Got seen to straight away in store. Naomi was really helpful dealing with our booking and our list of criteria. We didn't feel rushed into making a decision.
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Naomi was amazing and very knowledgeable and helped us book the perfect lifelong dream of going to Egypt on a nile cruise..there was nothing that was any trouble for her to look at and book the trip... See more
Company replied
I made a booking at the Crewe branch recently. Thank you Naomi for your patience, help and attention to detail. Always a pleasure to visit here, great service as always.
Company replied
Wasnt sure where i wanted to go this time so i explained what i wanted and niomi was really good helped me decide ive always dealt with alex but no she has switched branches , im more than happy to de... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
60A Market Street, CW1 2HD, Crewe, United Kingdom
- 01270 500773
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Got seen to straight away in store
Got seen to straight away in store. Naomi was really helpful dealing with our booking and our list of criteria. We didn't feel rushed into making a decision.
9 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff excelled in sorting our holiday.
Staff did there very best to sort our holiday exactly how we wanted. They are very polite and nothing was too much trouble for them.
30 July 2026
Reply from Hays Travel - Crewe
Thank you for your lovely review :)
Thank you Naomi
I made a booking at the Crewe branch recently.
Thank you Naomi for your patience, help and
attention to detail.
Always a pleasure to visit here, great service as always.
5 August 2026
Reply from Hays Travel - Crewe
Thank you so much for booking with us again and for your kind words and review :) Always a pleasure!
Always a friendly atmosphere and the…
Always a friendly atmosphere and the girls always find us what we are looking for. Extremely helpful
27 July 2026
Reply from Hays Travel - Crewe
Thank you for your lovely review :)
Naomi was amazing and very…
Naomi was amazing and very knowledgeable and helped us book the perfect lifelong dream of going to Egypt on a nile cruise..there was nothing that was any trouble for her to look at and book the trip of a lifetime…she made our day…
2 August 2026
Reply from Hays Travel - Crewe
Thank you so much for booking your dream trip with me :) And for taking the time and leaving such a lovely review :) So excited for you :)
Reply from Hays Travel - Crewe
Thank you for your lovely review :)
Wasnt sure where i wanted to go this…
Wasnt sure where i wanted to go this time so i explained what i wanted and niomi was really good helped me decide ive always dealt with alex but no she has switched branches , im more than happy to deal with niomi, she was really helpful
26 July 2026
Reply from Hays Travel - Crewe
Thank you for taking the time and leaving such a lovely review and for booking with us again :)
Always very welcoming and helpful
Always very welcoming and helpful , always book our cruises with them X
26 July 2026
Reply from Hays Travel - Crewe
Thank you for booking another cruise with us :) So glad we got you all sorted :)
Amazing
Amazing, Lauren listened to everything i wanted. Narrowed it down and we chose one, they do everything for you including check in. Local travel agents rather than online x
19 July 2026
Reply from Hays Travel - Crewe
Thank you so much for taking the time to leave such a really lovely review. I am glad we got you something sorted :D x
Reply from Hays Travel - Crewe
Thank you so much for your review :) so glad we got you all booked with a lovely holiday :) x
Lauren helped us so much when looking…
Lauren helped us so much when looking for the right holiday, she couldn’t of been more helpful
23 July 2026
Reply from Hays Travel - Crewe
Thank you so much for taking the time to leave such a lovely review, I am glad we managed to get you booked. I hope you have a lovely time :D
I gave this score because we were…
I gave this score because we were looked after really well and got the holiday we wanted.
23 July 2026
Reply from Hays Travel - Crewe
Aww thank you for your lovely review :) So glad we got you all sorted :)
Who’s helping this person
Who’s helping this person, young lady in Crewe high travel? We are very happy. Me and my misses everything thank you very much. Next time we come again thank you so much Musa and Anya.
22 July 2026
Reply from Hays Travel - Crewe
Thank you so much for taking the time to leave a lovely review. We appreciate you booking with us :D
Reply from Hays Travel - Crewe
Thank you for taking the time and leaving us a great review :) we really appreciate it and booking your holiday with us :)
We were helped by Ali today
We were helped by Ali today, she coudn’t do enough for us. She is such a lovely lady, so kind and helpful always smiling, she really is a credit to your company, amazing customer service.
18 July 2026
Reply from Hays Travel - Crewe
Thank you for your lovely feedback. We're thrilled to hear Ali provided such amazing service. We'll be sure to pass on your kind words – she is a real asset to the team. We appreciate your support and look forward to welcoming you again soon :)
Warm and welcoming service nothing is…
Warm and welcoming service nothing is to much trouble for the them.We use Hays travel all the time.
11 July 2026
Reply from Hays Travel - Crewe
Thank you for taking the time to leave such lovely feedback :)
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