Very friendly and very helpful staff. Tbh can’t praise them enough. They always welcome us back and remember us from our last visit. Ellena actually phoned several other Hays branches to find a Jet 2... See more
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Staff were very friendly and helpful Even remembering our names from last year when we first visited a travel agent for the first time, as I usually arrange holidays myself. Every one of the staff... See more
Company replied
Nicola in Broughty Ferry Branch was so helpful , knowledgeable and patient with us...will highly recommend all my friends to use this branch ....have used them several times now and always had excelle... See more
Company replied
Great service from Ellena at Hays travel broughty ferry. Friendly interested and took her time in organising our holiday . Explained what she was doing , all the relevant terms and conditions, wh... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
193 Brook Street, DD5 2AG, Broughty Ferry, United Kingdom
- 01382677853
4.9
Excellent
1K reviews
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#1 for friendly and very helpful staff
Very friendly and very helpful staff. Tbh can’t praise them enough. They always welcome us back and remember us from our last visit. Ellena actually phoned several other Hays branches to find a Jet 2 discount code for us as the Broughty Ferry code had expired 31/7..
Much appreciated. Yes we could book on line but the service we receive in broughty makes it so enjoyable it’s part of our holiday!!the advice we receive on resort and hotel is so helpful..
1 August 2026
I dealt with Cerys at the Broughty…
I dealt with Cerys at the Broughty Ferry Branch and I was very happy with the quality of service I received and would happily recommend to others
25 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service
1 August 2026
Reply from Hays Travel - Broughty Ferry
Thank you Thomas for your lovely review for Nicola, we hope you have a lovely time on your upcoming cruise. we cant wait to hear all about it. Kind regards Shannon
We found the service first class
We found the service first class. Everything well explained and delivered with a smile.
I don’t know if the deal we got was for us or a general offer to everyone.
29 July 2026
Reply from Hays Travel - Broughty Ferry
Thank you Colin for your lovely review for Ellena, we hope you have a lovely time on your upcoming cruise. We look forward to hearing all about it. Kind regards Shannon
Nicola in Broughty Ferry Branch was so…
Nicola in Broughty Ferry Branch was so helpful , knowledgeable and patient with us...will highly recommend all my friends to use this branch ....have used them several times now and always had excellent service
29 July 2026
Reply from Hays Travel - Broughty Ferry
Thank you Kate for your lovely review for Nicola, we hope you have a lovely time on your upcoming cruise, we look forward to hearing all about it. Kind regards Shannon
Claire was so pleasant and helpful
Claire was so pleasant and helpful, couldn't have asked for better service
29 July 2026
Reply from Hays Travel - Broughty Ferry
Thank you Shona for your lovely review for Clare, we hope you have a lovely time to Tenerife. we look forward to hearing about it. Kind regards Shannon
After informing the travel agent of our…
After informing the travel agent of our requirements the process of booking etc was done in a very professional manner and all aspects of the process were explained to our satisfaction. We felt at ease during the whole process.
22 July 2026
Reply from Hays Travel - Broughty Ferry
Thank you Diane for your lovely review for Cerys, we hope you have a lovely time to Oporto, we look forward to hearing all about it. Kind regards Shannon
Reply from Hays Travel - Broughty Ferry
Thank you Jack for your lovely review for Holly, we hope you have a lovely holiday to Lanzarote, we look forward to hearing all about it. Kind regards Shannon
Reply from Hays Travel - Broughty Ferry
Thank you George for your lovely review for Clare, we hope you have a lovely time on your upcoming cruise with Ambassador, we look forward to hearing all about it. Kind regards Shannon
Staff were very friendly and helpful
Staff were very friendly and helpful
Even remembering our names from last year when we first visited a travel agent for the first time, as I usually arrange holidays myself.
Every one of the staff couldn't be more helpful and we had a few jokes along the process of a further cruise booking.
26 July 2026
Reply from Hays Travel - Broughty Ferry
Thank you David for your lovely review for Ellena, we hope you enjoy your upcoming cruises with ambassador. we are looking forward to hearing all about it. Kind regards Shannon
Just booked another holiday with hay's…
Just booked another holiday with hay's b/ferry been going their for years. Alway's great service. Special thank you to ellena for her help.
19 July 2026
Reply from Hays Travel - Broughty Ferry
Thank you Norman for your lovely review for Ellena, we hope you have a lovely time to Benidorm, we look forward to hearing all about it. Kind regards Shannon
Great experience with booking my…
Great experience with booking my holiday to Poland. Vicky was extremely helpful and sorted out my trip. Thank you.
19 July 2026
Reply from Hays Travel - Broughty Ferry
Thank you Scott for your lovely review for Vicky, we hope you have a lovely time to Krakow, we look forward to hearing all about it. Kind regards Shannon
Reply from Hays Travel - Broughty Ferry
Thank you Douglas for your lovely review for Cerys, we hope you have a lovely time on your MSC cruise, we look forward to hearing all about it. Kind regards Shannon
Great advice,help and knowledge to book…
Great advice,help and knowledge to book our cruise. Thanks Holly
26 July 2026
Reply from Hays Travel - Broughty Ferry
Thank you Derek for your lovely review for Holly, we hope you enjoy your ambassador cruise in 2028, we look forward to hearing all about it. Kind regards Shannon
booking experience
Holly was very helpful. Found what we were looking for and got us all sorted out, also told us about currency, insurance etc. Great service.
25 July 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, we hope you have a lovely time in Philadelphia. we look forward to hearing all about it. Kind regards Shannon
Cheerful and Helpful Agent
24 July 2026
Reply from Hays Travel - Broughty Ferry
Thank you James for your lovely review, we hope you have a fab time on your ambassador cruise, we look forward to hearing all about it. Kind regards Shannon
Amazing service from all the team
Amazing service from all the team! Such great girls, wonderful environment to be in💘💘🤌🤌
23 July 2026
Reply from Hays Travel - Broughty Ferry
Thank you Holly for your lovely review, we hope you have a lovely time to Krakow, we look forward to hearing all about it. Kind regards Shannon
Reply from Hays Travel - Broughty Ferry
Thank you Gail for your lovely review for Vicky, we hope you have a fab time on your Fred Olsen cruise, we look forward to hearing all about it. Kind regards Shannon
First class service
Clare was exceptionally helpful in organising our holiday with Riviera Travel. Great personal service from staff in local travel agents.
21 July 2026
Reply from Hays Travel - Broughty Ferry
Thank you Mark for your lovely review for Clare, we hope you have a lovely time to Spain, we look forward to hearing all about it. Kind regards Shannon
Great service from Ellena at Hays…
Great service from Ellena at Hays travel broughty ferry. Friendly interested and took her time in organising our holiday . Explained what she was doing , all the relevant terms and conditions, what we needed to consider and ongoing help that would be forthcoming. They ensured we were well looked after including Ace our dog 😁. All in all a great experience 5 out of 5
22 July 2026
Reply from Hays Travel - Broughty Ferry
Hello Rob,
Thank you so much for your lovely review, it was a pleasure serving you and Alison and getting your holiday to Corfu all booked up. I hope you both have an amazing time away and I can't wait to hear all about it when your back! If you need anything in the meantime please do not hesitate to get in touch.
Ellena & Team Hays Travel Broughty Ferry
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