I had an excellent experience with this car. It was clean, comfortable, and felt very safe throughout our trip. The car was easy to drive, reliable, and in excellent condition. It handled the roads ar... See more
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La. verification du profil a pris un temps dingue.il aura fallu 7 appels au service clients pour que ce soit réglé. et nous avons pu prendre la voiture avec plus d'1 heure de retard
Good car in overall, no problem at all with engine or performance, but the AC was not strong enough for a summer day in Barcelona... It would be great if the AC could be reviewed/fixed.
It saved us at the last minute—we’re so grateful we found it. Our only concern was that we kept getting a warning about a problem with the brake system and a lack of maintenance throughout the entire... See more
Company details
Written by the company
Social carsharing: Rent cars by the hour from people around you. Start renting out yours today and earn cash.
Contact info
55 Green Street, 94111, San Francisco, United States
- www.getaround.com
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Had such a good experience with KAE
Had such a good experience with KAE. Smooth booking, pick up and delivery. They provided a helpful walk through of the car at pick up.
Would definitely recommend KAE.
Good car in overall
Good car in overall, no problem at all with engine or performance, but the AC was not strong enough for a summer day in Barcelona... It would be great if the AC could be reviewed/fixed.
La validation de la commande
La. verification du profil a pris un temps dingue.il aura fallu 7 appels au service clients pour que ce soit réglé. et nous avons pu prendre la voiture avec plus d'1 heure de retard
A perfect car for my Lofoten trip
I had an excellent experience with this car. It was clean, comfortable, and felt very safe throughout our trip. The car was easy to drive, reliable, and in excellent condition. It handled the roads around Lofoten perfectly, whether in town or on scenic routes. The pick-up and return process was smooth, and everything was exactly as described. I would definitely recommend this car to anyone visiting the area, and we would be happy to rent it again.
Never choose Getaround to rent you car
Customer service is nonexistent. The whole experience is a total nightmare. They lie to you after they disappear. The idea is great, but there is no way this company will survive the way it is managed.
lieu et application
Application au top mais gestion des…
Application au top mais gestion des sinistres indigne. Assurance injoignable réponse aux courriels de Getaround quand ils ont le temps. Exemple sinistre du 18/06 non réglé à ce jour soit le 31/07.
My first experience with Getaround was…
My first experience with Getaround was extremely disappointing.
I spent an entire day trying to complete the verification process. First, I was asked to upload my driver’s license, then a certified translation, then proof of address, and finally my tax documents and even a photo of my bank card, despite the payment already being successfully authorized by my bank.
The verification process is overly complicated, time-consuming, and lacks transparency. Every time I submitted the requested documents, new requirements appeared with no clear explanation from the beginning.
I have rented cars through several other platforms before, and none of them required such an excessive amount of personal information. Unfortunately, this experience resulted in a complete waste of time and an unsuccessful booking.
I cannot recommend this service based on my experience.
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