The Retailer Reviews 

193
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers had a great experience with this company. Customers frequently praise the fantastic quality of the clothing items and appreciate receiving authentic products exactly as promised. Consumers consistently demonstrate the remarkably fast shipping and smooth overall delivery process that makes online shopping thoroughly enjoyable. Reviewers often note how responsive and deeply engaging the support team is when answering questions about recent purchases. Some reviewers were not happy with long delivery delays, unexpected waiting times, and missing items in their shipments. Others mentioned that customer service could occasionally be slow or entirely unhelpful when trying to resolve order problems.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, frequently praising the thick cotton fabric,... See more

Quality

Consumers find quality to be positive, highlighting top quality garments made from heavy, 100% cotton... See more

Order

Clients share ambiguous opinions on order, with many reviewers praising the fast shipping and simple... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, highlighting a stark contrast in... See more

Customer service

Reviewers express mixed feelings regarding customer service experiences. While many consumers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been with theretailcorrection for few months now. First it was only with my wife's account. They are legitimate although stocks can be limited but they are not fakes. I had been sent wrong size... See more

Company replied

Rated 4 out of 5 stars

The items are legitimate and many are indeed sold at retail prices and a few under retail. Massive discount that normally can't be bought from any other stores. The only problem is the long wait. Yes... See more

Company replied

Rated 5 out of 5 stars

I was really surprised that not only it got delivered in such a timely manner the fabric speak more volume. Small fits me perfectly too so the size description is on point. The only thing I would’ve... See more

Rated 5 out of 5 stars

First, the product was excellent and as promised. That said, you learn the most about a business when you have a problem. I had a sizing issue with The Retailer. The char support team was really respo... See more



Contact info

4.2

Great

TrustScore 4 out of 5

193 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically takes over 1 month to reply

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4.2

All reviews

(193)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I just received my legit Yeezy gap shirts…

I just received my Yeezy gap shirts from the-retailer.com and they are authentic and legit. I am extremely satisfied with them and they are not fake. Thank you to the personalised real human customer support for helping me when I had a question. I will be ordering again because they have fast shipping. Thanks!!!!

19 August 2026
Unprompted review
Rated 2 out of 5 stars

SCAM

SCAM

Do not purchase from this site. They use AI for their customer service which pretends to be a human helping and doing stuff, but it’s actually telling you what you want to hear whilst doing nothing. They also trick you and auto charge your card for a monthly subscription and when you try to cancel, they UNCANCEL your cancellation. They literally get their stuff from the Los Angeles archive site so just cut out the middle man and shop there so you don’t get conned like I did.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent communication and customer service

First, the product was excellent and as promised. That said, you learn the most about a business when you have a problem. I had a sizing issue with The Retailer. The char support team was really responsive and remained fully engaged until the matter was resolved. I am impressed by the quality and kindness of their service team.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer support!

Contacted support. They responded very quickly. My issue was taken care of right away.
Shipping was fast and efficient. I got my shirts and I’m very happy with the purchase.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Quicker than quick!

They are very quick to reach back to you and quality of customer service is amazing. Got my order very quick with a correction to it even quicker! Amazing job guys!

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Mannn

Mannn, let me tell yall. Byfar the best T and long sleeve in the game and its only for $5. Thats a playa price! Look, buy some for yourself, your fam, your friends, your neighbors, shit, stack up for next year! Im telling you, this deal will pass and you gone be left wishing you had more. Anyway, thanks for the excellent customer service and delivery. Yall some real ones☝🏾

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Potential scam

At best this company is very incompetent and at worst they are a scam.

Had an order get shipped out well past their promised delivery window and then never arrive. Since they used some budget shipping service, I couldn't even track the package on my end to figure out what happened. Tried to get a resolution with customer service, but that was an even more frustrating experience (kept getting messages from multiple people about the same thing I had already discussed and explained to them). Was promised several different resolutions and never received any actual resolution.

DO NOT SHOP WITH THIS COMPANY

18 July 2026
Unprompted review
The Retailer logo

Reply from The Retailer

Hi Nick,

We do ship high volumes, and occasionally a mistake slips through, that's on us to sort, and we will.

On top of that we will compensate you and send you a partial refund / send some free items as a sorry because this is not the experience we want our customers having.

In the US we ship with UPS, not a low-cost carrier, so everything's properly tracked. You won't be out of pocket, and you'll receive your items. We're investigating what went wrong here so it doesn't happen again.

Please email us at support@theretailer.com.au and this will be resolved within the hour

Rated 5 out of 5 stars

Highly recommend The Retailer

Highly recommend ordering through the retailer.

Really liked the clothing that I had ordered at first, so I ordered more. However after some issues and some communication with customer service I had gotten frustrated because in order I had canceled still had been fulfilled and I had been charged.

But customer service did everything to make it right and showed that this company care cares about its customers. I will be ordering through them again.

16 July 2026
Unprompted review

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