Clyde Property Reviews 275

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and supportive approach, making the entire process much less stressful. Many highlight the exceptional service received, noting the efficiency, clear communication, and dedication of the team in helping them achieve their goals, whether buying, selling, or renting. People felt well-looked after from start to finish and appreciated the personalized attention. However, some customers were dissatisfied with aspects of the customer service, citing unhelpful senior staff, poor handling of maintenance issues, and a lack of communication. There were also mentions of high rental rates and concerns regarding charges for cleaning and damages, with some reviewers feeling these were unjustified or excessive.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, describing them as professional, friendly, and... See more

Service

Customers had positive experiences with service. Many reviewers praise the professionalism, efficiency, and... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise exceptional... See more

Price

People report ambiguous experiences with price. While some customers were happy with the selling price... See more

Location

Users describe ambiguous interactions with location. Customers report varied experiences, from finding... See more

Based on these reviews

Rated 5 out of 5 stars

The team at Clyde in Clarkston were all fantastic. From my 1st email enquiry Marie Baines was on the ball telephoned me next morning 9.30 am and arranged my 1st viewing, negotiated my purchase and had... See more

Rated 5 out of 5 stars

We had a really positive experience with this estate agency when buying our home. Eve in particular was absolutely brilliant – so helpful, efficient and always quick to respond to any questions we ha... See more

Rated 5 out of 5 stars

Julie and team at Clyde were excellent to deal with from beginning to end. Beautiful photos taken of our property and marketed very professionally. Online system helped us stay informed every step o... See more

Rated 5 out of 5 stars

Rachel Dewar at Clyde West End was key to helping my secure the flat I purchased, and attract a high price for the sale of my existing flat. Rachel and the rest of her colleagues, including Eve and Ja... See more

Rated 5 out of 5 stars

Clyde staff were all extremely pleasant and helpful during our contacts with their office. The Clyde agent who showed us around the flat was very friendly and helpful ,.knew the area and generally... See more

Rated 5 out of 5 stars

The staff at Clyde Shawlands were all absolutely wonderful. In particular Jenny provided outstanding service, was a pleasure to deal with and delivered every single promise she made m, she even went t... See more

Rated 5 out of 5 stars

I have recently sold my property through these agents and cannot praise them highly enough. From the very beginning, everyone was extremely professional and courteous. I'd particularly like to mentio... See more

Rated 5 out of 5 stars

From start to finish, Clyde were amazing! Everyone was so helpful and knowledgeable. We had encountered a problem when selling our house (we had been given the wrong information about a report) Alth... See more

Rated 5 out of 5 stars

Gillian in the Glasgow office has spent an inordinate amount of time over several weeks trying to track down a key to an electricity cupboard in order for work to be done at my rented property. Eventu... See more

Rated 1 out of 5 stars

Typical letting agency that will use 'Cleaning' as a way to subtract from your deposit. And will not reply when you ask for an itemised receipt of what needs cleaned, as you have had it professionally... See more

Rated 5 out of 5 stars

Great experience with the whole team from Helensburgh Clyde office as a seller. They are all lovely, friendly and kept in good communication throughout the whole process. They don't mind answering con... See more

Rated 5 out of 5 stars

The office in Stirling dealt with our house sale. During our first conversation with their agent everything to do with the sale (advertising, sale, survey and photo costs) was fully explained. All... See more

Rated 5 out of 5 stars

This is about the Bearsden Office, about Nicola and Co. Comments are based on the sale of our property and observations from waiting in the office. What a nice friendly, professional bunch of people!... See more

Rated 5 out of 5 stars

The Clyde property Bearsden team went above and beyond for us when selling our beautiful home of 10 years and helping us buy our forever home. We can’t thank them enough for being so attentive and hel... See more

Rated 1 out of 5 stars

Can really think of anything good to say about this company as a property buyer and seller my experience has been they have zero respect for their customers and blatantly lie. I had an equally bad e... See more

Rated 5 out of 5 stars

With Clyde they did exactly what they said they would do. Got our property (in G13 ) on the market in a week, handled viewings and kept us informed throughout. Found us a buyer quicker than we had hop... See more

Rated 5 out of 5 stars

Fantastic service, Clark was extremely knowledgeable, friendly and timely. He gave great advice and conducted a thorough genuine inspection of the house I was selling. His summary of the house on the... See more

Rated 5 out of 5 stars

We had a great experience with Stuart and Jamie. Both were helpful and informative helping us make key decisions. During viewing Jamie was supportive, responsive and kept us up to date. He provided... See more

Rated 5 out of 5 stars

I initially rented out my property which was done to a very professional standard,they gave good advice which I followed and had a stress free rental. Unfortunately my plans changed and I decided to... See more

Rated 1 out of 5 stars

I booked an appointment with Murray Thomson, Byres Rd office. I arrived 5 minutes ahead of time at the address in Normal Avenue, Jordanhill, on the agreed date 2025-09-04 16:29 by email by him... See more

Company replied

Rated 2 out of 5 stars

This is a follow-up to my April 2024 review. The flat itself was well presented and maintained — that’s why this remains a 2-star review. The problem was the inspections. Clyde claim th... See more

Rated 1 out of 5 stars

We’ve had a frustrating experience with this agency due to poor communication and a lack of basic support and information. Key information about the usage and type of water heating system, electric... See more

Rated 5 out of 5 stars

I used Clyde Property to sell my one bedroom flat. They made the process effortless, excellent professional advice and guidance. I had quick responses to emails and I was kept upto date with viewings... See more

Rated 1 out of 5 stars

Based on my recent experiences as a prospective buyer, I would strongly advise both buyers and especially sellers to avoid using Clyde Properties. I attempted to arrange viewings with them on two... See more

Company replied

Rated 5 out of 5 stars

We recently sold our home with the help and support of the Stirling office. From start to finish Julie and the team made what could be stressful, seem very straight forward and a stress free transact... See more

Rated 4 out of 5 stars

Very professional company . They have been easy to deal with and user friendly. There were a couple of issues but when we raised these with them they made sure these were sorted efficiently. Happy to... See more

Rated 5 out of 5 stars

Recently bought a property in the finnieston area with the Clyde westend branch. The service was fantastic from the very beginning and I felt well looked after by the team. Email responses were fast a... See more

Rated 5 out of 5 stars

I was always given 1st class attention. I was kept informed of any developments in the sale of my mum’s property . Clyde always acted in a very professional manner. All staff are very knowledgable and... See more

Rated 5 out of 5 stars

We were pleased for the start with the service, helpfulness and approachability of the team at Clyde in Helensburgh who were marketing our property. All the way through we were given good advice, hel... See more

Rated 1 out of 5 stars

We rented for just over 3mths and when we left our check out inventory was extensive and Clyde are claiming that the house needs a Deep Clean and garden works done so basically they are tr... See more

Rated 5 out of 5 stars

I just wanted to share how amazing Sharon, my letting agent at Clyde Property, has been. When I had a major issue with my ceiling falling in, Sharon was there every step of the way by keeping... See more

Rated 5 out of 5 stars

Kieran MacLean is a credit to the team here at Clyde. A very friendly and approachable character who’s diligent with his work. I hope his work ethic and client centred approach is appreciated internal... See more

Rated 5 out of 5 stars

Nicola and the team in the Bearsden office were great to deal with, from start to finish, when we put our property on the market. Marketed our house nicely and always kept us informed throughout the v... See more

Rated 5 out of 5 stars

Sale of property handled professionally from start to finish. Friendly, knowledgeable staff (Shawlands agency) Flat went on the market on a Friday evening. Sold by the following Tuesday! Cannot recomm... See more

Rated 5 out of 5 stars

Through no fault of Clyde Property it took me 9 months to sell my house.It was caused by a broken chain. Clyde continued to promote/ advertise and conduct house viewings throughout this period with pr... See more

Rated 5 out of 5 stars

I recently purchased a property through Clyde Bearsden. The team were amazingly helpful from the beginning, arranging a quick last minute viewing for us and a second evening viewing at short notice.... See more

Rated 5 out of 5 stars

What can I say? I cannot praise the Clyde team highly enough. Friendly, professional, knowledgeable and efficient. Nothing was too much trouble. Our house sale went through quickly and smoothly. We w... See more

Rated 5 out of 5 stars

I can’t recommend Asia enough when selling my parents house. She was professional, attentive, understanding and gently guided them through their house sale. Their house was sold in 3 days and got an a... See more

Rated 5 out of 5 stars

I had a great experience working with Clyde on my house sale this year. Nicola Palmer guided us through the process from beginning to end with transparency, support and a brilliant outcome. The team w... See more

Rated 5 out of 5 stars

A great team at Clyde Property Bearsden, made the selling experience so manageable. They were all enthusiastic and professional at all times. Reassuring also and friendly with house viewers. I have n... See more

Rated 5 out of 5 stars

I have now sold numerous properties with the kind assistance of Clyde Property . Their service was exceptional at all times and the level of professionalism and efficiency was outstanding . Jack Joh... See more

Rated 5 out of 5 stars

From the moment I entered the Clarkston office I knew I was going to be looked after, my initial discussion with Marie Baines had convinced me I had come to the right people. Marie took control... See more

Rated 5 out of 5 stars

From the moment Jeff from the Shawlands branch came to value our property we knew we would choose Clyde to sell. The enthusiasm he showed for wishing to sell our property was so apparent. And so glad... See more

Rated 5 out of 5 stars

I have been a client of Clyde property for some time , it is now time to retire and I would just like to thank the whole team for their support over the last 20 years . I would have no problem reco... See more

Rated 5 out of 5 stars

Millie Gibbons at Clyde was absolutely fantastic! The process of purchasing our home was so fast & she was so responsive & quick with any queries or questions. I couldn’t recommend them more!

Rated 5 out of 5 stars

Very swift to view the property. Extremely proactive in follow up. Once engaged, the photos and survey were speedily done and the house quickly on the market. Communications have been good. A thorough... See more

Rated 5 out of 5 stars

Everyone we spoke to was so kind and friendly and helpful. We had a tricky situation managing the sale of an empty property from many miles away after the death of a family member. The staff were ju... See more

Rated 5 out of 5 stars

After an increasingly exhaustive search for a home for myself and my children in Clarkston I was beginning to give up. After another knock back Marie in the Clarkston branch let me know about a home... See more

Rated 5 out of 5 stars

First class service from start to finish; the team couldn’t have been more helpful in both the buying and selling processes. Excellent communication and super friendly along the way; bravo 🙌

Rated 1 out of 5 stars

TENANTS BEWARE!! Please my fellow tenants, please take into serious consideration the tenancy of a property with an Estate Agent like this. Firstly, their sole prerogative i... See more

Company replied

Rated 5 out of 5 stars

10/10 for the Bearsden office We recently sold our property and could not recommend them highly enough. A big shout out to Vicky who was absolutely brilliant and nothing was a problem Thank you.

Rated 1 out of 5 stars

Had a terrible experience with this branch. On Friday 26th December, I called asking for a home report for a property in Anson Avenue, Falkirk. Mr Graham picked up the call. He sent me the home report... See more

Company replied

Rated 5 out of 5 stars

As a buyer I didn't have a while lot of interaction. And that's a good thing because things were very efficient. The few times I popped into the branch or made enquiries things were actioned right awa... See more


Company details

  1. Real Estate Agency

Written by the company

Clyde Property is the leading independent estate agent Scotland, offering quality property for sale and rent throughout Scotland.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

275 reviews

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Replied to 40% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Until Next Time

Very good efficient and professional service with good communication. Second time in a year my family have appointed Clyde and would do so again hesitation. Very happy that no matter who I spoke to all the staff were up to date with progress-reassuring!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Positive outcome

We had the best experience with Clyde property as they kept us up to date with everything going on, Anne was amazing and would definitely recommend to anyone selling in they future.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Buyers and Sellers - Avoid

Based on my recent experiences as a prospective buyer, I would strongly advise both buyers and especially sellers to avoid using Clyde Properties.
I attempted to arrange viewings with them on two separate occasions, and both interactions were consistently disappointing. Despite advertising “appointment only” viewings, they offered only open viewings. At the first property, it was clear that many attendees believed they had private appointments. The agent on site took no interest in the viewing, offered no information about the property, and repeatedly responded with “refer to the home report” to even basic questions. They appeared unfamiliar with the property and disengaged throughout.
A second attempt to view another property was just as frustrating. Although the listing went live early in the week, the only viewings offered were during working hours on Friday and Monday. Despite requesting an alternative time well before the closing date, they made no effort to arrange one.
Having sold a home through a different agency, the contrast in service quality was stark. Clyde Properties showed little willingness to work with buyers, and based on many other reviews I have since read, this seems to be a common complaint. For sellers, this lack of engagement is particularly concerning; an agency uninterested in supporting buyers will inevitably impact interest and offers.
With so many other agencies offering far better service, I would strongly recommend looking elsewhere. Personally, I will avoid properties listed with Clyde in the future, and it appears many others feel the same.

24 March 2026
Unprompted review
Clyde Property logo

Reply from Clyde Property

Thank you for taking the time to share your experience.

I’m very sorry to read this, particularly your comments around the viewing arrangements and the level of engagement during your visits.
This is not the standard of service we aim to provide. We understand how important clear communication, flexibility and knowledgeable guidance are for buyers, and your feedback has been noted and will be reviewed with the team.

I would welcome the opportunity to discuss this further and better understand your experience.

Please feel free to contact me directly on 01786 471777 or at derek.hughes@clydeproperty.co.uk.

Derek Hughes
Agency Director

Rated 5 out of 5 stars

The team at Clyde Property at Byres…

The team at Clyde Property at Byres Road were fantastic. The team were extremely warm, yet professional and provided an excellent experience overall. As years of previous experience as a manger in customer service, I wanted to make a special mention for Rachel's customer service which was exceptional. I would highly recommend using this office/team.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Clyde Property is an incredibly…

Clyde Property is an incredibly professional and well-organized letting agency, and I cannot recommend their services highly enough. Throughout my tenancy, my property manager, Nathan Loya, provided exceptional service that was both timely and meticulous.

Whenever I submitted a maintenance request, Nathan was always quick to respond, efficiently coordinating with contractors to confirm repair dates and ensure every detail was handled smoothly. Beyond his promptness, he consistently went the extra mile by patiently reminding me of important property care and maintenance tips. This proactive guidance was instrumental in my successful check-out, where I received my full deposit back without any issues.

Nathan also supported me during the final stages of my tenancy by liaising with the energy company to provide the necessary tenancy termination documentation, which made closing my account a seamless process.

If I ever need to rent or buy property in Glasgow again, I will not hesitate to contact Clyde Property, and I will specifically request Nathan Loya to handle my affairs. He is a true asset to the company, and his dedication to his clients is truly commendable.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing staff and the right marketing.

Everyone we spoke to was so kind and friendly and helpful. We had a tricky situation managing the sale of an empty property from many miles away after the death of a family member. The staff were just so helpful and made everything so easy and ensured a quick sale.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

The office in Stirling dealt with our…

The office in Stirling dealt with our house sale. During our first conversation with their agent everything to do with the sale (advertising, sale, survey and photo costs) was fully explained.
All staff were professional and very friendly. Communication was great...they kept us fully informed of progress, all our queries were answered and more importantly when they said something was going to happen it did.
Great service.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

A good outcome in the end.

Our sale had many challenges and delays (not the fault of Clyde). Having only moved 3 times in 53 years we are not experienced in house sales. Throughout the protracted process Clyde property in Stirling gave us the benefit of their experience with good advice and a calming presence. I don’t think there are many people who don’t find buying and selling stress free. The end result was a selling price we were happy with. I happily recommend their professional service although I do hope never to buy or sell again.

19 February 2026
Unprompted review
Rated 1 out of 5 stars

Poor service from start to finish - Busby Clarkston

I approached Clyde Property in Clarkston after responding to a house for sale in Coatbridge. I viewed the property, around 24 hours before the closing date was drawn. I made a competitive offer (over market value and asking price) when I arrived to view the property, the estate agent was extremely impersonal and didn’t even introduce himself, or tell me anything about the property. Twice I called the branch in Clarkston, to be met with poor customer service. The agent who answered the phone was dismissive, patronising and condescending and cut me off several times mid sentence. I was told the property was going to a closing date, and the agent had stated it’s still in the negotiation stage (which shouldn’t be the case with closed bids) there isn’t room for negotiations. The staff at Clyde Property, all seemed to be cut from the same cloth, impersonal, rude and unprofessional. And certainly lived up to the attitude and snooty stereotype of the “South Side”of Glasgow.

It took me to prompt about three calls to get access to the home report for the address. If it was my own property, I would be extremely unhappy that prospective buyers were being dismissed and not engaged with and having to fight tooth and nail for basic answers to a property they hoped to purchase.

You would have honestly thought, this was the first property these guys had ever sold. Abysmal service. I wouldn’t recommend or engage with them again, if I see them selling a property I like in future, I would probably just avoid it for an easy life.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from Clyde Shawlands

This is the second time we have worked with Clyde Property in both the purchase of our new home, and sale of our current home. We cannot rate them highly enough. The professionalism, care and expertise of the staff is outstanding. At every step of the process, we were treated with respect and kept up to date on every aspect of what is, frankly, a very stressful and complex process. Singling out Jenny and Jeff at the Shawlands branch for being honest without elitist, warm without being patronising. Costs were reasonable, which in the current climate is essential, and the price point accurate which meant expectations were kept realistic. Everyone there works so hard to secure the best outcome for the client. Definitely an A class service! Laura

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have been a client of Clyde property for some time , it is now time to retire and I would just like to thank the whole team for their support over the last 20 years .
I would have no problem recommending Clyde property to anyone starting on the property letting journey.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Millie was a fantastic estate agent

Millie was a fantastic estate agent, professional, responsive, and easy to deal with throughout. She kept us well informed and made the whole process smooth and stress-free. We’d happily recommend her to anyone

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Clyde

We had a really positive experience with this estate agency when buying our home. Eve in particular was absolutely brilliant – so helpful, efficient and always quick to respond to any questions we had. She made the whole process feel much less stressful and kept everything moving smoothly.
All of the staff we dealt with were professional, friendly and supportive throughout, which made a big difference. We felt well looked after from start to finish and wouldn’t hesitate to recommend them to anyone looking to buy or sell a property. A great team all round!

12 September 2025
Unprompted review
Rated 5 out of 5 stars

The staff at Clyde Shawlands were all…

The staff at Clyde Shawlands were all absolutely wonderful. In particular Jenny provided outstanding service, was a pleasure to deal with and delivered every single promise she made m, she even went the extra mile. We could not have asked for better service. Thanx so very much Jenny for helping us get our beautiful new home, you truly are a credit to Clyde. I 100% would and have recommended Clyde to family and friends. Thanx Louise

15 January 2026
Unprompted review

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