Pacifica Reviews 

5 weeks from when I logged my request for an engineer to fix my washing machine. Huge thanks and 5 stars to Harry who finally fixed it - but from a company viewpoint- this is an inordinate amount of time to be without a washing machine.

Very thorough and competent engineer who solved our problem

Very nice man. Not his fault he cannot fix a rubbish product

Spoke to Jeff today to sort a repair ,he was very professional and had an engineer booked in promptly.

Great service, kept informed at all times when the engineer was coming, even managed to get an earlier appointment.
Engineer was very informative, spoke clearly and was very polite. Replaced the clock and timer as we were having to constantly have to reset this as it was losing time.
Can’t fault the service we have received from the call to the engineer coming out. Thank you

On time, very fast repair. Everything fine

Andy was prompt, pleasant, respectful of property and carried out the repair with the minimum of fuss even explaining what he had done to rectify the fault. Very impressed

Very polite and problem established and resolved quickly.

Kevin was helpful and solved my problem

Our washing machine broke on our return from a two week holiday - worst time to break down! We got an appointment within two days and the issue fixed with replacement parts. Engineer was on time, efficient and reliable with great communication. Washing machine is fixed and I’m happy.

Excellent service provided on the day

Excellent service. Very prompt. Good communication. Sorted the fault quickly. Thank you

The engineer found the fault quickly and fixed my machine

I said their service was appalling now they help prove it is. I got a reply to my review asking for my details so that my ‘concerns’ could be dealt with, guess who was to review my complaint? The escalation team, the very people o complained about. What did they find ? They are in the right I’m in the wrong because I used their AI system and apparently their engineers often go out on a call with no parts, do nothing but they can keep half your money when they find out they can’t obtain the parts. I said their service was appalling, actually to call it service is a real stretch. Go elsewhere.

Carlos always does a great job.

Quick fix and good service this time.
The engineers are very good, shame about the administration. The first time a huge fridge door was delivered in advance of a hob repair!

Very helpful engineer who sorted out all the problems

Doug3187 - was kind, friendly and helpful! He explained the situation with the appliance and what he had done to rectify it.

Jakob did a great job. Very knowledgable and effecient. However, extremely frustrating when you can't talk to a real person. Automated answer machines do not have all the options and real life is not as regimented as a computer.

Rhydian completed a repair to my cooker.
Very professional nice guy.
Very happy with the service.