Move Concierge Reviews 631

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the service outstanding and invaluable, making their moving process stress-free and much more enjoyable. The staff is frequently praised for being professional, friendly, and knowledgeable, explaining everything thoroughly and taking individual needs into consideration. People appreciate the ease of the user experience, noting that communication was on point and everything felt smooth, organized, and handled with care. However, some customers were dissatisfied, reporting that the service was useless and even impeded their moving process, leading to increased stress. These reviewers mentioned issues with services not being set up as promised, unresponded texts, and being pushed towards providers they did not want.

What people talk about most

Service

Customers had positive experiences with service, often praising the ease and stress reduction it provided... See more

Staff

Users describe positive interactions with staff, highlighting their politeness, helpfulness, and knowledge.... See more

User experience

People report positive experiences with user experience, finding everything smooth, organized, and handled... See more

Customer service

Consumers find customer service to be positive, with many praising the polite, responsive, and knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company is AMAZING! The help that Mimi is giving us during our transition to a new home has been invaluable. Her dedication to making this a smooth move for us has made this a stress free experie... See more

Company replied

Rated 5 out of 5 stars

Samantha was great with working with my schedule. She explained everything thoroughly, took all my needs into consideration, and came up with the best solutions / utilities for what my family was loo... See more

Company replied

Rated 5 out of 5 stars

Never expected this kind of service. I recently moved to the US and moved straight into an apartment where my utilities was included in the rent. Now that I am to move into my own home I was oblivious... See more

Rated 5 out of 5 stars

Ashley Britton was a huge help getting my utilities set up and appointments scheduled. She was very informative and explained things very well. This is a wonderful service. Ashley could not have been... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

631 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 4 out of 5 stars

Rating on Service provided

This request for a rating on service provided, doesn't indicate what the service was. At least I couldn't find it. Therefor I am not rating this product as it would not be fair.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

My experience was great

My experience was great, I felt as if my comfortability was the number one concern and priority. I was informed along the process and I was the most important person, it made this experience so easy and smooth.

12 May 2026
Unprompted review
Move Concierge logo

Reply from Move Concierge

We are so glad to hear this! This is exactly what we aim for, and we are so glad that we were able to deliver. Thanks for sharing your experience with us!

Rated 5 out of 5 stars

I am glad I use the move concierge

I am glad I use the move concierge. Easy process and took a lot of stress off of my shoulders.

21 April 2026
Unprompted review
Move Concierge logo

Reply from Move Concierge

Thank you for taking the time to leave a review! We are so glad that we were able to make your move simpler!

Rated 5 out of 5 stars

Move Co Concierge was a solid…

Move Co Concierge was a solid experience from start to finish. Everything felt smooth, organized, and handled with care, which made a stressful process way easier than expected. The communication was on point, and they followed through on what they said they’d do.

I really appreciate the level of service and attention to detail — it didn’t feel rushed or generic. Definitely 5 stars in my book.

13 April 2026
Unprompted review
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Reply from Move Concierge

We are so glad to hear this! This is exactly the service that we aim for, and we are so glad that we delivered! Thanks for taking the time to leave us this review!

Rated 5 out of 5 stars

Everything went smooth and quick

Everything went smooth and quick! Highly recommend to compare services!

12 March 2026
Unprompted review
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Reply from Move Concierge

So glad to hear this! Thanks for taking the time to share with us about your great experience!

Rated 5 out of 5 stars

Aaron was the best

Aaron was the best! He really listened me to to help me with the services that I really needed. I recommend this service to anyone in a move big or small, across town or a different state.

6 March 2026
Unprompted review
Move Concierge logo

Reply from Move Concierge

That's what we aim for and we are so glad that we delivered! Wishing you all the best with your move!

Rated 5 out of 5 stars

Incredibly helpful and a big time saver

Everyone who called or emailed to assist me was very polite and easy to speak with. They never pressured me to choose one provider over another, instead, they simply provided facts and information saving me the time to look this up myself. They provided all of the info I needed to setup new services at my new home and took care of these tasks for me when possible. It was incredibly helpful and I was so happy my insurance agent provided this service for me.

4 March 2026
Unprompted review
Move Concierge logo

Reply from Move Concierge

We are so glad to hear about your great experience! Thank you so much for taking the time to share this with us! Wishing you the best with your move.

Rated 1 out of 5 stars

Set up services yourself

Set up services yourself. They told me services were arranged but they were not. By the time they got around to establishing service, the package they had quoted me was no longer available. I had alteady arranged changes to my current services based on this, so now it is going to be twice as much work to get services sorted out.

If you want something done right, just do it yourself.

24 February 2026
Unprompted review
Move Concierge logo

Reply from Move Concierge

Hi there, and thank you for taking the time to share your experience. What you described doesn’t reflect the high level of service we aim to deliver. Please don’t hesitate to reach out to us at 800-587-3160 or by email at info@moveconcierge.com.

Rated 1 out of 5 stars

Move Concierge is useless

Move Concierge was provided to us through our home owners insurance at no cost.
They did nothing right for us. I wanted AT&T and they tried pushing Spectrum whom I will never have dealings with.
Move Concierge did not set up any of our internet phone or utilities. I had to do it all and as a result of waiting for them nothing was accomplished on time. Move concierge was utterly useless and actually impeded us and made everything worse

22 January 2026
Unprompted review
Move Concierge logo

Reply from Move Concierge

We appreciate your feedback, and we’re sorry to hear we missed the mark. We’re here to make moving easier, not more frustrating, and your concerns are being taken seriously. Someone from our team will be reaching out to better understand what happened and work toward a resolution.

Rated 5 out of 5 stars

Moving in made easy

Appreciated the help setting up the utilities and making all the necessary appointments. Made moving in a lot less stressful. AJ was great at explaining everything also

1 January 2026
Unprompted review
Move Concierge logo

Reply from Move Concierge

This is what we strive for and I'm glad we were able to deliver. Thanks for sharing this with us!

Rated 1 out of 5 stars

I got this service free, not worth even that

I got this service free. It wasn't worth free. They signed me up for an internet package I didn't want. I told them to cancel it, got the promise they would. Got a call from the installer on the day of the appointment. Now on the hook for the appointment. On top of that, they sold my email to a bunch of companies, resulting in a ridiculous amount of spam.

13 January 2026
Unprompted review
Move Concierge logo

Reply from Move Concierge

Thank you for your feedback. We’re here to make moving easier, not more complicated, and we’re sorry to hear that wasn’t your experience. Please feel free to contact us at 800-587-3160 or info@moveconcierge.com so we can learn more and help.

Rated 5 out of 5 stars

Good Experience

Move Concierge took the time to explain all the services they offered to me and didn't push anything that didn't make sense for me to purchase. Everything I did do through them went seamlessly.

5 January 2026
Unprompted review
Move Concierge logo

Reply from Move Concierge

This is exactly what we aim for, and we're so glad that we were able to deliver! Wishing you all the best with your move!

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