Vagaro Reviews 

I would not recommend Vagaro to any business that cares about flexibility, transparent pricing, or being able to leave without a headache.

Migrating away from the platform has been incredibly tedious. The process feels unnecessarily difficult, almost as if the system is designed to discourage you from leaving once your business is fully set up inside it. Instead of making data portability and transition support straightforward, the experience has been frustrating, slow, and full of friction.

Support has also been disappointing. When you need real help, the responses feel passive and unhelpful, with little urgency or ownership. For a platform businesses depend on daily, that lack of practical support is a serious problem.

The pricing is another major issue. Vagaro seems to charge extra for almost every feature, and the costs add up quickly. Multi-location pricing is especially frustrating because they appear to treat each location almost like a separate business, even when it is part of the same company. That structure makes the platform feel overpriced and punishing as you grow.

Overall, Vagaro may look convenient at first, but the long-term experience has felt expensive, restrictive, and difficult to move away from. I wish we had understood the lock-in and pricing structure more clearly before committing.

⭐⭐⭐⭐⭐

I don’t normally leave reviews, but Owen absolutely deserves one.

I contacted Vagaro at what was already a very stressful time for my business. I had genuine concerns about marketplace fees, protecting my existing booking links, and making sure years of marketing materials, Google listings, business cards and signage wouldn’t suddenly become obsolete.

Rather than giving me a generic customer service response, Owen took the time to really listen and understand the situation. He kept me updated throughout, escalated my concerns directly to the CEO and product team, and worked incredibly hard to find a solution that protected my business.

Thanks to Owen, the changes were implemented so I could leave the marketplace without affecting my direct booking link, exactly what I had been hoping for. He also made sure other issues, including outdated branding, were resolved quickly.

It’s rare to find customer service where someone genuinely takes ownership of a problem from start to finish. Owen’s communication was excellent, he always kept his word, and I genuinely felt he cared about getting the right outcome rather than simply closing a support ticket.

Thank you, Owen. You turned what could have been a very frustrating experience into a positive one, and you’ve restored my confidence in Vagaro.

I onboarded with Vagaro in June/July and was assigned to Carl to look after me during the set up process.

I wanted a system that would allow customers to book my head spa services at any time as I also work full-time in the ambulance service and there's no way I could manage a physical diary! The system integrates with my payment system and reviews.

The system has loads of great features that you can get as much or as little as you want out of - it has a free marketing system which allows you to email customers before their appointment/after or to send a general marketing email. These can be designed from existing templates or fully customised.

I use the forms feature to handle all my consultation and consent forms and that works great, the form was easy to design and set up, forms are sent to customers and I'm notified when they're complete.

Overall the system does has loads of great features that are really worth the money - but best of all was the customer service I received from Carl. We had 3 or 4 one to one video call sessions where he walked me through how to set the system up - showing me the features and letting me ask questions as we went. He was on hand for any teething problems I had via WhatsApp and replied really quickly - like within minutes (in working hours of course!) which as a brand new business owner with zero head space left was invaluable.

Customers tell me they like the booking system itself and find it easy to use. They really like the automated email I've set up to send prior to their appointment which gives them all the info they need about location and what to bring etc.

Overall I'm really happy with my choice to go with Vagaro, it's a great system packed full of features and the customer service is second to none.

I use Vagaro for my small business in Glasgow. In the past few weeks they began taking deposits from my clients and offering a discount on my services with no authorisation from myself. I contacted them to complain, but they were rude at best and said I activated fill my books which I did not! As my clients build on word of mouth, and vagaro does not bring me clients. For a full week I complained until finally at 5am this morning, they admitted that they introduced a new policy taking payment from New Clients and deducting it from the business. I was never informed of them implementing this! I have never authorised it! Fill my books is deactivated on my system, and they continue to take money from my clients. My business has a great reputation and they are slowly destroying that!
As of today
I am now dealing with the trading standards and Financial authorities,
I have asked repeatedly for an email address from Vagaro to their complaints team and I have been passed around their sales team ongoing who advise they cannot help snd give me a number to call. I have made a few phone calls and again cannot get past their sales team.
If you value your business which I am sure you do! DO NOT let Vagaro anywhere near it, I am disgusted by their pitiful customer service, and their delusional approach to other peoples business and finances.
In response to the pathetic response below from Vagaro! Everytime you call their so called support line, you get passed about from 1 sales person to the next who tell you they cannot help you. I asked repeatedly for the complaints department and was given the number to phone again to be put through to another sales team member. I have just checked out their marketplace ad on their website and they don’t mention the hidden costs to your business.
I have asked them to forward the email sent to me to advise me they were discounting my services, or any other formal information that was sent, they can’t, because they didn’t inform me. I have asked for any other notifications sent to me to request permission to discount my services, and my response permitting them to do so. They can’t send it because it didn’t happen.
They are not to be trusted. I have now contacted financial ombudsman as they took money from another client today

Vagaro website and google search advertisement advises no booking fees I have it snapshotted. And now my clients are having difficulty accessing my booking system online. They are also snapshotting that and sending it to me. Is this professional standards from Vagaro? I think not!
I’m keeping you all informed as this progresses. I just received an email from Vagaro regarding a call I made today. I haven’t contacted them in a few days now. I’m sure my app and my phone will clarify that. lol they just keep digging in deeper and deeper. But I have all the evidence. Such an amateur set up. You don’t get to mess with my business or my finances.
DO NOT GO NEAR THIS APP.
My customers are disgusted!

Overcharged on fees, overcharged on marketplace fees when it had been turned off so my 5th complaint goes in.
Only ever had a handful of new clients from their marketplace until they started charging 20% then had loads in a few days.
Hours and hours of stress and extra work finding charging discrepancies that was costing us.
Functions are glitches, it goes down a lot, they try to blame you for their system problems until your prove it's them.
The system needs workarounds all the time to make things happen. I have spent more money on admin to find ways to make what should be standard things work. This system had cost me upwards of £200 a month and isn't fit for purpose and support will just try to push back to you when you complain. Avoid

Have used vagaro for the past 18 months and initially enjoyed the app and the real person customer service. What appealed most was the flat rate subscription fee so vagaro unlike other greedy apps weren’t taking 20% extra than the monthly fee.
Things have slowly started to unravel since initial sign up and majority of my customers have to contact me directly because the app or the website keeps malfunctioning. When I contacted vagaro about this their advice was for me to uninstall my app and to ask my clients individually about their issues with the booking process. Not really want I want to bother them with as booking a massage shouldn’t really be so stressful should it? Vagaro were unable to accept that it is their app that’s the problem not me.
Anyway since then the dreaded Vera has introduced herself claiming 20% off our first clients when they book online. At first this seems like it’s if they are finding us through the Vagaro app or website then we lose our 20% but no no it’s through any external web browser route including YOUR OWN WEBSITE. So if you opt out Vagaro not only remove you from the search options on the platform that you’re paying £40 a month for but actually then remove the option to click book online on Google too. Absolutely rubbish.
Vagaro’s designs are stuck in the 90’s with the gift card options actually laughable. Maybe they should use AI for some redesigning rather than targeting our profits. I don’t want Vagaro to have my 20% but I also now can’t be found on the Vagaro app if I take myself off. They have you over a barrel and it’s absolutely terrible customer service. With taking 20% off first time clients this monthly cost sky rockets. Apart from making bookings ….im not sure what this Service is offering. Vagaro has potential but im sure many will move to alternative booking services to get away from Vera.

Every time I try to make or reschedule an appointment, it tells me I have multiple tabs open on the same browser and won't let me continue. I have no other tabs open, have cleared my cache and also restarted my computer. I have had this issue on a laptop, desktop and on my phone. I waited on hold for 20 minutes with customer service, and then they had no solution and asked to remote into my computer. Not happening. I've found another similar business to work with for my training sessions since I don't have endless amounts of time to schedule an appointment through Vagaro.

I reserved a spa day for my wife. Added the tip. Vagaro charged me for the tip twice. Contacted the vender, contacted to company... No one will help. Guess I'm out 40 bucks.

I received a marketing email today from Vagaro having never signed up to them. I tried to unsubscribe following the link at the bottom... but it takes you through to a page where you need to create an account in order to unsubscribe. I'm quite sure this illegal in accordance to GDPR UK regulations. Vagaro, pls fix this.

I have to say for someone like myself who has very high standards and only like to work with systems & people who are on it, Vagaro has been an amazing transition and Liam I highly recommend as someone who can mega support with making everything fast, yet completely seem less, smooth and enjoyable. It is always a big deal changing over systems particularly when you have used another system for so long as I did with treatwell, but Vagaro is by far a much more versatile and superior system and has been very well thought through for us salon owners, not to mention the customer care which has genuinely been second to none. Thank you again and again Liam for being amazing and for thinking outside the box and making sure that everything I requested was delivered with such speed and grace.

This has got to be the worse app I have ever dealt with! Do NOT use this app

Horrible! Stay away! I would suggest any other booking company. I was given false information when an agent spoke to the development team and also sent me to a supervisor. I had to reach out and have somebody else look into the issue and they did admit that I was given false information. I lost money from my client unfortunately and Vagaro did not compensate me. Also, be very careful because your deposits may be inaccurate. I had an issue again when I looked at my deposits in my bank account and the didn’t match. The agent came back and tried to explain to me, but nothing made sense. Then when I check into my transaction list, deposits, etc. Nothing is organized and labeled. Do not trust this company.

I will start off by saying that I have always hated Vagaro. I have had better user experience with Styleseat and even Square's janky online app was easier to use. Unfortunately, I have one service that only uses Vagaro so I had to get back on the app after probably 7 years. I see it is just as bad as it always has been. I bought a package and went to book. After booking I realized that I double booked myself so I went to reschedule. I wanted to remember the package that I had bought as the owner has a million packages and then has memberships so I had opened another tab to refer back to the purchased package section. Well, you can't have two tabs open or the entire site starts to malfunction. It wouldn't let me reschedule. I tried 5x even after closing the other tab and refreshing the page. I also logged out and then logged back in but it would not let me reschedule the appointment. It should not be this hard to reschedule and if I'm not rescheduling from both tabs, there should not be any issue with the site. After 7x of trying to reschedule, inclusive of logging in and out, I just closed out. I'll try another day or call.

Scam company.
I tried to cancel a subscription but they kept charging me. When I went back to cancel again they try to force you to agree to a cancellation policy and won't let me cancel unless I agree. I have written in, communicated through chat, and spoken with a customer representative.
I have the right to cancel a subscription at any point I want and I do not have to sign any cancellation agreement that includes me continuing to pay if I do not want to.

The process of joining from the start has been amazing. Very efficient, professional, quick and they even took their time to design me a new logo, which I love. I had lots of help from Liam and Estera both were very good in explaining the process, from the design of my website, to the booking system then to onboarding. They have both took the time to make sure every detail was exactly as I expected. Would highly recommend

Took entire payment instead of deposit, no booking happened. Called Vagaro said contact businesss who hasn't contacted me yet for an appt in 2 days. Money out of bank account. Ugh now have to go through the credit card company to get $ back. Never again.

Excellent customer service from Carl from the very beginning! He’s been so patient with me and made sure I’m happy every step of the way. Definitely made the whole experience easy and pleasant - thank you!

I’ve been using Vagaro for 2 years now, and I can confidently say it’s the worst booking platform I have ever encountered. The only reason I'm still using it is because it happens to be the most popular option in Canada (for now).
Aside from the endless bugs that look like they belong in software from the early 2000s, their recent updates are a complete disaster for business. They recently launched the 'Vera Fill My Book' feature. I read the documentation carefully, and there was absolutely no mention that it would force clients to make a mandatory prepayment just to book. Because of this hidden requirement, I sat for 4 days straight without a single reservation during peak season! Finally, a loyal client messaged me asking 'what is this?' because the system blocked them.
I immediately went in to turn the feature off, and the system redirected me to an activation page. I checked the next day, and to my horror, it was STILL active. Vagaro is complete garbage that creates massive roadblocks and destroys your revenue instead of streamlining operations, which is the entire point of CRM software. Avoid it if you can.

Out of the blue I received an email from this company saying that as I have used them before they were contacting me with last minute deals.

Well for a start I have never heard of them let alone used them. Then when I try to unsubscribe I can’t without logging into my account which I do not have!!! So no doubt I am stuck with being inundated with their useless emails.

What sort of a company forces people to open an account in this way, not a trustworthy one in my opinion.

I wush i had found them earlier it would of saved me alot of time money and eneryg. They took care of everything soo efficient and so quick. They are litterally the best. 5 stars definately