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wed2b Reviews 

3,554
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,597 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how exceptionally welcoming the staff members are, ensuring everyone feels completely relaxed, comfortable, and valued while trying on beautiful wedding dresses. Visitors truly appreciate the patient, attentive, and knowledgeable guidance provided throughout their appointments, helping them discover their absolute dream dress with zero pressure. Some reviewers were not happy with post-purchase experiences, noting that unexpected extra items were included or that handling merchandise exchanges proved rather difficult. A few customers also mentioned ongoing challenges with specific store policies regarding returns and finding that proper garment covers or correct sizes were unavailable.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that consultants are welcoming, patient, and attentive.... See more

Product

Reviewers mention positive feedback about product, expressing overwhelming satisfaction with finding their... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how helpful and attentive... See more

Service

Users describe positive interactions with service, highlighting consultants who are attentive and helpful.... See more

Customer service

Clients share positive opinions on customer_service, noting that staff members are incredibly helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited WED2B Northampton when you go shopping for your dream dress well you have butterflies in your tummy not knowing what to expect! On entrance was greeted with a lovely smile and a warm welco... See more

Company replied

Rated 5 out of 5 stars

We were met with a warm and friendly welcome when we arrived at Wed2b in Bromley. This was my first attempt at wedding dress shopping and I had no expectations. I instantly felt excited, which I... See more

Company replied

Rated 5 out of 5 stars

Found my dream dress with the help of Enna! She was unbelievably attentive and made me so comfortable during the whole process! It’s as if Enna knew exactly what I had envisioned and allowed me to try... See more

Company replied

Rated 5 out of 5 stars

I had Courtney at the Wednesbury store and had such a seamless experience. I had done my research online beforehand but I said yes to the first dress and it was just an easy and straightforward experi... See more

Company replied


Company details

  1. Bridal Shop
  2. Boutique
  3. Wedding Store

About wed2b

Written by the company

We believe every bride deserves to look stunning and feel special on their wedding day - regardless of budget. With 1000's of designer wedding dresses all priced £599 - £1199, friendly expert Bridal Consultants, and 60 stores across the UK and Europe, there is a reason we are so highly rated by our beautiful brides.

Our aim has always been to give brides the same amazing customer experience that traditional bridal boutiques offer, but with lower price points. We exclusively offer wedding dresses from premium designers that you won’t find in any other boutique. Our designers never compromise on quality and work hand-in-hand with the same global wedding dress manufacturers that the world’s best-known bridal designers also use. Our fabrics, construction, detailing and finishes are second to none.

The major change to tradition that wed2b offers is to enable brides to take their dress home the very same day they find ‘the one’. There’s no waiting for long order times, hoping the dress arrives as perfectly as you remember it for the big day. All our dresses are designed in limited edition quantities and are sold off the peg. So, you really can visit today and get married tomorrow!

Why choose wed2b

Written by the company

60 Stores throughout Europe
wed2b is the UK’s largest bridal retailer with 40 stores across the UK and 20 in Europe. Each of our stores are stocked with hundreds of dresses in sizes 6 to 30 to take home the same day, priced from £499 to £999.
No appointment neccessary
We don’t offer appointments- browse and try on dresses without the need to book in advance! Our expert bridal consultants are in stores waiting to help you find the perfect dress.
We are the bridal experts
With over 15 years of experience, at wed2b we are dedicated to offering our brides an expert bridal consultant service as well as a wide choice of designer wedding dresses that are ready to try on in your own size!

Premium wedding dresses for less

On average our prices are 40% lower than other boutiques

Our aim has always been to give brides the same amazing customer experience that traditional bridal boutiques offer, but with lower price points. We exclusively offer wedding dresses from premium designers that you won’t find in any other boutique. Our designers never compromise on quality and work hand-in-hand with the same global wedding dress manufacturers that the world’s best-known bridal designers also use. Their fabrics, construction, detailing and finishes are second to none

Contact info

Promotion box for wed2b

Your perfect wedding dress awaits!

1000s of designer dresses available from £499-£999 available same day

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(3,554)

3,014 reviews in the last 12 months

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Rated 5 out of 5 stars

Sophie was amazing

Sophie was amazing, extremely patient and settled me as I was quite nervous. I explained what I was thinking and within 2 dresses I had found the 1!
The store is very spacious and cool and such a big selection.
Prices are incredible too, if you’re getting married I would highly recommend using wed2be.
Thank you so much to all the staff, it was a day to remember and a wonderful experience

15 August 2026
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Reply from wed2b

Thank you so much for your recommendation - we are so happy to hear that we were able to give you the 5-star service that you deserve! We wish you all the best for your special day 😊 Best Wishes, wed2b

Rated 4 out of 5 stars

Whilst I absolutely love my dress I…

Whilst I absolutely love my dress I feel the consultants were continually steering me towards the higher end of the dress price bracket. Requests were made three times to try on a dress but this didn't happen, Be aware there are additional costs for storage boxes, dress bag and coat hanger which we weren’t aware of. That said I have the most beautiful dress that wasn’t on my list to try. It’s perfect.

15 August 2026
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Reply from wed2b

Congratulations on finding your perfect look! We wish you all the best for your special day! Best wishes, wed2b

Rated 5 out of 5 stars

The girls in the Norwich shop were…

The girls in the Norwich shop were fantastic. Really knowledgeable about all of their stock & designs and made our day of wedding dress shopping a truly memorable one.
They were really helpful with suggestions & ideas.
I would thoroughly recommend their services.

15 August 2026
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Reply from wed2b

Thank you so much for your recommendation - we are so happy to hear that we were able to give you the 5-star service that you deserve! We wish you all the best for your special day 😊 Best Wishes, wed2b

Rated 5 out of 5 stars

Highly recommend Kathleen at the Fleetwood store

Kathleen at the Fleetwood store could not have been more wonderful! I hadn't tried on any wedding dresses before and was quite nervous, but Kathleen understood what I was looking for immediately! She was charming, cheerful and kind, as well as providing lots of tips and pointing out things we may not have considered when it came to seamstresses and alterations. Thank you so much Kathleen xxx

7 August 2026
Unprompted review
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Reply from wed2b

Thank you so much for taking the time to share this lovely review. It means so much to us when we hear such great comments from our wonderful brides, about how our team have done an incredible job assisting you on your bridal journey! Best Wishes, wed2b

Rated 5 out of 5 stars

Such a calm but fun experience! Millie was AMAZING!!

I had the most amazing and relaxing experience with Wed2B Bristol, Millie was incredible and made me feel so calm and chose an amazing selection of dresses for me to try! 💕

15 August 2026
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Reply from wed2b

Your kind words mean so much to us! Thank you so much for taking the time to leave us this excellent review, we wish you all the best for your big day. Best wishes, wed2b

Rated 5 out of 5 stars

Found my dream dress 🥰

I went to Wed 2 Be in Wrexham. Alisha helped me through the whole process of finding my dream dress. I wasn’t totally expecting to find it yesterday but it was such a calm and supportive environment and luckily I came away with my dream dress all thanks to Alisha and the girls are Wed2Be, they all made me feel so special and I am so grateful.

Thank you girls x
Laura x

15 August 2026
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Reply from wed2b

Congratulations on finding your perfect look, we are so thrilled for you! Thank you for your lovely feedback, our Wrexham team will be so excited to read this 😊 Best wishes, wed2b

Rated 5 out of 5 stars

Dream dress

Thank you so much to Nevaeh at the Ashford store for helping me find my dream dress! Even though it was a busy day, she was so lovely, patient and made the whole experience feel special. I honestly couldn’t be happier with my dress. I’m already counting down the days until I can finally wear it!

15 August 2026
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Reply from wed2b

Your kind words mean so much to us! Thank you so much for taking the time to leave us this excellent review, we wish you all the best for your big day. Best wishes, wed2b

Rated 5 out of 5 stars

Absolutely loved my experience at WED2B…

Absolutely loved my experience at WED2B Fleetwood! 🤍 The staff were all so friendly, welcoming and helpful from the moment I arrived. A special thank you to Abbi, who was absolutely lovely. She took so much care helping me, making me feel comfortable and explaining everything along the way.
I had the most beautiful day and couldn’t have asked for a better experience. And… I SAID YES TO THE DRESS! 👰🏻‍♀️🤍✨ Thank you so much, Abbi! xxx

15 August 2026
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Reply from wed2b

Thank you so much for taking the time to share this lovely review. It means so much to us when we hear such great comments from our wonderful brides, about how our team have done an incredible job assisting you on your bridal journey! Best Wishes, wed2b

Rated 5 out of 5 stars

From the moment I walked in the team…

From the moment I walked in the team were fantastic. Katie looked after me and she was fantastic. I thought I knew exactly what I wanted and it turned out I was wrong. Katie didn’t let me panic. I ended up saying ‘yes to the dress’ that she chose for me. Thank you to all the team for making my day special.

15 August 2026
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Reply from wed2b

Congratulations on finding your perfect look, we are so thrilled for you! Thank you for your lovely feedback, our Central Birmingham team will be so excited to read this 😊 Best wishes, wed2b

Rated 5 out of 5 stars

Made me feel so welcome

Made me feel so welcome, so many dresses to choose from. 100% recommend, if I could give more than 5 stars I would!

15 August 2026
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Reply from wed2b

Thank you so much for your recommendation - we are so happy to hear that we were able to give you the 5-star service that you deserve! We wish you all the best for your special day 😊 Best Wishes, wed2b

Rated 2 out of 5 stars

Ordered 4 x bridesmaid dresses

Ordered 4 x bridesmaid dresses. They came into store much earlier than anticipated so that was a bonus. Attended the store to collect dresses and asked if I could check the dresses before leaving the store to ensure there were no flaws and they were the correct sizes etc. I wanted to do this because my friend had previously had an issue with her dress. The sales assistant was so unhelpful, basically popped the dresses, as they came on the rail and walked away. I was then left to remove the polythene and bands off the cardboard hangers to check each dress. When I asked if I could have a bag I was advised it would be £10 per bag. As I struggled to get the flimsy peace of polythene back over the 4 dresses, I got so frustrated and annoyed that I asked if someone could at least help me. I left the shop with one piece of polythene over 4 dresses with the bottom of the dresses hanging out the bottom. Thankfully it wasn’t raining but is this really acceptable or good customer service.
I totally appreciate that wed2b is a budget bridal store but does that mean there’s zero customer service. It very much felt a case of - you’ve paid for your dresses, just take them and leave. I certainly wouldn’t recommend wed2b to friends or family in the future.
If you want your dress thrown at you not even properly protected then it’s the store for you.

15 August 2026
Unprompted review
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Reply from wed2b

We are so sorry to hear about your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. If you wish to discuss your visit in more detail, please do reach out to customercare@wed2b.com where we will be here to support you. Kind regards, wed2b

Rated 5 out of 5 stars

Welcoming!

As soon as I walked in, I felt welcome. I was given the chance to try on lots of different dresses and ones I never thought of wearing. They were honest and said they cannot reserve and once the dresses are gone they are gone but I didn't feel pressured in getting "the dress" as it was my first try on and experience.

8 August 2026
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Reply from wed2b

Your kind words mean so much to us! Thank you so much for taking the time to leave us this excellent review, we wish you all the best for your big day. Best wishes, wed2b

Rated 5 out of 5 stars

Picking the dress

The wide variety of dresses to pick from the price range was great, the staff make me feel welcome! Joss was amazing, she helped me pick some styles that would suit me and what I thought i wanted! And the first one that she picked was the dress

15 August 2026
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Reply from wed2b

Congratulations on finding your perfect look, we are so thrilled for you! Thank you for your lovely feedback, our Exeter team will be so excited to read this 😊 Best wishes, wed2b

Rated 5 out of 5 stars

Jess and all the lovely ladies were so…

Jess and all the lovely ladies were so helpful and lovely, nothing was too much trouble and really knew their stuff!

15 August 2026
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Reply from wed2b

Thank you so much for taking the time to share this lovely review. It means so much to us when we hear such great comments from our wonderful brides, about how our team have done an incredible job assisting you on your bridal journey! Best Wishes, wed2b

Rated 4 out of 5 stars

Brilliant service

Brilliant service, very well organised and very helpful. They listened to my needs and were non judgemental and honest.

8 August 2026
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Reply from wed2b

Thank you for your kind review, and for coming to see us! We wish you all the best for your big day 💖 Best wishes, wed2b

Rated 5 out of 5 stars

From start to finish I had such an amazing experience.

From start to finish I had such a lovely experience. Staff members were very attentive and nothing was too much trouble. All their dresses are absolutely stunning and I was lucky enough to find the dress of my dreams. Could not recommend enough. Amazing ❤️

14 August 2026
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Reply from wed2b

Thank you so much for your recommendation - we are so happy to hear that we were able to give you the 5-star service that you deserve! We wish you all the best for your special day 😊 Best Wishes, wed2b

Rated 5 out of 5 stars

Great experience w the consultant…

Great experience w the consultant really listened to my needs and the dress chosen was beautiful

8 August 2026
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Reply from wed2b

Congratulations on finding your perfect look, we are so thrilled for you! Thank you for your lovely feedback, our Edinburgh team will be so excited to read this 😊 Best wishes, wed2b

Rated 4 out of 5 stars

Knowledgable staff

As it is a walk in only bridal shop we did have to sit and wait for someone to be available to help us despite arriving only 15 minutes after opening time! Once we met Gaby and told her what I was looking for she immediately started grabbing dresses I liked and really took on my feedback after each dress before she picked the next. Gaby was super knowledgeable about different elements and really helpful adding accessories to help me get the full picture. Great experience and at the end I said yes! 🥳

15 August 2026
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Reply from wed2b

Thank you so much for taking the time to share this lovely review. It means so much to us when we hear such great comments from our wonderful brides, about how our team have done an incredible job assisting you on your bridal journey! Best Wishes, wed2b

Rated 5 out of 5 stars

Today I visited the Gateshead store

Today I visited the Gateshead store, had the pleasure of Lizzie helping me find my perfect dress. Lizzie was immensely helpful, never once did I feel rushed, pressured, stressed ect. Lizzie was so helpful and honest in every dress I tried on. After such an awful experience at a different shop (not Wed2B) Lizzie made my experience amazing! With the help of her I found my dress 🤍
Can’t fault any of the staff, they are all so friendly and polite. The staff would even have a little look and give their opinions and compliments. I would definitely recommend anyone to come here for the full experience! Thank you to an amazing bunch of women for making me feel so amazing whilst picking my dress! 🤍🤍

15 August 2026
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Reply from wed2b

Thank you so much Charlotte, your recommendation is wonderful and we’re so pleased that our Gateshead team could help! I am sure that they will be over the moon to read this. Best wishes, wed2b

Rated 5 out of 5 stars

Amazing experience

Amazing experience, Lia was so great she listened and found me the perfect dress, I can’t be happier. Thank you

15 August 2026
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Reply from wed2b

Congratulations on finding your perfect look, we are so thrilled for you! Thank you for your lovely feedback, our Bromley team will be so excited to read this 😊 Best wishes, wed2b

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