White Fox Boutique Reviews 

Olesya has excellent customer service. Quick to respond and really appreciated her kindness and understanding to resolve my query. She is an asset to the team.
Thank you :)

I ordered a £20 vest top, delivery was £4.
It arrived and was awful material. When I finally managed to find how to return the item (they make it very difficult) They deducted a fee of £6 to send it back.
So with the delivery cost and return cost it was £10 they made from me for a poor quality item that was returned.
Absolute scam!

Poppy was helpful in changing my postal address promptly to avoid disappointment. Thanks again for your fab customer service

Really great customer service from white fox!

I love the immediate responses and its been really helpful with there information. The emails tell me what to do which helps a lot!

White fox were easy to contact when I had a question about my shipment, their clothes are top quality! Every-time I am impressed by the quality of the clothing and how quick it comes🩷

So disappointing. I bought a top with beading round the neckline. Tried it on once, decided to keep so removed the tag, put it on a second time and sat still on a stool for 10 mins (possibly even less), stood up and 2 rows of beads all fell off. They are refusing a refund as the tag is not attached, even though it’s clearly faulty. It’s within the consumer rights act to refund but they are refusing.

The absolute worse customer service EVER. The whole time you will be talking to AI. This company do NOT care about their customers or helping them if there is an issue. if there is a problem with your order just be prepared to take a loss!! AVOID AT ALL COSTS!!!!

A small fault happen with a product & the team was soo amazing from start to finished and resolved my problem very quickly there customer service was top notch & very kind love this company! 🤍

I had a problem when I send back an order. It did reached the Uk but it came back to France saying " unreclaimed " while I payed 25€ just to send it there. I sent multiples mails and still my problem isn't solved. I find it very unprofessionnal since they respond only once and just said it's a problem to see with laposte while the brand might have send it back themselves since it's written " unreclaimed" so may I ask again a return tickets since I did all that was possible. Thank you.

I received my order on 30 June and immediately contacted White Fox because the hoodie from my matching tracksuit set was missing. Since then, I have emailed on 30 June, 4 July, 13 July, 16 July, and multiple times after that, as well as contacted them through social media. It has now been over a month, and I have not received a single response.

I purchased a matching tracksuit set, and only the pants arrived. I would never have bought the pants on their own, yet White Fox has taken my money and failed to supply the hoodie or even acknowledge my emails.

The complete lack of communication is disrespectful and unacceptable. If something goes wrong with your order, don't expect any customer service or support. Based on my experience, I will never shop with White Fox again and would not recommend them to anyone.

Worst customer service I’ve ever experienced. I bought a £100 tracksuit that became unwearable after just 9 hours of normal wear. They sent a replacement, and the exact same fault happened again. Instead of taking responsibility, they blamed me for “how I wore it”- I was sitting at a desk.

The quality is appalling, the returns process is disgraceful, and customer service is rude and dismissive. Avoid this company.

The team reviewed my issue and responded promptly. Lili was a standout great help, super friendly, professional and assertive. Couldn’t have asked for a better response!

Great customer service! My return was processed quickly and the support team was very helpful and responsive throughout the process.

I accidentally put the wrong address on an overnight shipping order & emailed them immediately - they were able to make the change & get me my order the next day!!

Lili was very helpful assisting me with my returns

Purchased two hoodies from white fox, wore one ONE day only, put it into the washing machine following the instructions to a tee, I put it in the dryer after and it came out with a bunch of circle oil looking mark, NOTHING else was stained, I emailed them, they told me to use DISH LIQUID which further stuffed it, they have refused to take any accountability, claiming I did something and would not even review the issue, theres nothing else damaged, I googled and found this to be a common issue with white fox and they have useless customer service.

I ordered a dress and accessories for a friends wedding, sent the whole order back as the quality was so cheap for the price.
They’ve now emailed me saying I didn’t send the accessories.. the whole order went back without even opening the accessories and how am I supposed to prove I sent it all back!? Now they’ve only refunded me half my order. Absolute scammers do not shop from here, save your time and money!!

Make sure you don’t buy for a special occasion because you will miss it, they don’t exchange or refund , they only give store credit and you have to WAIT till they are ready to give it to you and don’t expect to get it at the same price either!!
Think twice before you buy!! 👎