TreasureBox Reviews 

14,703
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 3,218 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery services, noting that ordered items arrive promptly and always in secure, excellent condition. Many people also highlight the impressively wide selection of affordable items and the very simple online purchasing process that makes finding desired products completely effortless. However, some customers also noted that package tracking information can occasionally be vague and shipping updates are sometimes missing entirely. A few reviewers were dissatisfied with the assembly process, mentioning that putting together flat pack furniture required considerable patience, time, and dealing with numerous screws.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising super quick shipping times and... See more

Quality

People report positive experiences with quality, highlighting great value, comfortable mattresses, and... See more

Order

Clients share ambiguous opinions on order experiences, as many consumers find purchasing online smooth,... See more

Service

Consumers find service to be positive, highlighting exceptionally quick delivery times, very easy pickup... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very easy to pickup and very quick turnaround and although my order was not ready outside, it was brought out quickly. The furniture was easy to assemble once the instructions were clear - some ins... See more

Rated 4 out of 5 stars

Easy Shopping, fast delivery. Only trouble was that I found it hard to locate any tracking info. I had a tracking number and an order number but when I tried to find any updates, I couldn’t. Also tr... See more

Rated 4 out of 5 stars

Timing and quality of package was great, on time and in good condition. The only reason for the 4 stars is because the instruction manual wasn’t very specific about which parts faced up or down. Which... See more

Rated 4 out of 5 stars

Happy with the products and delivery service. Got mattress and bed frame a 8 days after purchasing. I would have given them five stars if they had let me know they didn't expect to ship order for 4 da... See more


Company details

  1. Furniture Store
  2. also in
  3. Bedroom Furniture Store
  4. Home Improvement Store
  5. Living Room Furniture Store
  6. Office Furniture Store
  7. Outdoor Furniture Store

Written by the company

TreasureBox is operated by a group of young, passionate, and ambitious people that are working diligently towards the same goal - make your every dollar count, as we believe you deserve something better. More, Fast, Good, and Economize, are the four main values of TreasureBox that every member possesses. They are undeniably contributing their youth and vitality in order to fulfil these values to provide devoted customers the best online shopping experience possible.


Contact info

4.2

Great

TrustScore 4 out of 5

15K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 26% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(14,703)

3,009 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Tricky assembly but lovely end product

The pick up process was easy.
Instructions to assemble were pretty vague and left a lot for us to figure out on our own. Luckily my husband is a builder but if I were on my own I would have really struggled.
One of the dining chairs had a bit of metal blocking the screw hole which my husband had to remove using tools to complete assembly.
Despite the assembly process being challenging the final product is lovely and looks great.

29 October 2026
Rated 4 out of 5 stars

Very good product

The TV unit was easy to assemble with clear instructions. The unit design is elegant and smart. Quality is good for the pricing except for a few minor mishaps in finishing but it’s not noticeable. Overall, the process of placing order, payment methods, and pick-up was excellent.

31 October 2026
Rated 4 out of 5 stars

Price was reasonable for the product

Price was reasonable for the product, had an minor issue with a corner screw being difficult to screw in. The table seems stable. Ordered Thursday evening arrived Saturday morning. Thanks.

30 October 2026
Rated 5 out of 5 stars

Excellent Product From A Trustworhty Company

Excellent service and all queries and requests responded to within a reasonable time frame.
Excellent product at a very good price and easy to assemble. A very happy customer and highly recommend Treasure Box. Wife now off my back!!

26 October 2026
Rated 1 out of 5 stars

Faulty Product sold, no help given on day of purchase

Bought a bed frame on Saturday and opened it up when I got home to find a structural piece missing. Drove all the way back to treasure box as I couldn’t get anyone on the phone, chat or email, only to find out that they couldn’t help me until Monday when their after sales team starts working.

I needed to use the bed that day so I had to screw in a piece of wood I had lying around to keep the bed frame stable.

Why does it take a a whole separate team to open another box of the same product find the missing piece and hand it to me?

Wasted a lot of my time, energy, petrol and money over faulty product sold and poor customer service.

30 October 2026
Rated 5 out of 5 stars

Good communication and fast delivery

I ordered a bed that was in stock and 2 bedside tables that were preorder, they were going to send it once the bedside tables arrived but I emailed and asked for the bed to be sent straight away which they done, easy to put together all items, decent quality for affordable prices, although I recieved the bedside tables with no notification that they had been sent or tracking, all in all no issues!

22 October 2026
Rated 3 out of 5 stars

Nice vanity for the price. Delivery service was confusing.

Quality feels pretty good and lights work quite well. Watch out for the corners of the stool though as they're quite sharp.

Assembly took quite a while with the number of parts. Would recommend using an impact driver to speed things up.

Delivery was a bit confusing as they used Post Haste and they never updated their tracking info. So had no idea what the status was till it just showed up randomly.

22 October 2026

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