A lovely welcome as soon as I stepped through the door. Annie was so helpful and went above and beyond to help with booking and any queries I had x The branch Manager was so helpful as well. Highly re... See more
Company replied
Location
Switch locationUnit 4, The Market House, Market Street, BT30 6LP Downpatrick, GB
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See what reviewers are saying
The staff are always welcoming and make the booking process easy. They are knowledgeable about destinations. When it comes time to travel we can go into the shop have all our travel documents print... See more
Company replied
Joshua was so lovely and very efficient got things sorted so quick and very happy overall couldn’t do enough for me on phone thanks again
Company replied
Booking my city break holiday was made so easy in Hays. Everyone was very helpful & giving suggestions for places to stay & advice on where to go as I was open to locations. Got my holiday booked & a... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 4, The Market House, Market Street, BT30 6LP, Downpatrick, United Kingdom
- 02844898518
5.0
Excellent
705 reviews
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Excellent customer service
22 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Downpatrick
Thanks for your kind words Gerard!
Perfect holiday
Annie found my perfect holiday with ease! No drama! Just great smooth easy, friendly service.
24 May 2026
Reply from Hays Travel - Downpatrick
Patricia,
We're so pleased we could find your perfect holiday! Thank you for your kind words.
Kind Regards
Hays Travel Downpatrick
Joshua was so lovely and very efficient…
Joshua was so lovely and very efficient got things sorted so quick and very happy overall couldn’t do enough for me on phone thanks again
23 May 2026
Reply from Hays Travel - Downpatrick
Sharon,
We are so happy to hear about your positive experience and appreciate you sharing your kind words. Thank you for your feedback!
Kind Regards
Hays Travel Downpatrick
A lovely welcome as soon as I stepped…
A lovely welcome as soon as I stepped through the door. Annie was so helpful and went above and beyond to help with booking and any queries I had x The branch Manager was so helpful as well. Highly recommend Downpatrick branch for courtesy and helpfulness shown x
23 May 2026
Reply from Hays Travel - Downpatrick
Kieran,
Thank you so much for your wonderful feedback! We are delighted to hear you received such a warm welcome and excellent assistance with your booking and queries. We truly appreciate your kind words.
Kind Regards
Hays Travel Downpatrick
The staff are always welcoming and make…
The staff are always welcoming and make the booking process easy. They are knowledgeable about destinations.
When it comes time to travel we can go into the shop have all our travel documents printed and check in. Great customer service.
I definitely would never go anywhere else now.
21 May 2026
Reply from Hays Travel - Downpatrick
Patricia,
We are so pleased to hear that our team consistently provides excellent service and makes your booking process easy. We appreciate your loyalty and kind words.
Kind Regards
Hays Travel Downpatrick
Anna was so very helpful
Anna was so very helpful, she answered any queries I had and explained all very well.
17 May 2026
Reply from Hays Travel - Downpatrick
Diane,
We're so glad we could help. Thank you for your kind words!
Kind Regards
Hays Travel Downpatrick
Anna was great
Hayes,Downpatrick. Anna was great, listened to what we wanted and made the whole process easy. She was helpful and friendly. We will definitely book with her again.
17 May 2026
Reply from Hays Travel - Downpatrick
Tracey,
Thank you for your wonderful review! We're so pleased to hear our team member made your booking process easy and enjoyable. We look forward to assisting you again.
Kind Regards
Hays Travel Downpatrick
Reply from Hays Travel - Downpatrick
Hugh,
Thank you for your kind words, We are delighted you would highly recommend our store.
Kind Regards
Team Hays Downpatrick
Excellent service
Excellent service, very efficient & staff were very professional. We had our holiday all sorted in a very short space of time.
14 May 2026
Reply from Hays Travel - Downpatrick
Maria,
We're so pleased you had such a positive experience with our efficient service and professional staff! Thank you.
Kind Regards
Hays Travel Downpatrick
We went to Michelle in the Downpatrick…
We went to Michelle in the Downpatrick branch explained what we wanted for our holiday and our budget. Michelle sourced exactly what we wanted and for the best price possible. We met Michelle on Saturday and had booked our holiday by Monday. First class customer service from Michelle.
12 May 2026
Reply from Hays Travel - Downpatrick
Christine,
We are happy to hear that we could find the perfect holiday within your budget. It was a pleasure assisting with your holiday plans, and we appreciate your kind words regarding our customer service.
Kind Regards
Hays Downpatrick
An excellent service
An excellent, professional and friendly service. This is my 3rd time booking through Hayes travel, Downpatrick, thus year alone and will continue to use this great service.
10 May 2026
Reply from Hays Travel - Downpatrick
Thanks for your kind words! We hope you have a great time in Tenerife!
Joshua in Downpatrick branch was…
Joshua in Downpatrick branch was amazing huge thank you can’t wait to fly out
3 May 2026
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
Joshua went through everything with me…
Joshua went through everything with me from start to finish. Helped me pick a holiday that suited all my needs. Joshua was very professional in getting me what I wanted.
5 May 2026
Reply from Hays Travel - Downpatrick
Thank you for your kind words!
James was very helpful and professional…
James was very helpful and professional in the way he handled our booking
28 April 2026
Reply from Hays Travel - Downpatrick
Brigeen,
We appreciate your kind words. We are so glad that we could provide a helpful and professional booking experience for you.
Kind Regards
Hays Travel Downpatrick
Reply from Hays Travel - Downpatrick
Clare,
We appreciate your positive feedback regarding our great offers and the excellent customer service from our staff.
Kind Regards
Hays Travel Downpatrick
Reply from Hays Travel - Downpatrick
Laura,
We're so happy to hear that your first family holiday to Orlando was booked with us. We'll pass on your kind words; thank you!
Kind Regards
Hays Travel Downpatrick
Fantastic service provided by Joshua
Fantastic service provided by Joshua . He found us the best package to suit our plans within an hour . Above and beyond service . Highly recommend . 5 stars Joshua . Thankyou
2 May 2026
Reply from Hays Travel - Downpatrick
Emma,
We're happy to hear that you received such fantastic service! It's great to know we could find the perfect package for your plans. Thank you for your recommendation!
Kind Regards
Hays Travel Downpatrick
Reply from Hays Travel - Downpatrick
Dawn ,
We appreciate you sharing your experience. We are so happy to hear you received such amazing and efficient service.
Kind Regards
Hays Downpatrick
Reply from Hays Travel - Downpatrick
Eamon,
We appreciate you taking the time to share your experience with us, and we are so happy to hear that our staff were helpful and pleasant.
Kind Regards
Hays Downpatrick
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