TreasureBox Reviews 

13,817
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,963 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their good quality, sturdy construction, and attractive design, often noting they are exactly as advertised and easy to assemble. Many people highlight the exceptionally fast and efficient delivery service, with excellent communication throughout the process. The overall service and online ordering experience are consistently described as easy and positive. However, some customers also noted issues with their orders, such as receiving damaged products or finding parts missing for assembly. A few other people also felt that there were problems with delivery communication, including lack of updates or items not arriving as expected, and some experienced delays or incorrect tracking information.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the quality, design, and value for money.... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Reviewers mention positive feedback about quality, often highlighting products as sturdy, well-designed, and... See more

Order

Consumers find order experiences to be ambiguous, with many praising the ease of online ordering, quick... See more

Service

Clients share positive opinions on service, frequently highlighting its speed and efficiency. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was quick as always, and everything was packed so well. The drawers look good once assembled. I'm not sure if it's the way I put it together, but only one of the drawers sits flush agains... See more

Rated 4 out of 5 stars

Amazing price and managed to pre-order exactly what I wanted. Packed in a compact way with plastic wrapping around to be better in rain. Desk was easy to put together with simple instructions.... See more

Rated 4 out of 5 stars

The shop was very busy and no customer service agents were avaliable. I tried all the mattresses and found one I liked and ordered the mattress and seperate base online. Easy online ordering, good com... See more

Rated 5 out of 5 stars

Purchased a trundler bed, wardrobe and vanity desk for my babies bedroom. Am absolutely stoked with what we got. Excellent quality for a good price!! Easy to follow instructions, everything is numbere... See more


Company details

  1. #5 of 5 best companies in Furniture Store
  2. #4 of 5 best companies in Bedroom Furniture Store
  3. #2 of 2 best companies in Home Improvement Store
  4. #4 of 4 best companies in Living Room Furniture Store
  5. #2 of 2 best companies in Office Furniture Store
  6. #1 of 1 best companies in Outdoor Furniture Store

Written by the company

TreasureBox is operated by a group of young, passionate, and ambitious people that are working diligently towards the same goal - make your every dollar count, as we believe you deserve something better. More, Fast, Good, and Economize, are the four main values of TreasureBox that every member possesses. They are undeniably contributing their youth and vitality in order to fulfil these values to provide devoted customers the best online shopping experience possible.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(13,817)

2,957 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery was prompt

Delivery was prompt, product well packaged and was exactly as I envisioned it to be, it’s great to open a package and it’s exactly as it was advertised, am sooo delighted with my purchase, would not hesitate to order again 🙂

16 July 2026
Rated 2 out of 5 stars

Firstly they didn't want to courier to…

Firstly they didn't want to courier to Waiheke island and no explanation. Then I tried to get it delivered to my work for a day I had the car over. Didn't arrive. Tried to call all afternoon via both numbers and using the Chat. No answer on any medium and no call back. So no idea where my gazebo is. Hopefully will hear back next week!

23 July 2026
Rated 2 out of 5 stars

Some of the instructions on the booklet…

Some of the instructions on the booklet is not very clear. Example one of the page we get to it has the piece to put on to another piece but doesn't say what number so then we have to go back to the front Page and figure out what number it is based off the other piece that has a number. Very frustrating and labour intense - not good for the brain!

23 July 2026
Rated 5 out of 5 stars

Satisfied customer.

So far the bed base and mattress are great! Comfortable and sturdy - I was surprised since my experience of flatpack furniture (other than IKEA) has been average at best. I would highly recommend using an electric drill for this wee build. I didn't have one so this took me the better part of 4 hours. The instructions were easy to follow. The pre drilled holes all aligned. I did it on my own so challenge level 3/5. Give me 6 months to review this bed properly - 2 weeks is hardly enough

15 July 2026
Rated 5 out of 5 stars

Treasure box…

I really enjoyed my experience shopping with treasure box, they had a lot of good deals on when I purchased my products and they were definitely worth the money, nothing come broken only little down fall is that I was missing one tiny piece for the basket, but overall everything else was there, delivery was super fast and only took two days, the delivery fee is a lot but is worth it, overall good quality, experience and services with treasure box.

16 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look