Hays Travel - Exeter St Thomas Reviews 

819
TrustScore 5 out of 5

4.9

14 St Thomas Centre Cowick Street, EX4 1DG Exeter, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We were served by an excellent and friendly member of staff who took us through our choice of holiday, explained all options and details and clearly answered our questions. We have used Hays Travel on... See more

Company replied

Rated 5 out of 5 stars

Great service and the staff are knowledgable and so helpful. Went the extra mile to find the best deal available and listens to what I was looking for. Always find the experience with Hays travel St T... See more

Company replied

Rated 5 out of 5 stars

From the moment l went into your St. Thomas Exeter branch l was looked after by Hayley. Icsaw an advertisement kn the window and thought that it was a good deal but just an idea to discuss with my... See more

Company replied

Rated 5 out of 5 stars

Excellent service as always from Laura. Even though the Cruise ship was virtually full, she managed to find us two balcony rooms which suited our requirements.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 14 St Thomas Centre Cowick Street, EX4 1DG, Exeter, United Kingdom

  • 01392 202066

4.9

Excellent

TrustScore 5 out of 5

819 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(819)

124,980 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was really good

Everything was really good. A very nice young lady called Georgia helped us find just the holiday we were looking for!

23 July 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thank you for your kind comment Cheryl, It was lovely to meet you both & find your holiday :) - Georgia

Rated 5 out of 5 stars

excellent staff

excellent staff, very helpful and always happy to help.

21 July 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thankyou for leaving me a lovely review, always my pleasure to book your holidays. Laura :)

Rated 5 out of 5 stars

Great service and the staff are…

Great service and the staff are knowledgable and so helpful. Went the extra mile to find the best deal available and listens to what I was looking for. Always find the experience with Hays travel St Thomas , Exeter and good experience. Thanks to the team for making the process a pleasure.

15 July 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thank you for your lovely review, so happy we found the holiday you wanted! :)
Kelly

Rated 5 out of 5 stars

Excellent service

We were served by an excellent and friendly member of staff who took us through our choice of holiday, explained all options and details and clearly answered our questions. We have used Hays Travel on a number of previous occasions and have always been extremely impressed with the service provided.

13 July 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thank you for taking the time to write a lovely review, it is most appreciated :) -Theresa

Rated 5 out of 5 stars

Theresa is always as the rest of the…

Theresa is always as the rest of the staff take the time to explain all travel plans and our enquiries . In a welcoming and friendly atmosphere.

10 July 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thank you for taking the time to write a lovely review. It is always a pleasure to book your holiday :) -Theresa

Rated 5 out of 5 stars

Very helpful and friendly as always

Very helpful and friendly as always. Georgia was great nothing is to much trouble for her or any of the team ,always a pleasure to visit St Thomas Branch.

9 July 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

MRS ANN AVERY,

Thank you for your wonderful review! We are so pleased to hear that our team provided such helpful and friendly service. We always aim for our customers to have a pleasant experience when visiting us.

Kind Regards
Hays Travel exeter

Rated 5 out of 5 stars

Always so friendly and helpful

Always so friendly and helpful. Trustworthy they know what they are talking about

8 July 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thank you for your lovely review :) -Hays Travel Exeter

Rated 5 out of 5 stars

Esme and the girls from your Cowick…

Esme and the girls from your Cowick Street branch in Exeter went above and beyond in their efforts to make our trip to Bali happen . It was all hands to the pumps they are a credit to your firm

28 June 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Hi Tina, thank you for your kind review! It was lovely meeting you both and I look forward to booking your next adventure! Esme:)

Rated 5 out of 5 stars

Excellent (and patient!) service from…

Excellent (and patient!) service from Laura in Exeter branch.
We rarely book anything without using her personal and efficient assistance.

2 July 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thank you for your lovely review, it is always a pleasure to book your holidays :) - Laura

Rated 5 out of 5 stars

Great service by Laura perfectly tailored

Great service perfectly tailored. Laura helped immensely with ideas and suggestions. A bucket list trip, something we're looking forward to.

2 July 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thank you for taking the time to write a lovely review, always a pleasure to book your holidays :) -Laura

Rated 1 out of 5 stars

They know nothing.

Hardly worth paying the extra for someone else to navigate a website for me.

I wanted the advice of a professional but everything they promised about my holiday was a lie. Something something never trust a salesman.

Edit: lol at the reply. I came to the branch and literally said "I can't find anywhere to go for a good holiday, recommend somewhere." I expected to get the benefit of someone in the industry but no. For example: I wanted somewhere we could swim. The hotel recommended does not have a suitable beach for swimming for some distance. Also this is the copy pasted response from the negative Google review I already left but you INVITED ME to leave a trustpilot review as well, what were you expecting?

18 January 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Sorry to hear you were disppointed with your holiday to Cyprus, we recognise your frustration. However, upon visiting our branch and looking at various hotels, you decided to book the hotel you had previously looked at online before coming in to the branch. All details were read through and confirmed with yourself prior to booking. We always strive to provide accurate information based on our customers requirements.
We hope this does not deter you from booking with Hays Travel in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look