I had an excellent experience with this Getaround rental. The car was spotless, easy to find, and exactly as described. The pickup and return process was smooth and stress‑free, and communication with... See more
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I needed a car at very short notice, and Getaround provided a quick and convenient solution right when I needed it. The whole booking process was smooth and straightforward. When I had to change the... See more
Our Auschwitz-Birkenau tour was cancelled **less than 24 hours before it was supposed to happen**. We were already in Kraków and had planned our entire day around this visit. We contacted... See more
Superbe application, moins chère qu’une loc classique, pratique (pas de queues à faire) et disponible partout !
Company details
Written by the company
Social carsharing: Rent cars by the hour from people around you. Start renting out yours today and earn cash.
Contact info
55 Green Street, 94111, San Francisco, United States
- www.getaround.com
4.2
Great
109K reviews
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I had a minor accident with a Getaround…
I had a minor accident with a Getaround car during a rental in March 2026. Nothing dramatic — the lower body panel was damaged.
I accepted responsibility and paid the costs. In May, Getaround already charged me €504.85 + €45 in claim management fees, so almost €550 for the incident.
And now, 7 months after the rental, they have suddenly charged me another €395.15 for the exact same claim.
The most ridiculous part? My Getaround account actually shows the claim as “CLOSED.”
So let me get this straight: I already paid almost €550, the claim was closed, and then months later Getaround comes back and takes another €395 from my account without any clear explanation.
I honestly feel like they are trying to squeeze as much money as possible out of me, hoping the customer won’t question it.
I’ve asked them to provide a proper breakdown, invoices and an explanation of why this additional amount is being charged seven months later. We’ll see if they can actually justify it.
Be extremely careful with Getaround and their insurance/claim process. A minor accident can apparently turn into additional charges months later, with very little transparency.
Very disappointing experience. I will definitely not use Getaround again.
7 October 2026
Unprompted review
Voiture super
Voiture super, excellente communication, trop plein d'essence remboursé , top !
2 October 2026
NEVER AGAIN with Getaround
Getaround cancelled our Auschwitz-Birkenau tour **LESS THAN 24 HOURS BEFORE THE TOUR.**
We were already in Kraków. Our schedule was planned. We had paid for the booking. And when we contacted customer service, we were basically told to deal with it ourselves.
We specifically asked them to find us another tour on the days we were still in Kraków.
**NOPE.**
Apparently that's too much to ask after THEY cancelled our booking.
Then we discovered that similar tours were being sold for roughly **3X the price**. Coincidence? Maybe. But when you're the customer who just had their cheaper booking cancelled at the last minute, it certainly doesn't inspire confidence.
The whole experience was ridiculous from beginning to end.
**GETAROUND: NEVER AGAIN.**
If you're planning Auschwitz-Birkenau, book directly through the museum website well ahead of time. Don't put something this important in the hands of a company that apparently can't—or won't—help when things go wrong.
6 October 2026
Unprompted review
DO NOT BOOK WITH GETAROUND
Our Auschwitz-Birkenau tour was cancelled **less than 24 hours before it was supposed to happen**. We were already in Kraków and had planned our entire day around this visit.
We contacted customer service expecting them to fix the situation. Instead, we were basically told, “Too bad, nothing we can do.” They wouldn't arrange another tour during the days we were actually in Kraków.
And then we saw comparable tours being sold for **around 3x what we had originally paid**.
I don't know exactly what is going on behind the scenes, but it certainly doesn't look good. Cancel someone's inexpensive booking at the last minute and then leave them with expensive alternatives? Seriously?
The customer service was completely useless.
**Avoid Getaround. Book directly through the museum or find a reputable operator.**
6 October 2026
Unprompted review
AVOID THIS COMPANY. ABSOLUTELY INFURIATING EXPERIENCE.
I booked an Auschwitz-Birkenau tour through Getaround for our time in Kraków. Less than 24 hours before the tour, they CANCELLED it. And when I contacted customer service, their response was basically, “Sorry, nothing we can do.”
ARE YOU KIDDING ME?!
We were only going to be in Kraków for a few days. I specifically explained that we needed an alternative tour during the dates we were there, and Getaround couldn't have cared less. They refused to arrange an alternative and basically left us completely screwed after THEIR cancellation.
What makes this even more suspicious is that it appeared that the same or comparable tours were then available at around 3x the price. I obviously can't prove what happens behind the scenes, but it certainly gives the impression that they advertise tours at an attractive low price, cancel them at the last minute, and then leave customers with the option of buying the same experience again at a massive markup.
Whether that's actually what's happening or not, the customer experience is completely unacceptable.
And the customer service? GARBAGE. Absolutely useless. When a company cancels your booking less than 24 hours in advance, the appropriate response is to HELP FIX THE PROBLEM — not tell the customer there's nothing you can do and send them on their way.
I would NEVER use Getaround again, and I strongly recommend that anyone planning a visit to Auschwitz-Birkenau BOOK DIRECTLY THROUGH THE MUSEUM'S WEBSITE IN ADVANCE or use a more reputable tour operator.
Don't put yourself through this headache. GO SOMEWHERE ELSE.
6 October 2026
Unprompted review
Convenient and affordable
The van was in good state. It was easy and quick to start and end the rent.
4 October 2026
A nice way of taking cars off the road…
A nice way of taking cars off the road through enabling more people to use the same car
4 October 2026
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