Conroy Removals Reviews 

253
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 222 reviews, reviewers overwhelmingly had a great experience with this company, pointing out seamless coordination from start to final delivery. Customers frequently praise the staff and removal teams for being exceptionally friendly, professional, and hardworking throughout the entire moving process. Consumers also deeply appreciate the prompt and efficient delivery service, noting that personal belongings usually arrive safely, on schedule, and without issues. However, some people mentioned that a few furniture items were unfortunately damaged during transport due to improper packing and careless handling. Some reviewers were not happy with unexpected delays in shipping times and frustrating communication issues regarding shifting schedules.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently friendly,... See more

Service

Customers consistently note positive experiences with service, highlighting efficient communication, friendly... See more

Delivery service

Customers had positive experiences with delivery service, highlighting that team members arrived on time and... See more

Product

Reviewers mention ambiguous feedback about product condition upon delivery. While some consumers reported... See more

Quality

Clients share ambiguous opinions on quality, reflecting a stark contrast in their experiences. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Experience was seamless from first inquiry. Rep was helpful & recommended the hourly rate option for the size of our move. This proved to be a money saver. Removalists arrived on time & worked quickl... See more

Company replied

Rated 5 out of 5 stars

The expertise and experience of Geoff and Elise who came to pack eased our anxiety as this our first time moving after 25 years. Next day Drew managed the moving out with skill. They moved all hou... See more

Company replied

Rated 5 out of 5 stars

Great communication throughout from Brooke and Sarah, and prompt responses to my many questions and date changes we experienced during our move. We packed and wrapped our items ourselves as we were m... See more

Company replied

Rated 5 out of 5 stars

Booked Conroy Movers late in the year for a January cross-country move and they were outstanding. Super responsive, excellent communication, and very flexible with last-minute changes. The admin side... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Shipping Company

Written by the company

The Conroy story began way back in 1972 in Napier, New Zealand. Back then, we only had a few trucks and our mum had to answer the phone. What made it ring was our can-do attitude – a willingness to go the extra mile to help families move on with life. Fast forward to today and the Conroy Group has grown into one of the largest removal and logistics companies in Australasia. With nine branches throughout New Zealand and seven branches in Australia, we’re taking our unique style of logistics and relocation services further by the day. Together with our trusted partners, we move goods around Australasia and move families around the world. To favourites like New Zealand, Australia, the UK, the USA, Canada and Europe. Across Asia, South Africa and South America.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

253 reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(253)

225 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

From when Michael came to view the property to the ladies at the office when we needed boxes, to the crew who moved our stuff, Tony, Steve and apologies I forgot the other guys name, they were very careful with our stuff, treated every thing as delicate, and I must not forget the lovely Leeanne who is very friendly when I call the phone. Amazing service and im glad we chose you.

4 September 2026
Unprompted review
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Reply from Conroy Removals

Thanks for the awesome feedback, Anthonia. We're glad you chose Conroy too! It's great to hear you were happy with the service you received from our crew. All the best in your new home.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Very smooth transaction

Very smooth transaction. Very accommodating especially when we have to make few changes with the date of pick up and items to be moved. Respond quickly and professionally. 2nd time using conroy, first domestic move in nz and move to Australia. Both very good and we are happy with the service

23 July 2026
Unprompted review
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Reply from Conroy Removals

Thanks for the great review. It's awesome to hear that you had a good experience with our team and they accommodated your requests. We appreciate you choosing Conroy for your second move. We hope you enjoy life in Australia. All the best!
Kind regards
Conroy Removals

Rated 5 out of 5 stars

The service was excellent from the…

The service was excellent from the start to the end. It was very easy to arrange,pay and contact them. Darren and Jacob were awesome when unloading and super friendly/ helpful. Would definitely use them again. Cheers Wendy.

3 September 2026
Unprompted review
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Reply from Conroy Removals

Thanks for the great feedback, Wendy. It's good to hear you found the process easy and our team friendly and helpful. We'd love to help you move again in the future. We appreciate you choosing Conroy!
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Always prompt

Always prompt. Fast but careful. Always use them for my moves (of which I have many!)

1 September 2026
Unprompted review
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Reply from Conroy Removals

Hi Kai
Thanks for the great review. We appreciate your loyalty and for choosing Conroy for your moves! All the best in your new place - and see you again soon ;)

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with. From the quote process, to customer service, arranging packing, pick up of boxes, frequent updates through international transit, explaining forms needed to fill out etc etc

At no point was I confused or stressed about anything.

And somehow they were one of the cheapest quotes and I checked extensively extensively

31 August 2026
Unprompted review
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Reply from Conroy Removals

Hi Edric
Thanks for the great review! We're happy to hear you found our team easy to deal with and the move was stress-free and cost-effective for you. All the best in your new home.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Awesome service from Quote to Relocation

Great service from the point of requesting a quote, through to packing and delivery. Staff all friendly and easy to deal with. Pricing competitive. Packing and delivery undertaken without breakage or damage.

14 August 2026
Unprompted review
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Reply from Conroy Removals

Thanks for the awesome review, Rohan! We're thrilled to hear you received great service from our crew and the price was competitive. All the best in your new home.

Rated 1 out of 5 stars

Terrible company to deal with

Terrible company to deal with. Did property damage on pickup of goods and then delivery was a total mess with ourselves having to provide a lot of the labour. Also damaged goods. They said sorry that move did not meet their standards and that management would be in contact to discuss. Over 3 months later and still have heard nothing from them. I would not use them again. Also not cheap. Beware
Can you please email me with the contact details of whom in the management team I should talk to please 🙂

11 June 2026
Unprompted review
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Reply from Conroy Removals

Hello David
We note that this is the third review you have posted regarding the same relocation experience, and our management team has previously reviewed and discussed the matter with you.
We take all feedback seriously and regret that your move did not meet your expectations. However, as this review relates to the same job and concerns already raised in your previous reviews, there is no new information we can add in this public forum.
Should you believe there are any outstanding matters that have not yet been addressed, we encourage you to contact our management team directly on comms@conroy.co.nz

Rated 5 out of 5 stars

Easy, Hassle-free

We were incredibly impressed with Conroy Removals for our recent move from Wellington to Auckland.

We needed to move at short notice, and they were completely accommodating, locking in our dates without any hassle. True to their word, they followed through perfectly on the exact days and times they promised.

From the office staff coordinating the logistics to the removalists loading the truck, all the people were very friendly and easy to deal with. They made a stressful, last-minute move feel seamless and smooth. We highly recommend them!

7 August 2026
Unprompted review
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Reply from Conroy Removals

Thanks for the great review, Blair. We're thrilled to hear we could help you at short notice, and deliver a smooth move and good service for you. We appreciate your recommendation. Thanks for choosing Conroy!

Rated 5 out of 5 stars

Highly recommend

I lost my job up in Ashburton and had to move down to southland at short notice, and these guys moved mountains to make it happen. At what was a pretty average time for me, their whole team from the office people, dispatch and drivers were so very friendly and helpful! And their drivers genuinely loved their jobs, nothing was too much of a problem. I could not recommend these guys highly enough, not only because their price was half that of one of their competitors, but their genuine Kiwi " we'll get it done mate" attitude that is so hard to find these days. Please support this company 😊

3 July 2026
Unprompted review
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Reply from Conroy Removals

Thanks so much for your kind words, Kate. We're pleased to be able to help you during a tough time. We appreciate your recommendation and thank you for choosing Conroy. All the best with your fresh start in Southland!

Rated 5 out of 5 stars

Outstanding Job

Everything was great. Can not fault Conroy at all. Communication was consistent from booking to drop off. They showed up when they said they would for collection and delivery. I was kept informed through every step including going through customs etc. I would definitely use Conroy again and will recommend to everyone. Thank you Conroy for taking the pressure off 😊😊😊.

28 July 2026
Unprompted review
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Reply from Conroy Removals

Hi Miriama
Thanks for the great review. We're thrilled to hear you were happy with the service you received. We appreciate you choosing Conroy and for the recommendation! All the best in your new home :)

Rated 5 out of 5 stars

Seamless transition over the ditch

Seamless transition over the ditch, would highly recommend!!!

9 June 2026
Unprompted review
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Reply from Conroy Removals

Thanks for the great feedback and recommendation, Claire! We appreciate you choosing Conroy. All the best in your new place.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

We had a hassle‑free move with Conroy…

We had a hassle‑free move with Conroy Shipping ,from New Zealand to Australia— genuinely smooth from beginning to end. The staff were great to deal with and kept everything simple and stress‑free. Definitely recommend them if you’re planning a move.

Jay and Shakila

9 June 2026
Unprompted review
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Reply from Conroy Removals

Thanks for the great review. We're thrilled to hear you had a smooth move across the Tasman and found our Conroy crew easy to deal with. We appreciate your recommendation. All the best settling into life in Australia.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Good communication

Good communication, fast delivery, budget friendly, zero damaged.

12 May 2026
Unprompted review
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Reply from Conroy Removals

Thanks for the great feedback! We appreciate you choosing Conroy. All the best settling into your new home.

Rated 5 out of 5 stars

I would highly reccomend Conroy…

I would highly reccomend Conroy removals. I had them ship my stuff from Aus - NZ The process was very straight forward. Staff were great!

21 July 2026
Unprompted review
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Reply from Conroy Removals

Thank you for your recommendation. We're pleased to hear that your move from Australia to New Zealand was straightforward and that our team provided great service throughout the process. We appreciate you choosing Conroy. All the best in your new home :)

Rated 5 out of 5 stars

Conroys, Excellence in delivery

We moved about 2 cubic metres from Nelson to Brisbane which took about 3 months from door to door which is what we expected. After searching the net we found that conroy had the cheapest price. 

The communication was execellent where they used txt, email, and phone call to make sure everything went smoothly. They informed us constantly over the three months to tell us where our freight was up to on the journey.

I would highly recommend them and would use them again. They have little room for improvement. 

Jimmy H

10 July 2026
Unprompted review
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Reply from Conroy Removals

Thanks for the great feedback. We're thrilled to hear you had a great experience with our team moving across the Tasman. We appreciate your recommendation. All the best settling into life in Australia.

Rated 5 out of 5 stars

Flawless!

4th times a charm and these guys have nailed it every time. I would not consider anyone else when moving between ANZ

8 July 2026
Unprompted review
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Reply from Conroy Removals

Thanks for the great review, Nick. Awesome to hear you had another smooth move with us. We appreciate you choosing Conroy! All the best settling into your new place.

Rated 1 out of 5 stars

We moved to NZ this year and the…

We moved to NZ this year and the shipping company we used to get our stuff here used conroy removals this side. The day when their team delivered to the goods was perfect and smooth. Staff was very friendly and helpful. Once when they were done they said as soon as we have unpacked our items we can contact their office and arrange for collection of all the packaging and boxes. So we did just that and phoned both numbers provided. No answer for a few days. I started mailing them and was told that they were going to contact us soon. It never happened so I send another mail. The response was bad! I was told if they were in the area they would come we should just wait and if the stuff is in our way we should put it in the recycling bins. This ain't a cheap excise and I'm not going to pay for recycling when I already paid them. This is inappropriate and a lack of communication. It's not customer services at all.

30 June 2026
Unprompted review
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Reply from Conroy Removals

Thank you for your feedback. We're pleased to hear that our delivery team provided a smooth experience and friendly service when your belongings arrived. However, we're sorry to learn that arranging the collection of your packing materials was frustrating and did not meet your expectations. We understand your concerns regarding the communication you received and appreciate you bringing this to our attention. Your feedback has been shared with the relevant team as we work to improve our follow-up service and customer communication.
Kind Regards
Conroy Removals

Rated 5 out of 5 stars

Easy 5 Stars here

Easy 5 Stars here.
This is the third time I have used Conroy's (both inter island and regionally) they are highly skilled, easy to deal with, efficient and well-priced. Top quality service and excellent results.

20 June 2026
Unprompted review
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Reply from Conroy Removals

Thank you for the awesome feedback, Clark. We're thrilled you had another great experience with our team. We appreciate you choosing Conroy again!

Rated 5 out of 5 stars

From start to delivery

From start to delivery, it was great, making contact in Auckland to arranging pick and packing, 20.4.26 all the way to delivery, which arrived, today 22.6.26 over all we are very happy with the whole process, and highly recommend Conroy for there service and contacts through to delivery, great job,, and today we had two kiwi guys drop our items off, how good was that, :)

22 June 2026
Unprompted review
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Reply from Conroy Removals

Thank you for your feedback! We’re thrilled to hear everything went smoothly, and that our team made the experience a great one for you. Thanks again for recommending Conroy, and enjoy settling into your new home 🙂

Rated 1 out of 5 stars

An update for anyone looking to use…

An update for anyone looking to use Conroy's to shift. DONT! We sent an email to Conroy’s Management with photo's attached of the damage that was sustained to our furniture and concerns about multiple charges due to poor quoting. We received no feedback from anyone in management.
Really poor Conroy’s. 👎

1 April 2026
Unprompted review

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