestside

Thank you for taking the time to leave this lovely review :)

Rated 5 out of 5 stars

Rapid holiday booking

Jenna was very helpful, professional and made the whole process very easy for us.

19 August 2026
Hays Travel - Forestside logo

Reply from Hays Travel - Forestside

Thank you so much for your wonderful feedback! We are delighted to hear that Jenna made the process so easy and professional for you.

Team Forestside :)

Rated 5 out of 5 stars

Natalie was just amazing

Natalie was just amazing. Explained everything and advised me what were the best options for me.

15 August 2026
Hays Travel - Forestside logo

Reply from Hays Travel - Forestside

Thank you so much for your wonderful feedback! We are delighted to hear that Natalie explained everything so well and provided excellent advice on the best options.

Rated 5 out of 5 stars

Great place

They take time with you no pressure to book very kind helpful and understanding staff.

16 August 2026
Hays Travel - Forestside logo

Reply from Hays Travel - Forestside

Thank you for your lovely feedback :)

Rated 5 out of 5 stars

Great service

The second holiday we’ve booked with Hayes. Excellent service and patient staff.

11 August 2026
Hays Travel - Forestside logo

Reply from Hays Travel - Forestside

We are so pleased to hear you had another excellent experience with us and appreciate your kind words about our patient staff! Thank you for choosing us again for your holiday plans.

Team Forestside :)

Rated 5 out of 5 stars

We knew what we wanted and when and…

We knew what we wanted and when and Natalie very quickly sorted our holiday, making sure we got the best deal.

6 August 2026
Hays Travel - Forestside logo

Reply from Hays Travel - Forestside

Thank you for your wonderful feedback! We are so pleased to hear that our team was able to quickly sort out your holiday and ensure you received the best deal. We hope you have a fantastic trip!

Team Forestside

Rated 5 out of 5 stars

Always get first class service at…

Always get first class service at Haye’s Travel Forestside, have no problem always booking there.

28 July 2026
Hays Travel - Forestside logo

Reply from Hays Travel - Forestside

Thank you for your kind words! We are delighted to hear that you consistently receive first-class service when booking with us. We appreciate your continued loyalty.

Team Forestside :)

Rated 5 out of 5 stars

Great service from everyone at hays…

Great service from everyone at hays travel, book with them for every holiday and never had an issue, will contact your hotel directly for you so no need to worry about unexpected issues when you arrive. Couldn’t fault them.

1 August 2026
Hays Travel - Forestside logo

Reply from Hays Travel - Forestside

Thank you for your lovely review! :)

Rated 5 out of 5 stars

Great service 26/07/26

Great service 26/07/26. Many thanks to Eoin and Jake in Forestside branch for all their help.

27 July 2026
Hays Travel - Forestside logo

Reply from Hays Travel - Forestside

Thank you for your lovely review! :)

Rated 5 out of 5 stars

The Hays rep,Eoin,listened to my…

The Hays rep,Eoin,listened to my enquiry and made the booking at the hotel and dates I required.He did so in a very professional manner.I didn't have the Jet 2 discount voucher with me and he provided me with his card for me to ring this through.When I rang the agent I spoke to took the details of the discount code and adjusted my account accordingly.Well done to both.

25 July 2026
Hays Travel - Forestside logo

Reply from Hays Travel - Forestside

Thank you for your lovely review! :)

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