The people and the product are excellent. As white fox seems to be my 2 granddaughters brand that they prefer above all others. I feel the web page could be friendlier. When I go into the web site the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can’t make sense of their sizing!! Every single item I buy for me or my daughter the sizing is always wrong. Returned a XXS tshirt as it was too big and re-ordered 3XS - which came ever bigger than... See more
I don’t rate White Fox anymore. I bought the lemon and pink hoodies and they have both turned into a bobbly mess and the colour has gone weird after just a couple of washes. Never had this with the pr... See more
Company replied
I made an order and had a faulty item. Annelise was the representative that helped me and she was amazing! A appreciate that I felt like she genuinely wanted to help me. She was also very nice. It was... See more
Company replied
Company details
About White Fox Boutique
Information provided by various external sources
W H I T E F O X
White Fox Boutique is an Australian label loved by celebrities that offers the latest trends at affordable prices. All styles are designed inhouse to make you stand out. Worldwide express shipping available.
Contact info
45-49 Dunning Avenue (no public access), 2018, Rosebery, Australia
- info@whitefoxboutique.com
- www.whitefoxboutique.com
3.2
Average
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Frustrating and misleading
My daughter purchased several items from this company, and two arrived defective. We contacted customer service multiple times but never received a meaningful response. Instead, their AI system appears to filter inquiries, making it very difficult to reach a human representative.
Their return policy is also misleading. It suggests a prepaid return label is provided, but in reality, the reimbursement is limited, leaving customers to pay part of the return shipping costs.
To make matters worse, the sizing chart is inaccurate. Based on our experience, the products, customer service, and return process did not meet reasonable expectations.
I would not recommend purchasing from this company. If you receive a defective item or need to make a return, be prepared for a frustrating and potentially costly experience.
Additionally they now have offered me in GOODWILL $20.00 refund for a $300 outfit that was defective as they do not supply return labels for Canada,
I have never come across more of a fraud and unworthy company. So pathetic and sad!!!!!
21 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you for taking the time to share your feedback Adina.
We're sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when there are concerns with your order and the outcome isn't what you had hoped for.
We appreciate your feedback and we'll ensure it is passed on to the relevant teams for review.
Thank you again for sharing your experience.
Kindest,
White Fox
Great customer service
The customer service has always been so helpful. I recently had an order returned to whitefox from the shipping provider due to an error in the address, despite it being an error on my side Lili was quick to get it sorted and get my order sent back out to me. Great communication and service.
1 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Darcey!
We're so happy to hear Lili was able to help get everything sorted for you quickly.
We'll be sure to pass your lovely feedback on to her!
Thank you for your kind words and continued support—we hope you love your order! xx
Kindest,
White Fox
Reply from White Fox Boutique
Thank you so much for your lovely review Erin!
We're so happy to hear Lili was able to provide such lovely and helpful support.
We'll be sure to pass your kind words on to her!
We really appreciate your support!
Kindest,
White Fox
Really good customer service
Really good customer service. Quick to respond and find a solution.
24 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Annie!
We're so glad to hear you had a great experience with our Customer Care team.
Providing quick responses and helpful solutions is what we strive for!
We really appreciate your support and hope to see you shopping with us again soon.
Kindest,
White Fox
The staff are fantastic as I had the…
The staff are fantastic as I had the wrong address set for my delivery they fixed it right up and my order was with me in days!
Thank you whit Fox!
30 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Candice!
We're so glad our team was able to help fix the delivery address issue and get your order to you quickly.
We know how important it is to make sure your order arrives smoothly, and we're so happy we could assist.
Thank you for your support, and we hope you love your new pieces!
Kindest,
White Fox
User friendly website,quality clothing…
User friendly website,quality clothing with great prices
25 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Diane!
We're so happy to hear this and we truly appreciate your support and hope you continue to love your White Fox finds! xx
Kindest,
White Fox
Lost Parcel and Poor Customer Service Experience with White Fox UK
☆☆☆☆☆ (1 Star)
I am extremely disappointed with my experience with White Fox UK.
I placed my order on 22 June, but the tracking never progressed beyond “shipping label created.” Royal Mail confirmed they had never received the parcel, yet I had to chase customer services multiple times before receiving a response.
After waiting several days, I was simply told to wait another 48 hours while they “investigated.” It was only after further chasing that White Fox finally admitted the parcel had been lost.
The most frustrating part was the lack of communication. I was left wondering where my order was, with no proactive updates and having to do all the chasing myself. Good customer service isn’t just about resolving problems—it’s about keeping customers informed when things go wrong.
Although White Fox has now offered to send a replacement, I was also told that if a replacement wasn’t available, my options would be store credit. As a consumer, I found this concerning, as I expected to be offered a refund if White Fox was unable to supply the goods I had paid for. Offering only store credit in those circumstances appears inconsistent with my statutory consumer rights.
Overall, this has been an unnecessarily stressful and time-consuming experience that could have been avoided with better communication and more appropriate customer service. Unfortunately, based on this experience, I would think twice before ordering from White Fox again.
3 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you for sharing your feedback Chantelle.
We're sorry to hear about the frustration caused by the delay with your order and understand how disappointing it must have been to experience issues with the delivery process.
We can see that our Customer Service team has been in contact with you and has worked to resolve this matter by arranging a suitable resolution for your order. We apologise for the inconvenience caused and appreciate your patience while our team investigated this with the courier.
Thank you for taking the time to share your experience and feedback with us.
Kindest,
White Fox
Happy with white fox customer service
Happy with white fox customer service! My daughters belt buckle came broken and they were apologetic and went out of their way to sort it and ended up sending a partial refund to pay for repairs as we needed the jeans that weekend!
3 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Erin!
We're so happy to hear our Customer Service team was able to assist and find a solution that worked for you, especially with your daughter needing the jeans for the weekend.
We really appreciate your understanding and support, and we're glad we could help make the process as smooth as possible. xx
Kindest,
White Fox
The customer service person I contacted…
The customer service person I contacted was very and kind very helpful
3 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Anita!
We're so glad to hear you had such a positive experience with our Customer Service team.
Providing kind and helpful support is something we truly value, and we really appreciate your feedback.
Kindest,
White Fox
Lili is brilliant!
I am so impressed with the customer service that I have received from White Fox in the past week. I mistakenly ordered my best friend’s birthday present to the incorrect (and luckily an invalid) address, and in the past week I have been in touch with Lili, and she could not have been more helpful or friendly. The error was entirely my own fault, and yet Lili went above and beyond to contact the warehouse directly to ensure my parcel had been returned back to them (as Royal Mail could not provide written confirmation that this had been returned to sender, and the Royal Mail app did not provide me with the information I needed), and I have just received a notification that the parcel is on the way safely to the correct address. Thank you so much Lili, I am so grateful to you! My best friend will absolutely love this hoodie. She is a previous (and no doubt future) customer of White Fox and I will absolutely be joining her. Thank you again Lili, your team are very lucky to have you.
2 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for taking the time to leave such a thoughtful review Isabelle!
We're so happy to hear that Lili was able to assist you and help get everything sorted. She'll be so thrilled to hear your kind words and know she made a difference.
We're delighted your parcel is now on its way to the correct address, and we hope your best friend loves her birthday gift!
Thank you for your patience and understanding throughout the process.
Kindest,
White Fox
TERRIBLE SERVICE!!!
TERRIBLE SERVICE!!!! The company size guide is totally off cause why is the size S that I ordered fit like a size XL. Products also arrived damaged and then customer service tells me its my responsibility to spend over $100 on a return label when they sent out DAMAGED products something completely out of my control. Absolutely disgusting money grab company.
1 July 2026
Unprompted review
Reply from White Fox Boutique
hank you for sharing your feedback Samantha.
We're sorry to hear about your experience and understand how disappointing it must have been to receive items that didn't meet your expectations.
We take concerns regarding sizing and product quality seriously, and our Customer Service team is always happy to assist with any issues relating to damaged items. Return options and resolutions can vary depending on the circumstances and the location of the customer, and our team works to provide support in line with our policies.
We appreciate you sharing your feedback regarding our sizing information and returns process, and we'll ensure this is passed on to the relevant teams for review.
Kindest,
White Fox
Great Customer Service
I had a slight issue with my order, contacted the customer service team and received an answer straight away. I spoke to Deri and she was so helpful and solved the issue immediately
2 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for taking the time to leave us a review Lily!
We're so pleased to hear that Deri was able to assist you quickly and resolve the issue with your order. We'll be sure to pass your kind words on to her—they'll absolutely make her day!
We truly appreciate your support xx
Kindest,
White Fox
What’s happened to White Fox quality?!
What’s happened to White Fox?! I just ordered two jumpers and one pair of tracksuit pants (I absolutely love my previous White Fox jumpers) but the product that has arrived is completely different! The fabric feels synthetic and cheap, not even close to the quality it has been before! This is the temu version of White Fox and unfortunately I won’t be going back for more again….byyyeeeee
1 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you for sharing your feedback.
We're sorry to hear that your recent order didn't meet your expectations, especially as a returning customer who has loved your previous White Fox pieces.
We appreciate you taking the time to share your thoughts and will pass your feedback on to our team. We hope to have the opportunity to provide you with a better experience in the future.
Kindest,
White Fox
Martyna provided excellent customer support
Martyna provided outstanding customer service - I am very grateful for her help! She quickly picked up my request regarding a faulty dress and arranged for a replacement to be sent before my holiday. She was incredibly helpful, responsive and kept me informed throughout the process. Thank you! :)
1 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Chloe!
We're so happy to hear that Martyna was able to assist you and ensure your replacement dress was organised in time for your holiday.
We'll be sure to pass your lovely feedback on to her.
Thank you again for your kind words and support—we hope you have an amazing holiday and love your new dress!
Kindest,
White Fox
My teenage daughter ordered some items…
My teenage daughter ordered some items which did not fit and Lilli was really helpful in getting these resolved for us. Her communication was prompt, helpful and cheerful. Lilli's efforts meant that my daughter was able to return the items with ease and be in receipt of store credit which was the desired outcome. Thank you Lilli!
2 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for taking the time to leave such a lovely review Nicollette!
We're so pleased to hear that Lilli was able to make the returns process easy for you and your daughter. It's wonderful to know her prompt and helpful communication made for such a positive experience.
We'll be sure to pass your kind words on to Lilli!
Thank you again for your support.
Kindest,
White Fox
great customer service and…
great customer service and communication even when i wanted a return x
29 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Iman!
We're so happy to hear you had a great experience with our customer service team and that our communication made the return process as smooth as possible.
Kindest,
White Fox
Great customer service!
Great customer service!! Bought a lovely pair of boots that unfortunately broke, WhiteFox replaced the pair in a timely matter for free so I could still enjoy them :)
2 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Tayla!
We're so glad we could get your boots replaced quickly and have you back to enjoying them.
We really appreciate your patience and support, and we hope you love wearing your new pair! xx
Kindest,
White Fox
Mia from customer service resolved my…
Mia from customer service resolved my issue so quickly and easily, made me want to keep on shopping at white fox despite the issue
2 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Gracie!
We're so happy to hear Mia was able to resolve your issue quickly and make your experience a positive one.
We'll be sure to pass your kind words on to her!
We truly appreciate your continued support and can't wait to have you shopping with us again soon. xx
Kindest,
White Fox
Very understanding and patient help me…
Very understanding and patient help me through everything and walked through solutions thank you martyna
1 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Alicia!
We're so happy to hear Martyna was able to provide such understanding and patient support while helping you find a solution.
We'll be sure to pass your kind words on to her!
We truly appreciate your support!
Kindest,
White Fox
Lilli was very helpful when I had… expressed a concern with my parcel
Lilli was very helpful when I had emailed with a concerns and replied in a timely manner. They were able to provide me with an apology and an appropriate response to my concern. Thank you so much for your help 🩷
30 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Lucie!
We're so glad to hear Lilli was able to assist with your concern and provide a helpful and timely response.
We'll be sure to pass your kind words on to her!
We really appreciate your support and hope to see you shopping with White Fox again soon.
Kindest,
White Fox
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