BAD CUSTOMER SERVICE! being told on the telephone that the delivery company who delivered and damages items that what they say is true believed more than the consumer who pays money for the item... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve purchased a few different items from them recently—a portable AC, a clothing iron, and a memory card—and everything has performed well so far. They offer great value for money across a wide range... See more
Company replied
I was quite disappointed when the "good as new" outlet headset I bought had a dead on arrival microphone. The store advertises online opening to 8pm but actually closes at 7pm. I made two trips out to... See more
Company replied
We always buy electronics in Elgiganten and have been doing for many years. Good prices and even if not the best, they match it anyway if you find it elsewhere cheaper. I recommend Elgiganten with the... See more
Company replied
Company details
About Elgiganten A/S
Written by the company
Uanset om du har spørgsmål om produkterne, din ordre eller andet, kan du altid fange os på Facebook. Vi har et stort hold bag, med specialister fra vores varehuse indenfor alle varegrupper - og ydermere håndplukkede ressourcer fra vores kundecenter - til at klare alle typer spørgsmål!
Så kom ind på Facebook og mød os!
Så kom ind på Facebook og mød os!
Elgiganten A/S
Written by the company
- WE HELP EVERYONE ENJOY AMAZING TECHNOLOGY
- Det vil vi gøre, ved at være den ledende, mest fleksible og mest effektive og bæredygtige udbyder af elektroniske produkter og services, der leverer varerne med værdi for pengene. Vi tror på, at vores vision lykkes, hvis vi lytter til vores kunder og til hinanden, og hvis vi hjælper, rådgiver og yder den bedste indsats. Vi vil ikke bare sælge dig det, vi tror du ønsker. Vi vil hjælpe dig med at give dig det, du vil have og drømmer om.
PRISMATCH, bare en af mange fordele
Hos os kan du være sikker på at få værdi for pengene og altid lave priser. Derfor tilbyder vi prismatch i købsøjeblikket
Vi lever af glade kunder, og vi er ikke bedre end vores seneste kundeoplevelse. Vi har store ambitioner og stræber efter at give dig den bedste oplevelse, hver gang du er i kontakt med os. Udover et kæmpe udvalg tilbyder vi, det vi mener er, markedets bedste kundefordele, og vi lover at gøre alt, hvad vi kan for, at du får en god oplevelse hos os!
Contact info
Arne Jacobsens Allé 16, 2 sal, 2300, København S, Denmark
- 70 80 70 70
- www.elgiganten.dk
3.5
Average
145K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BAD CUSTOMER SERVICE!
BAD CUSTOMER SERVICE!
being told on the telephone that the delivery company who delivered and damages items that what they say is true believed more than the consumer who pays money for the items! because they are our working partners
We are the Consumers who are paying for the items and we are the consumers that are paying for Competent delivery which has not been upheld!
13 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Elgiganten A/S
Hello,
Thanks for taking time out of your day to give us a review on Trustpilot.
It's nice to read, that your latest purchase was a very good product.
I hope, you'll enjoy your new Skullcandy earbuds!
Your positive feedback is valued, and I appreciate that you shared it with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Disappointing quality and service
I was quite disappointed when the "good as new" outlet headset I bought had a dead on arrival microphone. The store advertises online opening to 8pm but actually closes at 7pm. I made two trips out to the store just to be told they would not replace or repair the headset and they even tried to refund me store credit instead of money. Overall a big waste of time and money (travel).
2 August 2026
Reply from Elgiganten A/S
Hi Thomas,
Thank you for taking the time to share your experience with us on Trustpilot.
First and foremost, I would like to apologies for the inconvenience you experienced. We are sorry to hear that the outlet headset you purchased, which was described as being in "good as new" condition, had a microphone that was defective upon arrival. This is certainly not the experience we want our customers to have.
Regarding the store's opening hours, I have checked the information available to customers, and the store's closing time is listed as 7:00 PM on both our website and Google. However, I am sorry if you found different information elsewhere, which may have led to unnecessary inconvenience and an extra trip to the store.
I am pleased to see that the matter has since been resolved and that you have received a refund. However, I fully understand your frustration regarding the time and travel costs involved in resolving the issue.
We also take your feedback regarding the faulty outlet product seriously. Your experience will be shared internally as part of our ongoing efforts to improve our processes and quality control, helping us reduce the risk of similar situations occurring in the future.
Thank you for bringing this to our attention.
Kind regards,
Mikkel
Elgiganten Customer Service Centre
Reply from Elgiganten A/S
Hello,
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience lived up to your expectations. We hope you will enjoy your new product!
Your positive feedback is greatly appreciated, and we truly value that you chose to share it with us.
I wish you a wonderful day.
Kind regards,
Mikkel
Elgiganten Customer Service Center
Alt perfect
9 August 2026
Reply from Elgiganten A/S
Hej Mahmoud,
Tak for at tage dig tid til at give os en anmeldelse på Trustpilot.
Det er skønt at læse, at alt var perfect i forbindelse med din seneste klik og hent ordre.
Jeg håber, at du både bliver glad for din nye Lenovo computer og din nye Sage kapselmaskine!
Jeg takker for stjernerne og den positive anmeldelse, det er meget værdsat.
Du ønskes en rigtig god dag.
Med venlig hilsen
Tilla
Elgigantens Kundecenter
No lead for laptop and poor service
Firstly when selling a computer, sell it with a charging lead. Secondly, when I say that I think I have one back home (same USB type, same type of computer), a response by customer services of "We recommend you buy one here to be sure" is just cheeky upselling.
8 August 2026
Reply from Elgiganten A/S
Hello Tim,
Thank you for taking the time to share your experience with us on Trustpilot.
Regarding your purchase of this computer, the manufacturer supplies these units to us without a charging cable. As a result, we sell the product in the same condition in which we receive it, meaning that a charging cable is not included with the computer.
However, we do offer compatible charging cables as an optional accessory for customers who do not already have one available at home.
I would also like to apologise if the way this was presented to you in the store made it seem as though our colleagues were trying to upsell the charging cable in an inappropriate manner. That was certainly not our intention, and we regret any impression this may have given.
Should you have any further questions, please feel free to contact us at social.ccc@elgiganten.dk, and we will be happy to assist you.
I wish you a pleasant day.
Kind regards,
Mikkel
Elgiganten Customer Service Centre
Bought a Lenovo laptop and really Happy…
Bought a Lenovo laptop and really Happy with products and discount
17 April 2026
Reply from Elgiganten A/S
Hi Kim,
Thank you for your great review!
We're delighted to hear that you're happy with your new Lenovo laptop and that you were able to take advantage of a good discount. There's nothing better than finding the right product at the right price.
We truly appreciate you taking the time to share your experience and hope you enjoy your new laptop
Wishing you a great day!
Best regards
Benjamin
Elgiganten Customer Care Center
I ordered an item for pick up in your…
I ordered an item for pick up in your store. When I arrived to pick up staff could not find the item and said it was not in stock. The only option suggested was wait 7 business days for it to be mailed to me. The item was in stock in other stores.
6 August 2026
Reply from Elgiganten A/S
Hi Rebekah,
Thank you for your review.
We are very sorry to hear about your experience. We understand how disappointing it must have been to arrive at the store expecting to collect your order, only to be informed that the item could not be located and was unavailable.
We also understand your frustration when the only solution offered was to have the item shipped to you with an extended waiting time, especially when the product was available in other stores. This is certainly not the level of service we aim to provide.
We apologize for the inconvenience and the time this has cost you. Your feedback is important to us, and we will use it to help improve our processes and the customer experience in similar situations.
Wishing you a great day.
Best regards
Benjamin
Elgiganten Customer Care Center
Reply from Elgiganten A/S
Hi Kaszonyi,
Thank you for your fantastic review!
We're delighted to hear that you had a professional experience and found a great offer with us. Providing fast service and competitive deals is something we continuously strive for, so it's wonderful to know we delivered on both.
We truly appreciate you taking the time to share your feedback and look forward to welcoming you back again soon.
Wishing you a great day!
Best regards
Benjamin
Elgiganten Customer Care Center
Elgiganten always great stuff and prices
We always buy electronics in Elgiganten and have been doing for many years. Good prices and even if not the best, they match it anyway if you find it elsewhere cheaper. I recommend Elgiganten with the highest recommendations.
5 August 2026
Reply from Elgiganten A/S
Hi Daniel,
Thank you so much for your fantastic review and for choosing Elgiganten over the years.
We're delighted to hear that you've consistently had positive experiences with both our products and our prices. It's especially great to know that our price matching service has helped give you extra confidence when shopping with us.
Your continued trust and recommendation mean a lot to us. We truly appreciate your loyalty and look forward to helping you with your future electronics purchases.
Wishing you a great day!
Best regards
Benjamin
Elgiganten Customer Care Center
Scammed into buying a new PC.
Bought a 22,000 dkk pc, it died in less than 4 years, they wanted 28,000 to fix it. (apparently fixing fans in GPU's is impossible?)
Had to buy a new PC.
5 August 2026
Reply from Elgiganten A/S
Hi Mikkel,
Thank you for your review.
We are sorry to hear about your experience. We completely understand how disappointing it is when a PC develops a fault after several years and the repair estimate ends up being significantly higher than expected.
We can see that one of our colleagues has been in contact with you regarding the case and has been in dialogue with the repair partner about the repair quotation. The repair partner has confirmed the estimate provided for the necessary parts and repair work.
We understand that the quoted repair cost did not make sense for you compared to purchasing a new PC.
Thank you for taking the time to share your feedback.
Best regards
Benjamin
Elgiganten Customer Care Center
Reply from Elgiganten A/S
Hello Rennie,
Thanks for taking time out of your day to give us a review on Trustpilot.
It's nice to read that you experienced fast service, good information about the product and that we're reliable.
Your positive feedback is valued, and I appreciate that you shared it with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Good quality walking pad from their…
Good quality walking pad from their website, I'm happy about the delivery process and the quality of the walking pad. Only best reviews ✨
21 July 2026
Reply from Elgiganten A/S
Hello Rasa,
Thanks for taking time out of your day to give us a review on Trustpilot.
It's very nice to read, that you're happy with your new walking pad and with the delivery process in relation to your latest internet order.
Your positive feedback is valued, and I appreciate that you shared it with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Reply from Elgiganten A/S
Hello,
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience met your expectations. We hope you will enjoy your new product!
Your positive feedback is greatly appreciated, and we are thankful that you chose to share it with us.
I wish you a wonderful day.
Kind regards,
Mikkel
Elgiganten Customer Service Center
Fint sted at handle
Fint sted at handle. Men nethandel er for langsomt at sende varerne afsted,skal venter for mange dage føre man får det. Så et minus
1 August 2026
Reply from Elgiganten A/S
Hej Quan,
Tak for at tage dig tid til at give os en anmeldelse på Trustpilot.
Det er dejligt at læse, at vi er et fint sted at handle.
Jeg beklager, hvis du oplever at nethandel er langsomt hos os.
Vi bestræber os på 1-2 hverdages levering til pakkeshop og hjemmeadresse.
Jeg kan dog se, at du har valgt levering til din lokale butik. Der er der lidt længere behandlingstid på forsendelserne. Dette skyldes at vi sender flere pakker samlet til en butik ad gangen, så butikken samlet modtager varerne.
Jeg sætter stor pris på, at du deler din oplevelse med os.
Du ønskes en rigtig god dag.
Med venlig hilsen
Tilla
Elgigantens Kundecenter
”Like new” item arrived damaged
This was my first order from Elgiganten, and unfortunately it will also be my last.
I ordered a “like new” outlet microwave, expecting a product in excellent condition as described. Instead, I received a microwave with multiple bent and misaligned feet, causing it to wobble and stand unevenly. The damage was clearly visible, making me question whether the product had been inspected before it was shipped.
When I contacted Elgigantens customer service, I was only offered two options: either carry the 16.9 kg defective microwave to a collection point myself or take it to a post office using a return label. I find it unacceptable that a company can deliver a defective product to my home but refuses to arrange collection of that same defective product.
Because of my health condition, transporting such a heavy appliance is not possible. This whole experience has cost me hours of my time, unnecessary stress, and I still don’t have a working microwave after moving into my new apartment.
Overall, I am extremely disappointed with both the product quality and the lack of customer-oriented service. I expected much better.
4 August 2026
Unprompted review
Reply from Elgiganten A/S
Dear customer,
Thanks for taking your time to review us here.
We're sorry to hear about the damage on your product and the issue in regards to our return process.
At the moment we do not have an option for home-pickups with postal packages. As your microwave, while heavy, still is well under the regular package limits, we are not able to offer the suggested arrangement.
I see we have extended the time frame for return, to try and accommodate you in the best way possible.
We look forward to replacing your microwave and hope to hear from you, if any questions occur.
Kind regards,
David
Elgigantens Kundecenter
It’s ridiculous if you place an order…
It’s ridiculous if you place an order and you have to pick it up, they have no system and they ask you to wait in line after all the people who have multiple questions. Instead of just getting the package right away, I had to wait 30 minutes for someone to hand me my order that I already paid for. Horrible service.
1 August 2026
Reply from Elgiganten A/S
Hello Bianca,
Thank you for taking the time to share your experience with us on Trustpilot.
First and foremost, we would like to apologize for the service you received. It is not our intention to provide this kind of experience after you have placed an order with us.
We fully understand that having to wait 30 minutes for a package that has already been paid for is not acceptable. I will pass your feedback on to the relevant department so that we can improve our queue management and package collection process.
I wish you a very pleasant evening.
Kind regards,
Marcus
Elgiganten Customer Service Center
Pleasant experience every time.
22 December 2025
Reply from Elgiganten A/S
Hi Ana,
Thank you for taking the time to share your feedback.
We are so happy to hear that you always have a pleasant experience with us.
Wishing you a great day!
Best regards
Benjamin
Elgiganten Customer Care Center
Great advices given by 2 employees
Great advices given by 2 employees
1- for a computer upgrade with greatest price conditions. This is about following up on a discussion with this employe (Victor) some weeks back.
2- a new employee helped me for finding explanation about a reimbursement. Focus, dedication, kindness
1 August 2026
Reply from Elgiganten A/S
Hi Agnes,
Thank you very much for taking the time to review us on Trustpilot.
I'm delighted to hear that you received such fantastic service from our staff. It's wonderful to know that you were met with kindness, dedication, and some truly great prices.
We greatly appreciate your positive feedback, and I hope you enjoy your new product.
Have a wonderful day.
Kind regards,
Marcus
Elgiganten Customer Service Centre
Reply from Elgiganten A/S
Hello,
Thanks for taking time out of your day to give us a review on Trustpilot.
It's very nice to read, that the website was quick and easy to use in relation to your latest online order.
I hope, that you will enjoy your new Airpods!
Have a nice weekend!
Best regards
Tilla
Elgigantens Customer Care Center
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.