Dreams Reviews 

114,007
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 13,353 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, knowledgeable staff for their helpful, no-pressure approach. Many appreciate the excellent service, highlighting the use of sleep match technology to find the right product and the ease of their purchasing journey. The delivery service is frequently described as first-rate, with teams arriving on time and offering helpful assistance. However, some customers experienced issues with delivery, reporting unexpected delays and changes to scheduled dates without prior notification. This led to inconvenience, with people taking time off work for missed deliveries or extended waiting periods.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, knowledge, and professional... See more

Product

Clients share positive opinions on product, particularly praising the helpful and knowledgeable staff who... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with some customers appreciating the quick delivery... See more

Service

Customers had positive experiences with service, often highlighting staff as helpful, knowledgeable, and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the comfort and support of mattresses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mattress purchase . The sales assistant was friendly and approachable. The Sleepmatch mattress finder was clearly explained as were the results and our mattress options. We then tried out several m... See more

Rated 5 out of 5 stars

Today we visited Dreams- Colchester Tollgate. Served by a very professional Keanna. Explained my back problems, Keanna was so knowledgeable, We got to try the sleep match, which indicates... See more

Rated 5 out of 5 stars

Fabulous service from Michele in Dreams Chester today. Helpful, informative and efficient. Bought two new beds and look forward to having them delivered. Friendly staff, offered a coffee and everythin... See more

Rated 5 out of 5 stars

Came in for a mattress and pillow. We had Niamh serve us. Used the sleep match machine which gave us the correct recommendation that we went for after trying a few options. Would recommend if you nee... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

114K reviews

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4.7

All reviews

(114,007)

12,192 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a great experience at Dreams in…

We had a great experience at Dreams in Farnborough. Glen was attentive and made us feel comfortable, he gave us space to make the right decision for us but guided us through the sleepmatch results and towards our preferences.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Salisbury Store

Salisbury Store. Served by Jay. Excellent experience as they gave us a thorough explanation about mattresses and they took their time in explaining things to us.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Loved the Sleepmatch experience

Loved the Sleepmatch experience. It really helped us zero in on the perfect mattress.

Abdi was also really helpful. Friendly, professional, and made the whole process seamless.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, really helpfully and knowledgeable staff . Didn’t try and sell us the most expensive mattress worked to our budget. Highly recommend Salisbury branch.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Carl and Richard at…

Great service from Carl and Richard at the Basingstoke store. Welcome greeting, helpful and knowledgeable about the products. Friendly team who made purchasing a new bed an enjoyable, quick and easy. Would recommend a visit

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Purchase a bed

Solly made sure we had the comfort at an affordable price and the experience to find out the best needs for me amazing definatly recommend.

2 August 2026
Unprompted review

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