The people and the product are excellent. As white fox seems to be my 2 granddaughters brand that they prefer above all others. I feel the web page could be friendlier. When I go into the web site the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can’t make sense of their sizing!! Every single item I buy for me or my daughter the sizing is always wrong. Returned a XXS tshirt as it was too big and re-ordered 3XS - which came ever bigger than... See more
I don’t rate White Fox anymore. I bought the lemon and pink hoodies and they have both turned into a bobbly mess and the colour has gone weird after just a couple of washes. Never had this with the pr... See more
Company replied
I made an order and had a faulty item. Annelise was the representative that helped me and she was amazing! A appreciate that I felt like she genuinely wanted to help me. She was also very nice. It was... See more
Company replied
Company details
About White Fox Boutique
Information provided by various external sources
W H I T E F O X
White Fox Boutique is an Australian label loved by celebrities that offers the latest trends at affordable prices. All styles are designed inhouse to make you stand out. Worldwide express shipping available.
Contact info
45-49 Dunning Avenue (no public access), 2018, Rosebery, Australia
- info@whitefoxboutique.com
- www.whitefoxboutique.com
3.2
Average
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service / Deri
Deri was so helpful in resolving an issue for me. Very quick response to my query and great solution provided.
10 July 2026
Unprompted review
All good
Goods arrived on time. Loved the items. We had to return something for an exchange and the process was easy.
18 June 2026
Unprompted review
excellent customer service
Lili provided excellent customer service. She was kind, responsive, and took the time to investigate my issue thoroughly. I’m really grateful for her help in getting everything resolved. Thank you, Lili! 💗
9 July 2026
Unprompted review
Customer Service
After an issue with a recent purchase, Elise was swift with her response and rectified the issue in no time! Love all my Whitefox clothes!
9 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Louise!
We're so happy to hear Elise was able to resolve your issue so quickly and provide such great service.
We'll be sure to pass your kind words on to her!
We truly appreciate your support and are so glad you're loving your White Fox pieces.
Kindest,
White Fox
Poppy was quick and amazing at helping…
Poppy was quick and amazing at helping me with my shipping address issue!
9 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Amelia!
We're so happy to hear Poppy was able to assist you quickly with updating your shipping address.
We'll be sure to pass your kind words on to her!
We truly appreciate your support and hope you love your White Fox pieces.
Kindest,
White Fox
Awful returns process and customer service
Nearly 2 weeks and still no one has even reviewed my return application. It hasn’t even been looked at yet, and I’ve been told once it has been approved it can take 3-5 days for a refund.
I have emailed but I just get an AI chatbot emailing back and you can’t actually speak to a human. Also, why on earth should a return need “approving” I don’t know of any other sites that have to “approve” me sending back a pair of leggings and hour after I’ve received them! The whole reason I’m returning them is also because they had a hole on the side of them.
Awful customer service and awful quality. You’d be better paying a quarter of the price and getting better customer service from SHEIN.
9 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you for sharing your feedback Aine!
We're sorry to hear about your experience and understand how frustrating it must be to be waiting for an update on your return.
We have flagged your enquiry with our Customer Service team, and they will be in touch as soon as possible to assist you further and provide an update on your return.
We appreciate your patience while our team looks into this for you and apologise for any inconvenience caused.
Kindest,
White Fox
my dress got damaged my first time…
My dress got damaged my first time wearing it and white fox were so helpful! i spoke to Olesya about this issue and immediately got a replacement dress sent to me. Amazing service thank you!
9 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Amelie!
We're so happy to hear Olesya was able to assist you and get a replacement organised so quickly.
We'll be sure to pass your kind words on to her!
We truly appreciate your support and hope you love your new dress.
Kindest,
White Fox
They answered fast and clearly and all…
They answered fast and clearly and all of my questions
8 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Hekla!
We're so glad to hear our Customer Service team was able to answer all of your questions quickly and clearly.
Kindest,
White Fox
extremely helpful customer service who…
extremely helpful customer service who assisted me quickly in the way i needed
3 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Lijana!
We're so happy to hear our Customer Service team was able to assist you quickly and provide the support you needed.
We truly appreciate your kind words and support, and we hope to see you shopping with White Fox again soon!
Kindest,
White Fox
Poor sizing and returns policy
I am extremely disappointed with my experience. I returned an item because it was unwearable due to inconsistent sizing, the exact same top in the same size but a different colour fits perfectly, yet this one was too small.
My return was rejected because they claimed the item had a scent and that the internal label had been removed, as I initially intended to keep it. However, the external tag was still attached, showing that the item had not been worn.
To make matters worse, they expect me to pay to have the rejected item sent back to me. Customer service has been unhelpful, has failed to provide a fair resolution, and has repeatedly refused to address my concerns.
Overall, this has been a frustrating experience with poor customer service and inconsistent handling of returns. I would not recommend purchasing from this company based on how they have dealt with this issue.
9 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you for sharing your feedback.
We're sorry to hear you were disappointed with the outcome of your return and understand how frustrating this experience has been.
All returned items are carefully assessed by our Returns Team against our returns requirements, including the condition of the item and whether it meets our eligibility criteria. Unfortunately, items that do not meet these requirements cannot be accepted as a return.
We understand this may not have been the resolution you were hoping for, however our team has reviewed the return in line with our policy and provided the available options.
Kindest,
White Fox
Olesya's customer service
Olesya provided excellent customer service throughout the entire process. She was friendly, responsive, and kept me updated every step of the way. I really appreciate her professionalism and the care she took in resolving my issue.
9 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Angeline!
We're so happy to hear Olesya provided such friendly, professional, and attentive service throughout your experience.
We'll be sure to pass your kind words on to her!
We truly appreciate your support and hope to see you shopping with White Fox again soon.
Kindest,
White Fox
I made an order and had a faulty item
I made an order and had a faulty item. Annelise was the representative that helped me and she was amazing! A appreciate that I felt like she genuinely wanted to help me. She was also very nice. It was refreshing to receive such good customer service. Honestly makes me like the brand and continue shopping from here. Thank you 🫶🏻
8 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your amazing review!
We're so happy to hear Annelise was able to assist you with your faulty item and provide such caring and helpful service.
We'll be sure to pass your lovely feedback on to her – she'll be so pleased to hear it!
Your kind words and continued support mean so much to us!
Kindest,
White Fox
Missing top assurance
I unexpectedly did not receive one of the tops I ordered. I reached out and was surprised with how they managed it. I fully expected nothing. However I got attended in the best way possible, with almost instant responses.
8 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Gia!
We're so happy to hear our Customer Service team was able to assist you quickly and provide a positive resolution for your missing item.
We truly appreciate your kind words and support, and we hope to see you shopping with White Fox again soon!
Kindest,
White Fox
Annelise is great
Annelise is great! Very helpful and sent a replacement after I didn’t receive my package.
8 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Em!
We're so happy to hear Anneliese was able to help and arrange a replacement after your package didn't arrive.
We'll be sure to pass your kind words on to her!
We truly appreciate your support and hope to see you shopping with White Fox again soon.
Kindest,
White Fox
Disgusting customer service I'll never…
Disgusting customer service I'll never shop there again.
I bought a faulty dress, sent it back as soon as I got the return label.
The dress has been back in their possession for 2 weeks, I've emailed , messaged via tiktok and the website chat, all with no response.
They have their dress, my money and have gone ghost on me.
The communication was great up until they received their dress back, now I'm just out of pocket $130 and they clearly couldn't care less while actively posting tiktoks and ignoring every message and comment I've sent
25 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you for sharing your feedback Candace.
We're sorry to hear about your frustration and understand how disappointing it can be when you're waiting for an update regarding your return.
We appreciate your patience while our team looks into this matter and apologise for any inconvenience caused.
Kindest,
White Fox
GREAT COSTUMER SERVICE
I had an issue with my purchase, so I sent an email expecting that it would take a long time to receive a response. I was pleasantly surprised that they replied quickly, provided me with all the information I needed, and I received my items right on time. Great customer service!
28 June 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Candy!
We're so happy to hear our Customer Care team was able to respond quickly, provide all the information you needed, and help ensure your items arrived on time.
We truly appreciate your kind words and support, and we hope to see you shopping with White Fox again soon!
Kindest,
White Fox
Help and solution
My grand daughter wanted a White Fox jumper.
We looked it up and I bought 2 thanks to a great deal.
I mis spelled my own email address,and the could not find my order, although paid it on PayPal.
Very concerned I had been scammed, I emailed White Fox, and after 24 hours I was reassured by Poppy, she saw my mistake and corrected it.
The jumpers has arrived.
My Bonnie is over the moon, and so am I.
Complete opposite to a scam.
Please thank you Poppy, and to your bosses, you are a treasure💕
5 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your beautiful review Annica!
We're so happy to hear Poppy was able to identify the issue and put your mind at ease.
We'll be sure to pass your lovely words on to her – she'll be thrilled to hear them!
We're even happier that Bonnie loves her new jumpers.
Thank you so much for your kind support!
Kindest,
White Fox
I made an error on my booking and when…
I made an error on my booking and when I contacted White Fox they were really helpful and quick to respond.
8 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Robert!
We're so glad to hear our Customer Service team was able to assist with this and provide a quick and helpful response.
We really appreciate your kind words and support!
Kindest,
White Fox
Alexis was super helpful and helped out…
Alexis was super helpful and helped out in confirming my order!
7 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Julia!
We're so happy to hear Alexis was able to help confirm your order and provide such helpful support.
We'll be sure to pass your kind words on to her!
We truly appreciate your support and hope to see you shopping with White Fox again soon.
Kindest,
White Fox
Customer service was prompt and were able to resolve my mistake. Thanks so much!
Customer service was great. Thanks so much for the help Mia - much appreciated.
8 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Kevin!
We're so happy to hear Mia was able to provide you with great customer service and assist with your enquiry.
We truly appreciate your support!
Kindest,
White Fox
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