We always go to Hays to book our holidays. Staff are always friendly and knowledgeable. Karen who booked our holiday for us was so helpful. Thank you.
Location
Switch locationBluewater shopping centre, Bluewater Shopping Centre, DA9 9SJ Bluewater, GB
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I used Hayes to book a last minute holiday with a tight budget. The staff were lovely and supportive, helping me to find the perfect holiday which fulfilled all my requirements. Thanks to them the hol... See more
Company replied
We called in by chance looking for a holiday somewhere special for my wife’s birthday, we were greeted by Karen who sat with us and discussed what we wanted, she gave us several ideas. Karen email... See more
Company replied
I had the help Millie to book my holiday, she was so helpful and ensured everything was set and ready for me to go! So stress-free and seamless booking process.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Bluewater shopping centre, Bluewater Shopping Centre, DA9 9SJ, Bluewater, United Kingdom
- 01322518798
4.9
Excellent
999 reviews
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Very helpful holiday booking
We always go to Hays to book our holidays. Staff are always friendly and knowledgeable. Karen who booked our holiday for us was so helpful. Thank you.
3 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards,
Gracie
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards,
Gracie
Very helpful staff
1 August 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Karen
I had the help Millie to book my…
I had the help Millie to book my holiday, she was so helpful and ensured everything was set and ready for me to go! So stress-free and seamless booking process.
27 June 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Evie
Friendly and knowledgeable staff
30 July 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Millie
NOT THAT GOOD
WE DIDNT GET THE ROOM WE WERE TOLD WE WOULD GET.
But when we arrived we could get a bigger room if we paid an extra 43 EUROS A DAY
THAT WAS BEFORE WE SAW THE ROOM .
THE TRAVEL INSURANCE YOU SELL ISNT WORTH THE PAPPER ITS WRITTEN ON.
RANG INSURANCE TO GO THROUGH DETAILS. NO SAID THE SHARK WE WILL GIVE YOU ANOTHER COMANY TO RING. AND PAY THEM EXTRA. BUT YOU STILL HAVE TO PAY OUR FEE. THATS WHY I CANCELLED.
HAYS MUST KNOW THIS INSURANCE IS POOR. BUT A NICE BIT OF COMMISSION IS NICE HAYS ISNT IT.
22 June 2026
Reply from Hays Travel - Bluewater
Good Afternoon,
We are sorry to hear about the issues you encountered with your room allocation and the difficulties you experienced with the travel insurance.
We appreciate you bringing these concerns to our attention.
Kind Regards
Layla
Assistant Manager
Layla was very helpful finding us a…
Layla was very helpful finding us a holiday on a budget.
27 July 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Millie
I visited the Bluewater branch twice…
I visited the Bluewater branch twice when booking my holiday and on both occasions Evie helped me.
She was very patient and helpful and showed a good professional knowledge of holidays available that met our requirements.
I would have no hesitation in recommending this branch to friends.
25 July 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Millie
She was very helpful and know what I…
She was very helpful and know what I need and quick too
26 July 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Karen
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Karen
Booking a cruise with SAGA through Hays Travel
The whole booking process was smooth and efficient from the moment we sat down to speak to Gracie who answered all our questions and we are now looking forward to our trip.
21 July 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Karen
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Karen
Evie was splendid Nothing was too much…
Evie was splendid Nothing was too much trouble. I shall certainly be using Hayes again
25 July 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Karen
Maxine was very helpful but the booking…
Maxine was very helpful but the booking was a very long drawn out experience.
23 July 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Karen
I used Hayes to book a last minute…
I used Hayes to book a last minute holiday with a tight budget. The staff were lovely and supportive, helping me to find the perfect holiday which fulfilled all my requirements. Thanks to them the holiday was wonderful and I will be using them again.
5 July 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Karen
Thank for to all the staff who helped…
Thank for to all the staff who helped us booking our holiday. Very friendly and we will be back to book again 😀
21 December 2025
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Karen
Good Customer Service
Good Customer Service
Friendly team
Good knowledge of the holiday we were asking about
Polite and patient
12 July 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Millie
Cruise , holiday .
They’re helped in every thing I wanted.
Every one looked after us , even the manager.
18 July 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Millie
Really nice and helpful young lady
17 July 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Millie
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