First time online customer
First time online customer, 0/5 experience. I placed order on Sep 16 via website after reading good reviews, it allows to place order (not indicating out of stock), receive confirmation requesting e-transfer same day, e-transfer sent, no update for 2 days, called back with cashier having no clue, received email next day stating 1 of 5 items is out of stock with all other items available, will send out soon as its back in stock on Sep 18, apologizing for and will add a small gift for inconvenience. Fast forward Sep 23, still no update via call/vm/sms/email. Called to inquire after 5 days of waiting with no clue whats happening and they say all items I ordered except for 1 are out of stock and they have no clue when it will be restocked. So they lied initially on Sep 18 when they said they are only waiting for 1 item. On top of that Canada Post will take another 5 bus. days whenever it does arrive and its final sale with no refunds. Cashier says shes busy after barely 2 minute on the call and needs to deal with customer and will callback later. Has been 30 with no callback 🤦🏽♂️I check my email and received a short email 6 minutes after the call saying she tried calling and I can come in person to grab the item and sorry for the inconvenience, lol. Again completely dodging any accountability and calling back to explain how this even happens in 21st century. Cashier stated they do not have time to update item availability on website 🤷🏽♂️ You don’t need time to update item availability on sites, just a $50 monthly AI sub for inventory management will do it automatically, ridiculous. Even forgot the availability, it only takes 1 minute to send an email/sms or to call the customer to update them, and again, you can use AI for that too if you cant even do the bare minimum of operating a business. Gutter level Business management & organizational skills, lack of awareness & empathy and complete disregard of customer experience. Did not make any effort to communicate updates, provide resolution, offer alternatives/refund, be transparent, admit responsibility or make any corrective measures at any step of the process. Would never shop here again unless it’s the last shroom dispensary in Vancity and I had 1 month to waste while waiting for an order from a place thats only 20KM away from my home, lol. Edit: Its now Oct 02, over 2 weeks since last call with Shroom House and still not a single email, text, phone, vm, order or tracking update, these people are scammers.