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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, most reviewers were let down by their experience overall. Customers frequently complained about extremely long delivery delays, noting that orders took several months to arrive or remained indefinitely stuck in the pre-shipment stage without updates. Buyers also experienced poor quality merchandise that looked nothing like the website pictures, alongside completely unresponsive customer support channels when asking for help. Some reviewers were happy with the quick delivery times and the sincere messages featured on the items. These shoppers mentioned that their packages safely arrived within a couple of weeks, providing a pleasant contrast to the widespread shipping delays.

What people talk about most

Order

Clients share profound dissatisfaction regarding their order experiences, highlighting extreme delivery... See more

Product

Consumers express deep disappointment regarding the product, consistently reporting extremely poor quality... See more

Delivery service

People report profound frustration and negative experiences with the delivery service, noting extreme delays... See more

Website

Users describe negative interactions with website, warning others that the platform is unreliable. Consumers... See more

Customer communications

Customers had negative experiences with contact, consistently reporting frustration when trying to reach... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Placed order 9/13. Says delivered on 12/9 but nothing was in my mailbox (which requires a key to access). Filed three claims with USPS and they say they have seen nothing. Asked TPUSA respectfully... See more

Rated 1 out of 5 stars

Never received order. Like others, I was patient given the circumstances of the horror that happened with Charlie. Wanted to support them. Order took over 3 months to show ‘shipped’ which then sat a... See more

Rated 1 out of 5 stars

Do NOT fall for this site. It is a scam. Fortunately, I only ordered one shirt. Make sure you perform due diligence. The Chinese lettering started appearing on email replies, immediately knew somethi... See more

Rated 1 out of 5 stars

19 weeks and no merchandise while they continued to sell the same shirts at events. Requested a refund and no response. Now, they blocked my email. "TPUSA Merch (StoreXTPUSAmerch.com) Your messag... See more


1.4

Bad

TrustScore 1.5 out of 5

47 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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1.4

All reviews

(47)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not purchase

I ordered merch in October and finally had to dispute the charge as it was never shipped. Reaching out to them was fruitless!

5 October 2025
Unprompted review
Rated 1 out of 5 stars

It has been over 25 weeks and I have…

It has been over 25 weeks and I have still not received my order. It was only two tees and for the past 4 weeks the tracking says it is sitting at their warehouse awaiting pickup. When I contact them asking for a status I get a bullshit canned answer and not resolution. If you ordered from them you will NEVER see those items! NEVER!

15 September 2025
Unprompted review
Rated 1 out of 5 stars

Don’t give them your money for merch

Never received order. Like others, I was patient given the circumstances of the horror that happened with Charlie. Wanted to support them. Order took over 3 months to show ‘shipped’ which then sat as ‘label created, waiting to be picked up’ since 12/21/25 and still shows that to this day.
Contacted them 3 times and they have done nothing- so I finally disputed the charge on my visa.
So disappointed considering the TPUSA organization was so solid. They should get a better company to deal with merch.

13 January 2026
Unprompted review
Rated 1 out of 5 stars

Genuine message. Garbage material and fit.

Took 16 weeks to get my order of 3 t-shirts. I understand demand was extremely high and I ordered directly from TPUSA, my review is not solely based on long lead time for my order.
$115 to get these (3) t-shirts to my door, and when they finally arrived, they are paper thin, no real brand name on shirt tag area (Gildan etc), not pre-shrunk, and just all around terrible fit and cheap. I sincerely don’t like leaving a negative review given the situation but I would have rather donated my money to a charity. Message on shirts are genuine and sincere. Shirts are garbage.

1 January 2026
Unprompted review
Rated 1 out of 5 stars

Waited 3.5 months for my order and when…

Waited 3.5 months for my order and when it finally arrived it was sent the cheapest shipping option balled up in an envelope. The tee shirts are so thin you can see thru them. Contacted CS multiple times with no response or a generic response to be patient. Never buy merch here, ever!

3 January 2026
Unprompted review
Rated 1 out of 5 stars

NOT THE REAL SITE!

NOT THE REAL SITE!! CharlieKirk.com is the real merch site. This site is a scam site making millions off of Charlie’s death, these evil people will have to awnser someday so ashamed I fell for this website, my bank disputed it so anyone else be careful

20 December 2025
Unprompted review
Rated 1 out of 5 stars

Scam Clothing Company

Bought several shirts 9/14/25 it’s now 12/29/25 with no goods received. After several emails with customer service they either ignore you or they give you the run around about “Charlie’s Mission”. I am all for the cause but this website is a scam. I had to dispute the charge with my bank. Do not buy from them.

28 December 2025
Unprompted review
Rated 1 out of 5 stars

I have been scammed by…

I have been scammed by Store@tpusamerchcom. Gmail. Why is there no help for us? I ordered a large amount of merch for my family and never received product or any replies from their,
Email.
I dont know whey these scammers are not gone after!
Please help!

24 September 2025
Unprompted review
Rated 1 out of 5 stars

Ordered $76 of merchandise Sep 21

Ordered $76 of merchandise Sep 21. It is Dec 22 and have not received it. Tried to cancel order but there is no phone number and left my phone number but they will not return my calls. Will have American Express disput the charge.

9 September 2025
Unprompted review
Rated 1 out of 5 stars

We ordered Tshirts through what we…

We ordered Tshirts through what we believed to be the legitimate site for TPUSA and have come to realize we have been scammed. If you want to purchase merchandise, order it through the Charlie Kirk Show. I received my Freedom Shirt within 10 days. Nice quality. I have disputed the charge for the TPUSA through our credit card and will let them deal with the fraud.

13 September 2025
Unprompted review
Rated 2 out of 5 stars

FEELS UNETHICAL

Ordered shirts on Sept 14th and almost 3 MONTHS later, still no tracking or shipment. Customer service gives vague replies and no real info. PRICES have INCEACED $15 since I ordered. Feels unethical to cash in on someone’s passing while failing to deliver. Very disappointing.

14 September 2025
Unprompted review
Rated 1 out of 5 stars

I would give this zero stars if I could!

I would give this zero if I could! The "sweatshirt" is t-shirt material. It took 12 days to get here - from China. There is no way to contact anyone as you get entered into an endless loop with no actual contact. Don't buy from here!!! It's a scam.

26 November 2025
Unprompted review
Rated 1 out of 5 stars

I fell for it..

I fell for it... I'm usually so much better about checking and rechecking... but it looked legit. I ordered 2 shirts and received a "confirmation email". Have tried to contact twice to check on my order and have sent another asking them to cancel my order... no reply. This makes me so angry and so sad.

21 September 2025
Unprompted review
Rated 1 out of 5 stars

Yup! It’s a scam.

Yup. This is a scam. I purchased over $135 on 9/13 and as of today 10/22, I haven’t received anything. I wanted to show my support to Charlie Kirk, however, it appears I’ve been scammed.

22 October 2025
Unprompted review
Rated 1 out of 5 stars

THIS IS A TOTAL FRAUD

THIS IS A TOTAL FRAUD, SCAM, AND NOTHING BUT A BOLDFACE LIE!!! DO NOT ORDER ANYTHING FROM THIS COMPANY!! IT HAS NOTHING TO WITH TURNING POINT, CHARLIE KIRK'S REAL COMPANY!! IT IS A FRAUD BASED SOMEWHERE IN THE UK. I ORDERED A SHIRT AROUND SEPT 15, 2025, AND STILL BY OCTOBER 22,2025, I HAD NOT RECEIVED ANY SHIPPING CONFIRMATION, TRACKING NUMBER, NOTHING!! WHEN I WENT TO THE CUSTOMER SERVICE LINK IN MY ORIGINAL AND ONLY EMAIL, IT DID NOTHING, AND WENT NOWHERE!!! MY HUSBAND WARNED ME, BUT I THOUGHT BECAUSE IT HAD "tpusa.clothing" in THE LINK, IT WAS LEGIT. IT IS NOT!! SOME A**HOLE HAS MADE MILLIONS PROFITING OFF THE DEATH OF A WONDERFUL, CHRISTIAN, MAN, HUSBAND, FATHER, AND LEADER!! IT IS AS SICK AS YOU CAN GET!!!

15 October 2025
Unprompted review

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