The RealReal Reviews 

I loooove my find from TheRealReal. My item was exaclty as pictured and the shipping was fast. They have the best customer service too!

The item itself seems great but it was folded and stuffed into a very small package causing lots of creases that will be very difficult to get out. This is an alpaca knit cardigan so cleaning and dry cleaning are only recommended very sparingly. Not sure how best to do it.

Reliable, good prices

The bag is a total disaster. I am very disappointed & will not purchase anything from this site again. The bag was rated in fair condition. I couldn’t believe how digesting the condition . It is dirty and the zipper was unglued in the front of the bag. I understand it’s a second hand bag however, its not worth anything in its current condition.

The condition of the sneakers were much worst than described

I am down the middle. I absolutely love the boots. Both pair are beautiful. Louboutin as promised if not better! 10/10. Gucci was a bubble buster. On the website the size posted was 35, they came as a deflating size 36. Gorgeous boots, too big. I had to begrudgingly send them back and pay another $15.95 for shipping even though it was not my mistake. Will I shop again on The Real Real? Yes. Just know I am not happy with the shipping cost to return for the company’s mistake.

Considering the fact that a few hundred/thousand dollars will be potentially spent on your website the Items/Goods are poorly photographed.
Also, the delivery service takes too long and is in accurate most times

I bought a mcm bag its giant lol my only problem was it was super relaxed for price had to buy something to put in the bottom.But it’s 100 percent authentic n I love it

Absolutely gorgeous!!! Quick shipping and in perfect condition!!!

The photos and description were accurate, I got exactly what I expected.

I was very disappointed in the fact that the leather handle on my bag was lost in transport. When I contacted Customer Service, which was only available through chat (which I hate.!) I was told that the only thing they could provide was a $15.95 credit on my next purchase. That infuriated me because what I really needed was a strap for my leather bag. I finally had to protest and said that was unacceptable but in the end I was credited $15.95 to my credit card. I felt like I was not appreciated, neglected, and frankly for an expensive order I should be able to reach a live person for customer service. I’m not making a purchase through the real real ever again.

The necklace pendant that I purchased is really beautiful. (A chain would have made this a 4.5 review.)
It took so long to receive my purchase(s). Shipping is slow. Faster shipping would've made this a 5 stars review.

Absolutely love it

Excellent experience. Ty.

The brand is wrong and the condition is also inaccurate.

Customer representative who helped me was awesome

Great price and the ring was lovely! Very happy with the purchase.

This has been a horrible experience. My jeweler recommended them and had appraised a bracelet at 7,600. This company wanted to give me 250.00 before fees! I said no. Ship it back immediately. Well guess what? They can’t find my bracelet and are only going to pay that amount they appraised which is 7,350 LESS than what a reputable appraiser valued it at.