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Wallace Cotton Reviews 

7,044
•
TrustScore 5 out of 5

4.9

Home Goods Store
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Review summary

Created with AI, based on recent reviews

Considering 1,650 reviews, reviewers overwhelmingly had a great experience with this company, expressing deep satisfaction with their overall purchases and interactions. Customers frequently praise the beautiful presentation, wonderfully comfortable materials, helpful customer assistance, and exceptionally prompt delivery services that consistently exceed expectations. Buyers truly appreciate the gorgeous quality of the bedding and clothing collections, noting that items always arrive quickly and are thoughtfully packaged in lovely bags. Some reviewers were not happy with receiving incorrect items, experiencing unexpected product quality shortcomings, or receiving packages that arrived partly open during transit. A few individuals also noted frustrations regarding specific order fulfillment mistakes and the subsequent need to process returns.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as well made and comfortable.... See more

Quality

Consumers find quality to be positive, frequently describing the fabrics as soft, comfortable, and well-made.... See more

Delivery service

Clients share positive opinions on delivery_service, highlighting prompt and fast shipping times. Many... See more

Service

Users describe positive interactions with service, highlighting wonderful and friendly experiences with... See more

Order

People report high satisfaction with the order process, highlighting the ease of online ordering and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were greeted warmly at the Newmarket store and continued to converse. Our many questions were answered when comparing and deliberating over products. The item we chose was a gift which was then nic... See more

Rated 5 out of 5 stars

Easy to order. Good tracking of article being delivered Delivered quickly. Beautifully presented in lovely bags. A special handwritten note from the Packer. A great purchase , well made, a... See more

Rated 5 out of 5 stars

I just love Wallace Cotton bedding!!! This is our 4th set of sheets and our first Duvet cover! The bed sheets are absolutely luxury!!! Soft and comfortable!! The Flannel Duvet cover reminds me of " pr... See more

Rated 5 out of 5 stars

Your prompt delivery & duvet was packed & pillow cases were packed in a nice floral bags ,also the quality is gorgeous,I have to say you would be the best I have delt with on line Wallace cotton , I... See more

Popular products

See all
Starship Fresh Tomato Salad Tea Towel

Starship Fresh Tomato Salad Tea Towel

TrustScore 5 out of 5

5

(20)

Physical Gift Card

Physical Gift Card

TrustScore 5 out of 5

4.8

(12)

Beloved Hydrangea Oxford Pillowcase Set

Beloved Hydrangea Oxford Pillowcase Set

TrustScore 5 out of 5

5

(9)

Starship Jelly Tea Towel

Starship Jelly Tea Towel

TrustScore 5 out of 5

5

(7)

Beloved Hydrangea European Pillowcase

Beloved Hydrangea European Pillowcase

TrustScore 5 out of 5

5

(7)

Starship Tomato Washcloth Set of 2

Starship Tomato Washcloth Set of 2

TrustScore 5 out of 5

5

(5)

Downtime Duck Standard Pillow Inner

Downtime Duck Standard Pillow Inner

TrustScore 5 out of 5

5

(5)

Let It Bee Rectangle Cushion Cover

Let It Bee Rectangle Cushion Cover

TrustScore 5 out of 5

5

(4)

Downtime Duck Feather Large Square Cushion Inner

Downtime Duck Feather Large Square Cushion Inner

TrustScore 5 out of 5

5

(4)

Purity Organic Cotton Sheet Set in Pink Stripe

Purity Organic Cotton Sheet Set in Pink Stripe

TrustScore 5 out of 5

5

(4)

Company details

  1. #1 of 3 best companies in Home Goods Store
  2. #1 of 3 best companies in Bedding Store
  3. #1 of 1 best companies in Boutique
  4. #1 of 5 best companies in Clothing Store
  5. #1 of 1 best companies in Linens Store

About Wallace Cotton

Written by the company

Celebrating beautiful designs, great quality and living with a little luxury every day, Wallace Cotton has been in homes worldwide for over 17 years.

Bed Linen Sleepwear Homeware Daywear

Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(7,044)

1,634 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Going the extra mile

I was in the Te Aro store looking for a particular item than had been in the sale, but my size was no longer there. The attendant offered to check other stores and ring me. Within a couple of hours she called me back saying there was one last item available in NZ in my size and asked if I'd like it to be couriered to the store, free of charge. She did, I picked it up within 3 days, and am very happy. She went the extra mile and I couldn't have asked for better service.
Kaye

10 August 2026
Unprompted review
Rated 3 out of 5 stars

I thought the storage bag was great

I thought the storage bag was great. The delivery was very prompt.
What I wasn't thrilled about was the automatic payment with my debit card. In the old days I had to put my number in for each purchase, which I prefer.
I think at least you should ask for my CVC number before a purchase is made.

19 August 2026
Rated 5 out of 5 stars

Online ordering is easy

Online ordering is easy, delivery is fast, the products are always perfect and the one time I received a damaged product, the situation was dealt with immediately, with the minimum of disruption for me.

18 August 2026

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