Mattress purchase . The sales assistant was friendly and approachable. The Sleepmatch mattress finder was clearly explained as were the results and our mattress options. We then tried out several m... See more
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Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
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We had a great experience at Dreams in…
We had a great experience at Dreams in Farnborough. Glen was attentive and made us feel comfortable, he gave us space to make the right decision for us but guided us through the sleepmatch results and towards our preferences.
Salisbury Store
Salisbury Store. Served by Jay. Excellent experience as they gave us a thorough explanation about mattresses and they took their time in explaining things to us.
We had a great experience supported by…
We had a great experience supported by Kathy, who helped us through what was quite a overwhelming thing! Great attention to detail and super happy with our purchase! Service was fantastic
Really great service from all staff…
Really great service from all staff (Adam Scott and Rina if I have spelt correctly) - helpful, offered everything and solved our payment issue
Brandon at Fareham branch was very…
Brandon at Fareham branch was very kind, lovely and chatty and was really helpful. Thank you so much.
Brandon at Fareham branch was very nice…
Brandon at Fareham branch was very nice and approachable and helped us choose our mattress of choice. Would definitely recommend. Thank you.
Loved the Sleepmatch experience
Loved the Sleepmatch experience. It really helped us zero in on the perfect mattress.
Abdi was also really helpful. Friendly, professional, and made the whole process seamless.
Everyone extremely helpful on the desk…
Everyone extremely helpful on the desk lovely set of ladies, plus helpful H, recommend to anyone, nice range of mattress too, Sarah was lovely
We had a great experience with Sarah
We had a great experience with Sarah, she was extremely helpful and made everything as smooth as possible.
Ivona was very helpful at the cowley…
Ivona was very helpful at the cowley store. Being matched to a mattress was very helpful, advice was outstanding and got a very good deal on a bed frame and mattress
Jay an Dreams Newbury is extremely…
Jay an Dreams Newbury is extremely helpful, friendly and professional. Very impressed with the service we have received today.
Fantastic experience
Fantastic experience, really helpfully and knowledgeable staff . Didn’t try and sell us the most expensive mattress worked to our budget. Highly recommend Salisbury branch.
Very welcoming and very helpful with…
Very welcoming and very helpful with selecting our bed.
Would definitely refer friends and family to dreams in Salisbury
Great service from Carl and Richard at…
Great service from Carl and Richard at the Basingstoke store. Welcome greeting, helpful and knowledgeable about the products. Friendly team who made purchasing a new bed an enjoyable, quick and easy. Would recommend a visit
Purchase a bed
Solly made sure we had the comfort at an affordable price and the experience to find out the best needs for me amazing definatly recommend.
Great service în Farnborough.
Great service în Farnborough.
Second time în this store and both experiences were top noch.
Solly was very helpful at the Blackburn…
Solly was very helpful at the Blackburn store. Made sure we had the comfort and affordable price.
Very helpful lady called Lorna talked…
Very helpful lady called Lorna talked me through the sleep match process to help me with my choice.
Then she gave me different price options and then left me to make my own decisions which was great.
Excellent customer service.
Sophie at Dreams Poole were brilliant…
Sophie at Dreams Poole were brilliant in sorting out my bed base. Thanks guys!
Our experience was outstanding at…
Our experience was outstanding at Guildford store. Staff was knowledgeable and super friendly. We received outstanding service by store manager and other staff members.
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