LeasePlan Brugt Bil Reviews 496

I bought my car a month ago from LeasePlan and I am so happy with my purchase which is very good quality, but I appreciate also the top service, professional advice and support from their staff - Simon Snedker was my sales consultant for the car I bought and I can only thank him. I highly recommend LeasePlan for anyone is interested in buying a used car but a well-maintained and good one.

God service og handel med Simon i Fredecia og glad for bilen.

Hurtigt og professionelt, perfekt :)

I recently bought a Hyundai Ioniq from Leaseplan. Simon assisted me throughout the process; from getting an initial review to the completing the purchase, Simon really made it easy and hassle-free for me.
The car was well serviced and ready to be driven on long routes. Overall I’m quite satisfied with the service and I would highly recommend Leaseplan.

Great experience with no paperwork and smooth process. Delivery was right on time. Thanks to Simon

today, thanks to the young and talented Simon, we managed to buy our dream car, we are very pleased with its service and assistance, thank you for fulfilling the dream ❤️

Outstanding experience from start to finish, buying a Skoda Octavia. Naz, with whom I dealt, was brilliant throughout, not pushy, but prepared to answer all my questions quickly. He kept me thoroughly informed throughout and without any prompting. I really appreciated dealing with him. Thank you very much.

I wanted to upgrade my Citroen C1 to something a bit more modern and at a good price. I made an enquiry on CarNext website and received a phone call from Nazir. I found him to be friendly, relaxed and helpful when I visited showroom to view the car that I liked. There was no pressure for me to buy and I was free to look at the car whilst he assessed my old car for trade in. We went on a test drive and I felt happy with the ride. I agreed purchase the newer Citroen C1 and was really happy with the trade price of my old C1. Apart from one missing wheel centre cap, in which I was offered reimbursement for it, overall I feel very satisfied with the service I have received and the complimentary 12 month warranty.

Purchased a Hybrid car which only did 3 miles on electric and should have done 32 miles.
Asked to return it under their money back guarantee.
They were great, accepted car back and gave me a full refund.
Three months later I got a warning from DVLA re uninsured vehicle. I rang CarNext helpful lady checked with manager and gave me a number to talk to DVLA.
Rang DVLA who said I must write in to advise them I don’t have the car or I will be fined.
Very irritated. CarNext clearly have not SORN this vehicle and are leaving me to resolve with DVLA.

The MK showroom was pleasant and bright, the staff were friendly and not pushy. And the car is lovely. Overall a good experience.

We had a great experience with CarNext. They had the best price in the country for the car we wanted and the guys were all so lovely. No pushy sales pitches, just left us to it but helpful if we had questions. Quick delivery to our home as they are 2 hours away from us and good aftercare. Thanks guys - would come to you again!

Horrible experience overall .
Bought BMW from them put my wrong details In invoice and logbook which cost me £700 .00
No apology and keep blaming be for their mistake . Such a horrible dealership

Not a very positive experience of this company at all I'm afraid.

Short version - They left me without a vehicle for a month and I have a 3 year old. Incompetent staff, incompetent leadership, poor communication, excessive pricing and poor, poor customer service.

Long version and rationale - I ordered a vehicle in January and was told in March that they didn't thave the colour that I'd ordered. I said that I didn't mind and would be happy with any colour. I then got a call a week later to say that my vehicle was no longer available. I prompted them (no proactivity) to look for a stock vehicle, they found one and I asked them to send me the quote. They didn't send it. I called the 3 times to ask them to send it and on the third occasion, at the beginning of March, they told me the vehicle had been ordered by someone else and they'd cancelled my order altogether. They told me there was nothing that I could do and offered no solution to help me find the vehicle I had ordered. I tried to complain but they didn't seem to have an organised complaint process.

At this point I found their CEO's email address and emailed them. Low and behold this prompted action and I was called promptly by Annika who was very helpful at first. Cut a long story short it took Annika 3 weeks to arrive at the same conclusion leaving me withour a car from today. I was so disillusioned with Leaseplan that I ordered a vehicle from another company who were around 25% cheaper and wanted to help me. I asked them to helpe me out for 4 weeks whilst I waited for my other car, either by extending my lease by a month or giving me another car. This was disappointing as Leaseplan told me on 2 occasions that the errors made were down to incompetence on their part and I was also told that one of the staff was no longer with the company in manner that indicates that it was related to incompetence.

I have been in touch with the BVRLA but as I'm not continuing as a customer of Leaseplan't they say that they can't help me.

Leaseplan told the BVRLA they'd offered me £250 off of purchasing my £11k car or £100 in shopping vouchers. They never offered the vouchers so I've since been in touch to get these sent out. £100 in shopping vouchers to compensate me for having no vehicle to take my 3 year old to nursery or to get to work, despite them admitting that all of the errors were their fault, and despite me paying the £35,000 over the past 5 years.

My company are currently reviewing their contract with Leaseplan and I have shared this with them. Historically I had good experiences but I would urge Matt Dyer to start thinking about what's right for customer's as my experience is the worst I have ever had from any company.