Our sofa buying journey was great! We were met with a very comfortable atmosphere, Alan’s service was fantastic! He explained everything so clearly and made it all very easy to understand, his knowled... See more
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I went to DFS Tunbridge wells branch yesterday to buy a bed and mattress, all I can say is what fantastic staff they have .The manager who served me went above and beyond,he was so helpful and polite... See more
Company replied
We was greeted upon entering then given space to look around which we found was good ! After making a decision and choosing a sofa we was given all the information we needed to go ahead with our decis... See more
Company replied
Staff so friendly and helpful, they did their level best to meet our requirement. We are please with our purchase because of the care the staff took with our request, we were made to feel welcome noth... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Longfield Road, TN2 3EW, Tunbridge Wells, United Kingdom
- 0333 999 9811
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from DFS Furniture - Tunbridge Wells
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Our sofa buying journey was great!
Our sofa buying journey was great! We were met with a very comfortable atmosphere, Alan’s service was fantastic! He explained everything so clearly and made it all very easy to understand, his knowledge was great and customer service was second to none! Thank you Alan and DFS!
25 July 2026
Reply from DFS Furniture - Tunbridge Wells
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Alan met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
It was a nice relaxing experience
It was a nice relaxing experience. Thanks to Rich who was very helpful
25 July 2026
Reply from DFS Furniture - Tunbridge Wells
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very efficient and friendly service
24 July 2026
Reply from DFS Furniture - Tunbridge Wells
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Expert help when it is needed
We were left to wander, look at and sit on all the sofas without pushy salesmen/women interfering but when we were clearly interested in one particular model the staff were very knowledgeable and helpful
22 July 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
I went to DFS Tunbridge wells branch…
I went to DFS Tunbridge wells branch yesterday to buy a bed and mattress, all I can say is what fantastic staff they have .The manager who served me went above and beyond,he was so helpful and polite.
It was a pleasure going there, I would definitely recommend this store to anyone I know and would definitely buy from them again
21 July 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Do not buy the Guardsman protection.
SCAM - do NOT buy the Guardsman insurance.
I reluctantly let the salesperson at the Tunbridge Wells branch sell this premium to me when I purchased my sofa which they sell very hard.
They make out that ANY damage done to the sofa is covered within the insurance period but it is not. The salesman even suggested that i let dirt build up over time then claim at the end of the period to get it sorted!
Having made a claim it was rejected by Guardsman saying that built up damage isn’t covered. My guess is they very rarely pay out for anything. Do not buy this add on.
These are incredibly underhand sales tactics - clearly DFS and Guardsman make a lot of money for nothing doing this.
Add to this that the sofa collapsed after a few weeks of having it and DFS sent an engineer to repair it as they won’t swap them for a new one.
Will never shop at DFS ever again.
16 July 2026
Unprompted review
Reply from DFS Furniture - Tunbridge Wells
Good Afternoon,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your furniture. We are sorry to hear that you are having issues with your sofa.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine A
DFS Central Customer Support
Alan today was very accommodating
Alan today was very accommodating, he was very helpful and calm. Good service and looking forwards to my new sofa 😊
20 July 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
We was greeted upon entering then given…
We was greeted upon entering then given space to look around which we found was good ! After making a decision and choosing a sofa we was given all the information we needed to go ahead with our decision with peace of mind. Alan was very helpful and friendly.
20 July 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Staff so friendly and helpful
Staff so friendly and helpful, they did their level best to meet our requirement. We are please with our purchase because of the care the staff took with our request, we were made to feel welcome nothing to much trouble. Will recommend to anyone.
20 July 2026
Reply from DFS Furniture - Tunbridge Wells
Hello Carol,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Alan Holt was informative and very…
Alan Holt was informative and very nice, explained everything. Thank you
I was nervous but the experience was better than I imagined.
18 July 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Helpful friendly staff
The salesman was friendly and helpful,very knowledgeable and not pushy. The other member of staff was very helpful and made it a very relaxing experience.
14 July 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
A wonderful experience been to DFS before
Never been to DFS before, but as soon as I walk d in the door was greeted by a young lady who was very welcoming asked if we needed help or just wanted to browse and call her if we had any questions, which I chose to do.
Very impressed by the selection of sofas, once I decided on one I liked, I said I would like some information and she asked for f I would like a coffee or any drink, sat with me and answered all my questions.
I have to say I was most impressed with her pleasant manner.
I have now placed my order, and she has assured me that I can track my order and not to hesitate calling her if I need any assistance. Well done an absolute pleasure shopping there.
15 July 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Definitely recommend
Huge selection of sofas to choose from.
The staff were very helpful and friendly.
The whole process from choosing the perfect sofa to buying was simple and delivery was in pretty quick too.
Good experience.
29 December 2025
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Good friendly service in store
Good friendly service in store, process very easy. Delivery tracker is excellent and delivered all good
3 July 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
The sales representative was very…
The sales representative was very helpful and very efficient
10 July 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Friendly service with good advice and no pressure
Quick and easy furniture selection with help and advice without any sales pressure.
We’re confident we got the best options at the best price.
8 July 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
DFS sofas
Great service sorted order no problems, explained delivery etc. Company nows what it's doing.
6 July 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for sharing your positive feedback with us.
Kind regards
Holly M
DFS Customer Support
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