Popular clothing range for teens but sizing seems inconsistent and they do not offer size exchanges. They only offer store credit for returns (unless damaged) with a $10 return fee! For the expensive... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Super fast delivery time & Amazing after sale service. My dealings with Poppy were easy & prompt,she made my experience positive, absolutely fantastic service. And the quality of their products are a... See more
Company replied
I highly recommend White Fox Boutique! The quality of clothing is amazing and I always find what I’m looking for. I had to do some returns but missed the return window but sales assistant Lili was ver... See more
Company replied
Literally a lifesaver of a company. The halter neck tops that I bought are stunning. The tops fits perfectly, securely in place. And the quality is amazing too materials are soft and tops are seamless... See more
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Company details
About White Fox Boutique
Information provided by various external sources
W H I T E F O X
White Fox Boutique is an Australian label loved by celebrities that offers the latest trends at affordable prices. All styles are designed inhouse to make you stand out. Worldwide express shipping available.
Contact info
45-49 Dunning Avenue (no public access), 2018, Rosebery, Australia
- info@whitefoxboutique.com
- www.whitefoxboutique.com
3.3
Average
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst customer service I’ve ever…
Worst customer service I’ve ever experienced. I bought a £100 tracksuit that became unwearable after just 9 hours of normal wear. They sent a replacement, and the exact same fault happened again. Instead of taking responsibility, they blamed me for “how I wore it”- I was sitting at a desk.
The quality is appalling, the returns process is disgraceful, and customer service is rude and dismissive. Avoid this company.
23 July 2026
Unprompted review
The team reviewed my issue and…
The team reviewed my issue and responded promptly. Lili was a standout great help, super friendly, professional and assertive. Couldn’t have asked for a better response!
24 July 2026
Unprompted review
Reply from White Fox Boutique
Hi Destiny, thank you so much for taking the time to leave us such a kind review.
We're so pleased to hear that your issue was resolved promptly and that Lili made such a positive impression. We'll be sure to pass your kind words on to her—I'm sure she'll be thrilled to hear them.
We really appreciate your support and hope to have you shop with us again!
Kindest,
White Fox
BUYER BEWARE
BUYER BEWARE. This company is an absolute scam! I purchased a dress. It came and it was poor quality and tacky. I returned and was told I had to pay $10 to return that couldn’t be waived and would only receive a store credit. I was forced to find something else to buy with the credit once it finally arrived. Upon checkout, I selected the store credit as the payment method. It charged my card the full amount anyway. I immediately sent multiple emails, called, chatted, and when they finally replied, they told me they wouldn’t cancel the order and wouldn’t apply the credit and I’ll be forced to go through the same process again and buy more from this place. I do not want the merchandise. Stay away from this place.
24 July 2026
Unprompted review
Great customer service
Great customer service! My return was processed quickly and the support team was very helpful and responsive throughout the process.
23 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Jasmin!
We're so happy to hear your return was processed quickly and that our Customer Service team was able to provide such helpful and responsive support throughout the process.
We truly appreciate your kind words and support.
Kindest,
White Fox
Super Quick Address Change
I accidentally put the wrong address on an overnight shipping order & emailed them immediately - they were able to make the change & get me my order the next day!!
22 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Zoe!
We're so happy to hear our Customer Service team was able to quickly update your delivery address and ensure your order arrived the very next day.
We truly appreciate your kind words and support, and hope to see you shopping with White Fox again soon!
Kindest,
White Fox
Poppy was super helpful!
23 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Eleanor.
We're so happy to hear Poppy was able to help and provide you with such great support.
We'll be sure to pass your kind words on to her!
We truly appreciate your support.
Kindest,
White Fox
Lili was very helpful assisting me with…
Lili was very helpful assisting me with my returns
20 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Amelia!
We're so happy to hear Lili was able to assist you with your return and make the process a smooth one.
We'll be sure to pass your kind words on to her!
We truly appreciate your support.
Kindest,
White Fox
Purchased two hoodies from white fox
Purchased two hoodies from white fox, wore one ONE day only, put it into the washing machine following the instructions to a tee, I put it in the dryer after and it came out with a bunch of circle oil looking mark, NOTHING else was stained, I emailed them, they told me to use DISH LIQUID which further stuffed it, they have refused to take any accountability, claiming I did something and would not even review the issue, theres nothing else damaged, I googled and found this to be a common issue with white fox and they have useless customer service.
2 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you for taking the time to share your feedback Jaimee. We're sorry to hear you were disappointed with your experience.
Our Customer Service team reviewed the information and photos provided and advised based on the outcome of that assessment.
While we understand how frustrating it is when an item doesn't meet your expectations after washing, we're only able to offer remedies where an item is determined to have a manufacturing fault.
We appreciate you taking the time to share your experience, and your feedback has been passed on to the relevant team.
Kindest,
White Fox
Find somewhere else to shop!
I ordered a dress and accessories for a friends wedding, sent the whole order back as the quality was so cheap for the price.
They’ve now emailed me saying I didn’t send the accessories.. the whole order went back without even opening the accessories and how am I supposed to prove I sent it all back!? Now they’ve only refunded me half my order. Absolute scammers do not shop from here, save your time and money!!
22 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you for taking the time to share your feedback Kelly. We're sorry to hear you were disappointed with your experience.
All returns are carefully assessed by our Returns Team upon arrival and processed based on the items physically received. If there is any discrepancy, our team will investigate the return and advise the outcome accordingly.
We understand this wasn't the outcome you were hoping for and appreciate you sharing your experience. Your feedback has been passed on to the relevant team.
Kindest,
White Fox
Make sure you don’t buy for a special…
Make sure you don’t buy for a special occasion because you will miss it, they don’t exchange or refund , they only give store credit and you have to WAIT till they are ready to give it to you and don’t expect to get it at the same price either!!
Think twice before you buy!! 👎
7 July 2026
Unprompted review
Avoid if you value fair customer…
Avoid if you value fair customer service.
I ordered a co-ord from White Fox Boutique for my birthday and have been extremely disappointed with both the quality and the way my return has been handled.
When the order arrived, I took the dress out of the bag, immediately realised it was too small and didn’t even try it on. I put it straight back with all the original tags attached and returned it unworn.
White Fox had my return for 10 days before responding, only to claim there were marks on the dress and refuse to issue my full refund. They sent me a photo of what they claim is a mark, but it’s barely visible and certainly doesn’t prove that I caused it. The dress was never worn, so I completely dispute their decision. If there were any marks on the item, they could only have occurred during handling or while it was in their warehouse.
I’m now significantly out of pocket for an item I never even wore. It’s incredibly disappointing to spend money on an outfit for a special occasion and then be denied a full refund based on a claim I strongly dispute.
My advice to anyone ordering from White Fox is to take clear photos and videos of every item before returning it, as you may need evidence if your refund is challenged.
White Fox, if you see this, I am requesting my full refund. I will be escalating this matter further through the appropriate consumer channels if this is not resolved.
This has been a very disappointing experience, and unfortunately I won’t be shopping with White Fox again.
23 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you for taking the time to share your feedback Isabella. We're sorry to hear you were disappointed with your experience.
All returned items are carefully assessed by our Returns Team upon arrival against our Returns Policy. Where an item is found not to be in its original condition, we're unfortunately unable to process it as an eligible return.
We understand this wasn't the outcome you were hoping for and appreciate you sharing your concerns. Your feedback has been passed on to the relevant team for review.
Kindest,
White Fox
Great customer service.
Had the pleasure of Lili helping me with my issue regarding an order. She was really helpful and the issue was sorted really quickly. Great customer service!
22 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Jessica!
We're so happy to hear Lili was able to help resolve your order issue so quickly and provide such helpful support throughout the process.
We'll be sure to pass your lovely feedback on to her!
We truly appreciate your support and hope to see you shopping with White Fox again soon!
Kindest,
White Fox
Really quick with responses and very…
Really quick with responses and very catering!
15 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review!
We're so happy to hear you received such quick responses and found our Customer Service team so accommodating.
We truly appreciate your kind words and support.
Kindest,
White Fox
Ann was most helpful with my shipping…
Ann was most helpful with my shipping and tax mishap! It was completely my fault and she took care of the issue in a timely manner! I highly recommend purchasing from white fox merely because their customer service is excellent!
21 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Megha!
We're so happy to hear Ann was able to assist with your issue and get everything sorted for you so quickly.
We'll be sure to pass your lovely feedback on to her!
We truly appreciate your recommendation and support.
Kindest,
White Fox
amazing service and amazing delivery…
amazing service and amazing delivery and amazing quality
22 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your amazing review Jasmine!
We're thrilled to hear you loved our service, speedy delivery, and the quality of your order.
We truly appreciate your support.
Kindest,
White Fox
They helped me with an error I made in…
They helped me with an error I made in my order!!
23 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Abigail!
We're so happy to hear our Customer Service team was able to help fix the error with your order and get everything sorted for you.
We truly appreciate your support and hope to see you shopping with White Fox again soon!
Kindest,
White Fox
Ann was so great
Ann was so great, I had emailed about a missing package and they could have told me there was nothing they could do about it but they were kind enough resend those same items that I never received!
22 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your wonderful review Kaitlin!
We're so happy to hear Ann was able to assist with your missing parcel and get a replacement organised for you.
We'll be sure to pass your lovely feedback on to her!
We truly appreciate your support.
Kindest,
White Fox
Super helpful and responsive
Super helpful and responsive. Great customer service.
21 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Katy!
We're so happy to hear you found our Customer Service team helpful and responsive.
We truly appreciate your kind words and support.
Kindest,
White Fox
Tereza helping with address issue
tereza helped me out with my wrong address
22 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Ginger!
We're so happy to hear Tereza was able to help get your address sorted quickly.
We'll be sure to pass your kind words on to her!
We truly appreciate your support and hope to see you shopping with White Fox again soon!
Kindest,
White Fox
Super fast delivery time & Amazing…
Super fast delivery time & Amazing after sale service. My dealings with Poppy were easy & prompt,she made my experience positive, absolutely fantastic service. And the quality of their products are also excellent. Can't fault this company or their products. 5 stars!
22 July 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your amazing review Sophia!
We're so happy to hear you had such a great experience and it's wonderful to know Poppy made the process easy and provided such prompt support—we'll be sure to pass your lovely feedback on to her!
We're also thrilled you're loving the quality of our products.
We truly appreciate your support and hope to see you shopping with us again soon!
Kindest,
White Fox
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