We always get excellent service from Western Fuel, whether that's an oil delivery or our boiler services. Our engineer Matt is knowledgable, friendly and knows how to keep our boiler going! We have t... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Superb! After contacting several other suppliers they were the only ones that would actually give you a quote for a price per litre. All the others just expect you to give them your payment details wi... See more
Company replied
We were low on oil due to a mix up with our delivery. However Tim, and his team were fantastic in organising an urgent delivery, despite the testing times we are going through. Could not fa... See more
Company replied
Unbelievably quick service. Our tank had run out over the weekend and I rang first thing Monday morning and the oil arrived by midday! Everybody from the phone operator to the driver were super. And t... See more
Company replied
Company details
Written by the company
Western Fuel is the South West’s leading, independent heating oil and fuel supplier business based in Bridgwater, Somerset. With over 35 years of experience in the industry, providing a fuel delivery service that is second to none, we have acquired an excellent reputation as competitive and reliable fuel distributors for the region. Understanding the needs of our customers from different fields, we strive to exceed their expectations.
Contact info
197 Bristol Road, TA6 4BJ, Bridgwater, United Kingdom
- 01278 431451
- info@westernfuel.co.uk
- westernfuel.co.uk
4.7
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reliable fuel supplier
Reliable fuel supplier. When the prices spiked they offered to just do a half delivery, that is consideration for their customers.
Regular deliveries are a useful option so we dont have to keep monitoring it.
Thanks
1 July 2026
Unprompted review
Great service
We've been using Western Fuel for 5 years now and are very happy. I regularly do a price comparison when ordering and they are always the best price. The service is very reliable and the drivers always friendly and polite.
Happy to support a local business when they're this good, so a recommended from me.
13 July 2026
Unprompted review
Ordering and delivery of our oil went…
Ordering and delivery of our oil went very smoothly. Dan, who delivered the oil was very efficient and friendly.
3 July 2026
Unprompted review
Reply from Western Fuel
Good Afternoon,
Thank you for your kind review.
We are delighted that you were pleased with our driver. I have passed your lovely feedback onto the management team, who will pass it on to Dan. We hope to deliver to you again next time.
Have a great evening! - JW
Always excellent service
We always get excellent service from Western Fuel, whether that's an oil delivery or our boiler services. Our engineer Matt is knowledgable, friendly and knows how to keep our boiler going! We have total trust in Western Fuel and can't recommend them highly enough.
1 July 2026
Unprompted review
Reply from Western Fuel
Good Afternoon Maria,
Thank you for your lovely review. We are pleased you have been impressed with our deliveries and boiler services and delighted that you can put your trust in us. I have passed your kind words onto management so that the message can be passed onto Matt.
We look forward to next time we deliver/service your boiler.
Have a lovely weekend! - JW
Didn't ask to be on your mailchimp…
Didn't ask to be on your mailchimp mailing list.
26 June 2026
Unprompted review
Reply from Western Fuel
Thank you for your feedback.
We use Mailchimp to keep our customers informed about important updates, such as significant changes that may affect heating oil prices, service updates, and other relevant information. We aim to ensure our customers receive useful and timely communications.
Every email we send includes an unsubscribe button, allowing you to opt out instantly with a single click if you no longer wish to receive these updates.
If you would prefer, please contact us with your details and we will be happy to remove you from our mailing list on your behalf.
Thorough service. Everything left in working order and clean and tidy
Appointment for service easy and quick to book. Did not have to wait long. Engineer arrived on time. Thorough inspection. Everything left clean and tidy afterwards.
23 June 2026
Unprompted review
Reply from Western Fuel
Good Afternoon,
Thank you for your lovely review. We are pleased you found it easy to book your service and that you were impressed with our engineer's punctuality, thoroughness and tidiness. I have passed your kind words onto the Services team.
Have a great week! - JW
Amazingly awesome company-great price
Amazingly awesome company-very competitive prices-amazing customer service. Put in an order then suddenly realised how low the oil was and contacted them-they delivered the next day. Hugely impressed and will only buy oil from them. Their outstanding customer service means lots of loyal and well looked after customers.
23 June 2026
Unprompted review
Reply from Western Fuel
Good Afternoon,
Thank you very much for your kind review! We are pleased we were able to deliver to you promptly and delighted that you were impressed with our customer service. I have passed your lovely message onto the team. We look forward to delivering to you again in future!
Have a lovely week! - JW
Great job…
Very impressed with the boiler service today. The young man was efficient and obviously enjoyed his job despite the miserable weather. It was the first time I have used this company and I wouldn’t hesitate to recommend them to others.
4 June 2026
Unprompted review
Reply from Western Fuel
Good Afternoon Paula,
Thank you very much for your kind review. We are pleased you were impressed with your boiler service and with our engineer. I have passed your kind words onto the services team and management team. Thank you for your support. We hope to service your boiler again next time!
Have a lovely day! - JW
First class service
First class service, Efficient, prompt and quality boiler servicing. Highly recommended
12 May 2026
Unprompted review
Reply from Western Fuel
Good Afternoon,
Thank you for your kind review! We are delighted that your were impressed with your boiler service. Thank you for recommending us!
I have passed your lovely message onto the boiler team.
Have a lovely day! - JW
PROMT AND FRIENDLY
THIS IS A VERY GOOD FUEL COMPANY, THEY GAVE ME VERY FAST SERVICE IN MY EMERGENCY! WOULD RECOMMEND.
12 May 2026
Unprompted review
Reply from Western Fuel
Good Afternoon,
Thank you for your lovely review! We are delighted that you were impressed with our promptness and service. We are pleased we could help you with your emergency. Thank you for your support. We hope to deliver to you again!
Have a lovely day! - JW
Fantastic service in difficult times
I ran out of heating oil and my boiler broke on the day before Easter. Everyone at Western Fuel was absolutely amazing and bent over backwards to get me up and running again. I really can't recommend this company highly - everyone was so helpful and kind and everything got sorted in a day. Huge thanks.
2 April 2026
Unprompted review
Reply from Western Fuel
Good Afternoon,
Thank you kindly for your great review! We are pleased we were able to help you out and that you were impressed with our service. I have passed your kind words onto the team. Thank you for your support. We hope to deliver to you again in the future.
Have an excellent day! - JW
Fast and efficient service
I phoned for an emergency delivery on Thursday 9th April, and it was scheduled for delivery Saturday 11th April. To our delight it was delivered on Friday 10th April at 7:30 hrs. Our sincere thanks to the lady in the office who dealt with my order so efficiently.
We will definitely be continuing to order our fuel from Western Fuel.
9 April 2026
Unprompted review
Reply from Western Fuel
Good Afternoon,
Thank you very much for your kind feedback. We are delighted that you were impressed with our promptness and service. I have passed your kind words onto Louise, who you spoke to, and the rest of the team. We look forward to your next delivery.
Have a lovely day! - JW
The Best
I don’t even bother looking at other sites anymore as WF are always the most competitive and reliable !
31 March 2026
Unprompted review
Reply from Western Fuel
Good Morning,
Thank you for your lovely review! We pride ourselves on being reliable and aim to offer the best possible price to our customers. We are pleased you were impressed! We look forward to delivering to you again in the future.
Have a lovely day! - JW
Excellent experience all round
Efficient ordering service from Kim. I was impressed that I was given a fixed price for ppl whereas other companies are doing price on the day. Delivered by Tim who was polite and friendly. My first order and won't be my last. Excellent experience all round. Thank you.
1 April 2026
Unprompted review
Reply from Western Fuel
Good Afternoon,
Thank you for taking the time to leave us a review. We really appreciate you kind feedback and are pleased you were impressed with our service and transparency about the price. I have passed your kind words onto Kim, Tim and the rest of the team. Thank you for your support.
Have a very Happy Easter! - JW
Delivered to incorrect address, trespass, criminal damage, no apology.
My neighbour ordered 500l of heating oil to be delivered on the 19th of February. Western Fuel's delivery driver couldn't tell the difference between the numbers 1 and 2 despite both properties being clearly marked, he also lacked the ability to knock on a door to check whether he was delivering to the right place so delivered the oil to the wrong address.
Unbeknownst to me he had also forced the lock on my oil tank and snapped it in half rendering it useless.
I discovered this damage and delivery mistake on Friday then immediately informed my neighbour as to Western fuel's mistake and later received a call from Harry asking if they could have their oil back to which I politely agreed suggesting he arranged a date and time letting me know when they were coming. He didn't bother doing that and I was rudely awakened by one of their drivers banging on my door at 08:00hrs on Monday, then banging again, and again, then he opened my door and let himself in and started banging on my internal door. He was genuinely surprised when I opened the door and told him to F off.
Received a call from Tim who said their driver was 'just in the area' and could they retrieve their oil to which I politely agreed, again.
They had sent a specialist pickup truck with oil tank on the back so he obviously wasn't just in the area, he took all of the oil and scarpered without so much as an apology.
I'm left with a broken oil tank lock and lid which is going to cost me £100 to replace all because a driver couldn't tell the difference between a 1 and a 2.
I would 0 star this abysmal company if I could.
Shameful behaviour.
19 February 2026
Unprompted review
Reply from Western Fuel
Good Morning,
We’re very sorry to read about your experience and the concerns you’ve raised.
As you are not a direct customer to us, we unfortunately have very limited details for you, which makes it more difficult for us to fully investigate all aspects of the situation from our system records alone. That said, we take all feedback of this nature extremely seriously.
Regarding the initial delivery, the majority of our deliveries are carried out unattended, so it is not unusual for our drivers to complete a delivery without knocking beforehand. However, a delivery slip should always be left once the delivery has been completed.
From our call notes, it was agreed with Harry that we would attend on the Monday morning to collect the oil. I can only apologise that our driver arrived much earlier than you expected. You did however receive a notification that he was on the way through our automated system. As the vehicle was already travelling to another job, the collection was carried out while passing, which we appreciate may not have aligned with your expectations and for that we are sorry.
From our understanding of the phone conversation with you, you also advised that you were in the process of decommissioning the tank and therefore the oil was of no use to you and that there was no ongoing issue at that stage. However, we absolutely recognise that this does not diminish the frustration caused by the initial delivery error and the condition of your tank.
The points you’ve raised regarding the engineer trying to access to your property, the condition of the tank, and the conduct of our team are all concerning and not reflective of the standards we expect. We are currently reviewing this internally to ensure appropriate action is taken and to prevent anything similar happening again.
We would welcome the opportunity to look into this further and work towards a resolution regarding the damaged lock and lid. Please contact us directly so we can follow this up properly.
Once again, we apologise for the inconvenience and upset caused.
We were low on oil due to a mix up…
We were low on oil due to a mix up with our delivery. However Tim, and his team were fantastic in organising an urgent delivery, despite the testing times we are going through. Could not fault the speedy service we received from the team at western fuel. This is fabulous customer service when so many companies forget about the end user.. So Thank You ..
25 March 2026
Unprompted review
Reply from Western Fuel
Good Morning,
Thank you for your lovely review. We are delighted that you were impressed with our customer service and speedy delivery! I have passed your kind message onto Tim and the rest of the team.
We hope to deliver to you again in future.
Have an excellent day! - JW
Excellent service - no waiting queue - better than promised
Excellent service from ordering within a few minutes when ringing the local depot, to having a friendly, sympathetic person to speak to and a price that was cheaper by more than 10p compared to the competitors, and actually arriving 5 days before the given date. And not to forget the friendly driver! Thank you so much:)
28 March 2026
Unprompted review
Reply from Western Fuel
Good Afternoon,
Thank you very much for your lovely review!
We are delighted that you were impressed with our customer service and price. Despite the current situation, we are trying to keep our price as low as possible for our customers and we are pleased you appreciate that. I have passed your kind words onto the team.
You are very welcome for the delivery. We hope to deliver to you again in future!
Have a lovely day! - JW
CONTINUED GREAT SERVICE
I have been a customer of Western Fuel for a very long time, as with most of us I would normally do a price comparison before ordering. It has to be said W.F is usually the most competitive and if not will often price match.
I placed this order some 3weeks ago and whilst it was worrying by the price increase because of the latest "oil crisis" I went ahead and ordered.
W.Fuel kept their word and delivered at the price quoted at point of ordering....
When you read some of the horror stories and the behaviour some other Oil Companies I can only commend W.F for continuing to give the best possible service to their customers.
I hope both new and old customers won't forget to support them when times are better.....
26 March 2026
Unprompted review
Reply from Western Fuel
Good Afternoon,
Thank you very much for your lovely review! We really appreciate your continued support over the years and at this time.
We aim to offer the best price possible to our customers and are pleased you find us to be competitive.
We believe in honesty and reliability, so we are of course honouring all of the prices we quote at the time of ordering. We are glad you appreciate this. Thank you for supporting us.
Have a lovely day! - JW
Competent and professional
We were impressed with the quick response from the company and the extremely competent, professional and friendly service engineer who called to service the Aga. Nothing was too much trouble and we would highly recommend and certainly use them again!
25 March 2026
Unprompted review
Reply from Western Fuel
Good Morning,
Thank you for your kind review. We are pleased you were impressed with our engineer's service and attitude! I have passed your lovely message onto the team. We look forward to your next service!
Have a lovely day! - JW
Excellent company
Excellent company, we have been with them for over 10 years. Had to have some additional work done following the annual service, Harry attended on time and as scheduled, carried out the work and was very professional, ensured we were happy with the completed work. Very friendly and knew exactly what he was doing, as do all the engineers that have visited us, which is very reassuring and we know all the work has been completed to a very high standard. Have recommended them to many of our friends and neighbours, all are as happy with Weston Fuel as we are.
19 March 2026
Unprompted review
Reply from Western Fuel
Good Morning,
Thank you for your lovely review! We are delighted that you were impressed with Harry's skill and professional attitude. I have passed your kind words onto management.
Thank you for your continued support over the years and for recommending us to friends and family. It really means a lot!
Have an excellent day! - JW
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