Great experience - lovely sofas and the staff was super helpful. We worked with Bruno at the Haussmann location and he gave us great advice and has been fantastic helping us follow up on our order. Up... See more
Company replied
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See what reviewers are saying
A woman owned sofa company in Paris! Fabulous looking showrooms filled with sofas of all sizes, including convertible sofas. Terrific selection of fabrics too.
Company replied
We like the quality of our France Canape couch and therefore went to the boutique at BHV when we wanted a fauteuil. Dylan was very helpful and pleasant to work with. He guided us through the selection... See more
Company replied
Professional and friendly welcome, great advice. They let me try the sofas in my favourite pose, chilling and relaxing. There's no hard sell here ... we took our time and there was no pressure. Ver... See more
Company replied
Company details
About FRANCE CANAPÉ®
Written by the company
- Près de 20 ans dans la création, la conception et la fabrication de canapés fixes et convertibles de qualité avec un très haut niveau de personnalisation.
- 10 magasins sur Paris, Boulogne, Versailles et Lyon dans les quartiers les plus prestigieux, dont 1 corner au BHV Marais Paris 4ème
- Production à la commande permettant de garantir des produits durables et confortables, fabriqués dans une démarche éco-responsable.
Confort et durabilité des produits garantis
Un très haut niveau de personnalisation
Livraison et installation dans la pièce de votre choix
Contact info
Paris, Versailles et Lyon, France
- contact@francecanape.com
- www.francecanape.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful selection of well made Sofas
A woman owned sofa company in Paris! Fabulous looking showrooms filled with sofas of all sizes, including convertible sofas. Terrific selection of fabrics too.
6 March 2026
Reply from FRANCE CANAPÉ®
Dear customer,
Thank you very much for your wonderful review. We are delighted that you appreciated our Paris showroom, our selection of sofas and convertible sofas, as well as the wide range of fabrics available. Your kind words about the quality of our sofas and the atmosphere of our showroom mean a great deal to us.
We look forward to welcoming you again to our sofa showroom in Paris.
Kind regards,
Fabien - Service Client FC
Excellent place to buy a sofa
Beautiful store with a large variety of quality fabrics and sofa styles.
Bruno, our sales associate, was very nice, professional and helpful.
6 February 2026
Reply from FRANCE CANAPÉ®
Chère cliente,
Thank you very much for sharing your experience. We are delighted that you enjoyed our store and appreciated the wide selection of sofas and quality fabrics we offer. As a sofa store focused on premium service, we are especially pleased to hear that Bruno provided professional, attentive, and helpful guidance throughout your visit.
We remain at your disposal for any future sofa or sofa bed project and thank you again for your trust.
Bien sincèrement,
Fabien – Service Client FC
Great experience
Great experience - lovely sofas and the staff was super helpful. We worked with Bruno at the Haussmann location and he gave us great advice and has been fantastic helping us follow up on our order. Update: just got a notice from Bruno that our sofa will be arriving earlier than planned, which is great news!
8 January 2026
Reply from FRANCE CANAPÉ®
Dear Sir,
Thank you for your positive feedback. We are delighted to hear that your experience met your expectations, both in terms of our sofas and the support provided by our in-store team. Your satisfaction is our priority.
Yours sincerely,
Fabien – FC Customer Service
The salesperson was excellent
The salesperson was excellent, well-informed and extremely helpful.
The delivery was rapid, respectful and well done.
An impeccable product and experience.
21 December 2025
Reply from FRANCE CANAPÉ®
Dear Customer,
Thank you very much for your excellent feedback. We are delighted to hear that our salesperson’s professionalism, product knowledge and helpfulness met your expectations, and that the delivery was carried out quickly, respectfully and with great care. Your satisfaction with both the product and the overall experience is a true reward for our teams.
We remain at your disposal for any future project involving a sofa or a sofa bed.
Kind regards,
Fabien – FC Customer Service
Professional and easy to order
I can’t give a review of the product and delivery because I only just ordered a canapé. But I can say that the accueil was warm and professional, and that the price was correct. More to follow in 7-9 weeks.
9 December 2025
Reply from FRANCE CANAPÉ®
Dear customer,
Thank you for your feedback. We are pleased to know that the warm and professional welcome you received helped make your ordering experience smooth, with a price that felt right to you. Your appreciation means a lot to our team.
Sincerely,
Fabien – France Canapé Customer Service
Helpful and knowledgeable assistance
IN SPIDE OF THE LANGUAGE BARRIER, I FELT MY NEEDS WERE MET IN A HELPFUL WAY.
17 September 2025
Reply from FRANCE CANAPÉ®
Dear Customer,
Thank you for your kind feedback. We are delighted that, despite the language barrier, our team was able to provide you with helpful guidance and meet your expectations. Your satisfaction is our priority, and we are truly pleased to have assisted you.
Sincerely,
Fabien – FC Customer Service
We had an amazing experience thanks to…
We had an amazing experience thanks to their salesperson, Bruno. He was so helpful and patient. We also loved the diverse options of couches and materials.
26 March 2025
Reply from FRANCE CANAPÉ®
Dear customer,
Thank you so much for your kind words. We are thrilled to hear that you had an amazing experience with Bruno. We are proud to have such dedicated and patient salespeople on our team. We're also glad that you enjoyed the variety of couches and materials we offer.
Best regards,
Fabien - Customer Service FC.
The team was super helpful
The team was super helpful! Very experienced and knowledgeable and gave me great advice! All in all a wonderful experience!!
2 February 2025
Reply from FRANCE CANAPÉ®
Dear Customer,
Thank you for your feedback. We are delighted that our team provided you with helpful advice and a great experience. We remain at your disposal if you need any further assistance.
Best regards,
Fabien - Customer Service
Maria was very kind and helpful!
23 November 2024
Reply from FRANCE CANAPÉ®
Dear customer,
Thank you so much for your kind feedback. We’re delighted to hear that Maria was able to assist you with such care and professionalism.
Your satisfaction is our priority, and we’re proud to have team members like Maria who make a difference in our customers’ experiences.
We look forward to welcoming you again soon.
Best regards,
Fabien - Customer Service FC
Great experience
We like the quality of our France Canape couch and therefore went to the boutique at BHV when we wanted a fauteuil. Dylan was very helpful and pleasant to work with. He guided us through the selection of fabric & finishes, listening to our preferences and offering helpful suggestions. The ordering process was clear and efficient. Merci Dylan!
2 December 2024
Reply from FRANCE CANAPÉ®
Dear customer,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re enjoying the quality of your France Canapé couch and that your experience at our BHV boutique met your expectations. Dylan will be thrilled to know that his assistance, attention to your preferences, and helpful suggestions made a difference in your selection process.
We’re always here to help, and we look forward to assisting you again in the future!
Best regards,
Fabien - Service Client FC
Excellent Product and timely service
We accidentally landed on a couch at BHV that was quite comfortable! It was with the help of Dylan- very professional- that we decided rather quickly on the purchase! We could not be happier with the service and delivery which was timely! We returned one of the items and it was quite straightforward except for the fact we had to go back personally for the refund which was still ok but this step could be simplified in my opinion. We recommend them highly!
21 October 2024
Reply from FRANCE CANAPÉ®
Dear customer,
Thank you so much for your kind words and feedback! We appreciate your suggestion about the refund process and will look into making it even easier.
Yours sincerely,
Marie - Customer Service - FC
Professional and friendly welcome
Professional and friendly welcome, great advice. They let me try the sofas in my favourite pose, chilling and relaxing. There's no hard sell here ... we took our time and there was no pressure.
Very enjoyable sofa buying experience. Big thumbs up Ksenia
13 October 2024
Reply from FRANCE CANAPÉ®
Dear customer,
We would like to thank you for posting this positive feedback on the experience you had in our showroom, FRANCE CANAPÉ - Bellecour. We are delighted to read that you particularly appreciated the professionalism and kindness of our team.
Yours sincerely,
Marie - Customer Service - FC
Reply from FRANCE CANAPÉ®
Dear customer,
We would like to thank you for posting this positive feedback on the experience you had in our showroom, FRANCE CANAPÉ - Trocadéro. We are delighted to read that you particularly appreciated the professionalism and kindness of our team.
Best regards,
Marie - Customer Service - FC
I had a very pleasant experience…
I had a very pleasant experience France, Canape. My sales associate, Nathalie was especially warm and welcoming. She was genuinely interested in making sure that I would be happy with my purchase and explained the delivery process clearly. I highly recommend France Canapé to future clients.
15 March 2024
Reply from FRANCE CANAPÉ®
Dear customer,
We would like to thank you for posting this positive feedback on the experience you had in our showroom, FRANCE CANAPÉ - Voltaire. We are delighted to read that you particularly appreciated the professionalism and kindness of our team.
Bien sincèrement
Marie - Service Client - FC
Reply from FRANCE CANAPÉ®
Bonjour Madame Sorel,
Un grand merci pour ce beau retour qui valorise le travail de notre équipe.
Bien sincèrement
Claire - Service Client - FC
Reply from FRANCE CANAPÉ®
Bonjour Madame Izern,
Toute l'équipe FRANCE CANAPÉ - BHV Marais vous remercie pour cet agréable commentaire, c’est apprécié !
Bien sincèrement
Marie - Service Client - FC
Service client lamentable
27 November 2023
Reply from FRANCE CANAPÉ®
Cher client,
Nous avons pris connaissance de votre commentaire concernant notre service client, et nous tenons à vous présenter nos excuses les plus sincères pour les désagréments que vous avez pu rencontrer. La satisfaction de nos clients est notre priorité, et nous sommes déterminés à résoudre tout problème que vous pourriez avoir rencontré.
Afin de mieux comprendre les circonstances de votre expérience et de rectifier la situation, nous aimerions discuter plus en détail avec vous. Pour ce faire, un de nos directeurs commerciaux se fera un plaisir de vous contacter dans les plus brefs délais. Votre avis est extrêmement important pour nous, et nous souhaitons prendre toutes les mesures nécessaires pour améliorer votre expérience avec notre service.
Nous vous remercions de votre patience et de votre compréhension, et nous sommes impatients de rétablir votre confiance envers notre entreprise.
Bien sincèrement
Fabien - Service client FC
Great staff very helpful.
12 January 2024
Reply from FRANCE CANAPÉ®
Dear customer,
We would like to thank you for posting this positive feedback on the experience you had in our showroom, FRANCE CANAPÉ - Versailles. We are delighted to read that you particularly appreciated the professionalism and kindness of our team.
Sincerely
Marie - Customer Service - FC
Reply from FRANCE CANAPÉ®
Cher client,
Un grand merci pour ce beau retour qui valorise le travail de notre équipe.
Bien sincèrement
Marie - Service Client - FC
Reply from FRANCE CANAPÉ®
Cher Client,
Merci pour votre avis et compliments adressés à nos vendeurs, nous ne manquerons pas de les leur transmettre. Nous sommes ravis d’apprendre que votre expérience au sein de notre magasin BHV Marais s’est déroulée selon vos désirs et attentes.
Bien sincèrement
Claire - Service Client - FC
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