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Wallace Cotton Reviews 

7,004
•
TrustScore 5 out of 5

4.9

Home Goods Store
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Review summary

Created with AI, based on recent reviews

Evaluating 1,655 reviews, reviewers overwhelmingly had a great experience with this company. Many people emphasize the outstanding customer support provided when answering product questions. Customers frequently praise the exceptional quality of the luxury bedding and cozy garments, noting how wonderfully comfortable, soft, and warm the natural materials feel during cold winter months. Consumers also consistently highlight the remarkably fast shipping service, the delightfully easy online ordering process, and the exceptionally charming presentation of purchases wrapped securely in reusable cotton bags. Some reviewers were not happy with order fulfillment, explicitly mentioning occasional frustrating experiences such as receiving incorrect products, experiencing unexpected delivery problems, or having online orders arrive with exposed and unsealed contents.

What people talk about most

Product

Customers report great satisfaction with product quality, praising the comfortable fabrics, luxurious feel,... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the comfort, fabric... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Service

People report high satisfaction with the fast and efficient service. Customers appreciate the quick online... See more

Order

Clients share satisfaction and positive opinions on order experiences, highlighting seamless and fast website... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were greeted warmly at the Newmarket store and continued to converse. Our many questions were answered when comparing and deliberating over products. The item we chose was a gift which was then nic... See more

Rated 5 out of 5 stars

Your prompt delivery & duvet was packed & pillow cases were packed in a nice floral bags ,also the quality is gorgeous,I have to say you would be the best I have delt with on line Wallace cotton , I... See more

Rated 5 out of 5 stars

Easy to order. Good tracking of article being delivered Delivered quickly. Beautifully presented in lovely bags. A special handwritten note from the Packer. A great purchase , well made, a... See more

Rated 5 out of 5 stars

After a recent trip to Auckland, from where I live in Marlborough, I visited Wallace Cotton. I was in need of new PJ’s but had no room in my small suitcase. Once home I ordered online and went whole h... See more

Popular products

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Starship Fresh Tomato Salad Tea Towel

Starship Fresh Tomato Salad Tea Towel

TrustScore 5 out of 5

5

(20)

Physical Gift Card

Physical Gift Card

TrustScore 5 out of 5

4.8

(12)

Beloved Hydrangea Oxford Pillowcase Set

Beloved Hydrangea Oxford Pillowcase Set

TrustScore 5 out of 5

5

(9)

Starship Jelly Tea Towel

Starship Jelly Tea Towel

TrustScore 5 out of 5

5

(7)

Beloved Hydrangea European Pillowcase

Beloved Hydrangea European Pillowcase

TrustScore 5 out of 5

5

(7)

Starship Tomato Washcloth Set of 2

Starship Tomato Washcloth Set of 2

TrustScore 5 out of 5

5

(5)

Downtime Duck Standard Pillow Inner

Downtime Duck Standard Pillow Inner

TrustScore 5 out of 5

5

(5)

Botanic Wonder Blunt Umbrella

Botanic Wonder Blunt Umbrella

TrustScore 5 out of 5

4.8

(4)

Purity Organic Cotton Sheet Set in Pink Stripe

Purity Organic Cotton Sheet Set in Pink Stripe

TrustScore 5 out of 5

5

(4)

Downtime Duck Feather Large Square Cushion Inner

Downtime Duck Feather Large Square Cushion Inner

TrustScore 5 out of 5

5

(4)

Company details

  1. #1 of 2 best companies in Home Goods Store
  2. #1 of 3 best companies in Bedding Store
  3. #1 of 1 best companies in Boutique
  4. #1 of 5 best companies in Clothing Store
  5. #1 of 1 best companies in Linens Store

About Wallace Cotton

Written by the company

Celebrating beautiful designs, great quality and living with a little luxury every day, Wallace Cotton has been in homes worldwide for over 17 years.

Bed Linen Sleepwear Homeware Daywear

Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(7,004)

1,598 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding service

My order arrived the next day but didn’t suit my bedroom as I thought it would. Took to local Wallace Cotton Store and took another quilt home to try. This one was the right colour but I needed a bigger one. Back I went again. The shop staff were great. Very helpful and efficient in helping me “get it right”

2 August 2026

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