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Pacifica Reviews 

49,909
•
TrustScore 4.5 out of 5

4.6

Appliance Repair Service
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Review summary

Created with AI, based on recent reviews

Considering 11,165 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff and engineers for their professionalism, helpfulness, and polite demeanor, often highlighting their efficiency and knowledge in resolving issues. Many people appreciate the quick and effective service, with engineers arriving promptly and successfully completing repairs, ensuring appliances are back in working order. However, some customers experienced dissatisfaction, citing long waiting times for repairs and multiple engineer visits, often due to unavailable parts or initial misdiagnoses. Reviewers also mentioned communication difficulties and concerns about product durability leading to recurring repair needs.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their politeness, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, often praising the efficiency, politeness, and helpfulness... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the politeness... See more

Product

Clients share ambiguous opinions on product, with some reporting significant issues such as appliances not... See more

Customer communications

People report ambiguous experiences with contact, with many finding it difficult to reach the company.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gavin Fairbanks Engineer number 4392 attended my home in Nailsea on Thursday 16 July to address a leak from my new AEG washing machine. He took off the backplate, checked for leaks. No leaks found.... See more

Company replied

Rated 5 out of 5 stars

I contacted Pacifica to register warranties for 2 items I have bought, a Television and a Cooker. As a pensioner, I don't like doing forms online. I spoke to Alison, Sales and customer Accounts Specia... See more

Company replied

Rated 5 out of 5 stars

The repair engineer was very helpful and kept me informed of his arrival time. However, I would advise better communication. Had my fault been properly reported, they could have been prepared with t... See more

Company replied

Rated 5 out of 5 stars

Andrew Buchanan 07814 076067, came to have a link at my washing machine as the softener tray was filling with water after every wash. He quickly identified the issue and replaced the part. He spoke to... See more

Company replied

Company details

  1. Appliance Repair Service
  2. Appliance Parts Supplier
  3. Appliances Customer Service
  4. Insurance Broker

Written by the company

We control and manage an expert workforce of over 300 directly-employed white goods engineers. Technical expertise gained over many years, combined with a highly effective engineer management structure, has helped us become one of the largest and most-trusted appliance engineer workforces in the UK. Overview - Working primarily with manufacturers, insurance companies and retailers, we are able to deliver a service and support solutions with UK-wide coverage that enhances and consolidates the brand reputations of our partners. Field-based and branded services - These services are trusted by some of the world’s leading manufacturers due to our attention to detail and thorough approach. These services include: • Specific training for each brand • Uniform and ID Cards • Continuous Improvement process through field audits • Professional training from our in-house City & Guilds Assured engineer training academy • Vehicle tracking and behaviour monitoring • Specialist route planning team • Extensive field management support • In-house software providing real-time updating • Disclosure and barring service DBS (CRB) checked • Manufacturer approved • Large UK based Customer Contact Centre • World wide supply chain ensuring availability of spares parts required for the job Training with our Repair Academy - The future of our industry is important to us and our clients. In 2015, we set up the Repair Academy to nurture and train young engineers. Our facilities include classrooms and a training kitchen/workshop which features a number of free-standing and integrated products. Green Credentials - Sustainability forms an integral part of our business strategy and increasing our efforts to reach net zero. The business has published its plan to become operationally net zero by 2030. https://pacifica.co.uk/sustainability

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

50K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(49,909)

11,330 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Thermostat problem Electrolux fridge

Kept well informed of engineer location all time. And prompt timing. Frankie knew what the issue was and was already with spare part.
Took very little time and ensured no inconvenience.
Frankie Watson was very polite and completed the job without any mess.

30 July 2026
Unprompted review
Rated 3 out of 5 stars

It took a month to try and get someone…

It took a month to try and get someone out to fix my fridge freezer. However when Darren arrived he was very good. He was personable and gave good advice. I’m dubious at the moment if the fridge freezer will be fixed (we have to wait over 24 hours to see) but that is not the fault of Darren, more the fridge manufacturer.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Quick response to phone call

Quick response to phone call, not waiting to long for someone to reply, while listening to music and constant messages that you will be dealt with asap and hanging on for half an hour.
The agent Antolin dealt with me efficiently, proffesionally and was very polite.

30 July 2026
Unprompted review

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