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Utility Discount Reviews 

2,358
•
TrustScore 4.5 out of 5

4.6

Price Comparison Site
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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, polite, and extremely helpful staff members who provide clear guidance, valuable information, and patient support during phone conversations. People deeply appreciate the completely straightforward switching process, excellent customer service, and the great energy prices that consistently help them save money on monthly utility bills. Some reviewers were not happy with unhelpful or rude advisors, missing supply quotes, and unexpected charges for unneeded items bundled into their new plans. Others also mentioned receiving confusing communication regarding their energy supply and discovering better offers available from competing providers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing advisors as helpful, polite, and very... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a wide range of opinions. While... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpful, friendly, and... See more

Price

Clients share positive opinions on price, highlighting excellent deals and dedicated service that helps lower... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These people are dedicated to finding the best possible deals for us, the bill payer. The harder they work the more money we save. And just because they find you a good deal - it doesn't mean that's... See more

Rated 5 out of 5 stars

Friendly staff who were very helpful & gave me lots of information & answered all my questions. Unfortunately I don’t think they spelt my first name correctly. It is Rosalind. Otherwise I was very s... See more

Rated 5 out of 5 stars

The customer service and price, I have had from Utility Warehouse has been excellent. I spoke with Isla who could not have been more helpful. The switch for my gas & electric was easy. Thank you I... See more

Rated 5 out of 5 stars

Your member os staff who felt with my enquiry Was excellent. Well manners new his roll And was verry polite excellent

Company details

  1. Price Comparison Site

Written by the company

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4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(2,358)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

My disabled partner had meant to call…

Amended as all is now sorted after speaking to Utility Warehouse. For future reference to Utility Discount please be more transparent and tell your agents to be clear during the first moments of the phone call of whom you are.

27 August 2025
Unprompted review
Rated 1 out of 5 stars

Utility discount have conned me into…

Utility discount have conned me into buying a package for gas electric and water with a “free SIM card”. I received a letter today to state that I will be getting only gas and electric and I am paying £13 for a sim that I don’t even need!! I called utility warehouse and found out they don’t even supply water. As a first time buyer trying to move into my new home. I am stressed out and completely disappointed and disgusted with this company of mis-selling their product just to get a sale. I would not recommend this company at all.

23 August 2025
Unprompted review
Rated 1 out of 5 stars

BEWARE

Sounded good called my original supplier they made me a better offer. So 3 days later I cancelled both power and phone. They still trying to make me pay for sim thrown away as instructed

1 August 2025
Unprompted review

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