I love that I got a vintage bag at a decent price. Though, I wish some of the pictures were more clear for fine detail scratches or scuffs that aren't always visible or clear if it's a "camera glare"... See more
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I have been purchasing and selling from the RealReal for many, many years. When I had a problem receiving monies for my sales, they went out of their way to make it right. I still contin... See more
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I have been buying on the realreal for years now and the majority of the time, I must give it five stars however there has been times when selling on the realreal it's been a problematic with descri... See more
Company replied
All is good but the shipping to Israel very very expensive!!! And the materials are use so I ask to put the price when you ship I under off 74$ that’s the way I’m not pay very high prices for the tax... See more
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Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
132K reviews
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6 items in a row have been wrong..
6 items in a row have been wrong... wrong sizes ... 2 dresses literally the same each time wrong size... gucci aces for the kids labeled completely the wrong size...pink ones and white aces with fur that wont fit them for maybe 4 years bc they are so big... purchased a gucci cat shirt for my son the sku number from gucci that claimed it was 2700$ i looked it up and it was totally for a different product to top it off just bought an alexander mcqueen bag and the size is also wrong... its like children are measuring things this site used to be good used to get correct items now when you call them you are outsoured to india to a call center...
17 August 2026
Unprompted review
My purchase arrived quickly and was in…
My purchase arrived quickly and was in perfect condition - also fits perfectly
10 August 2026
Happy customer
So far I’ve ordered twice and did not disappoint! The shipping isn’t bad. Bags were in great condition. I’m definitely going to keep shopping here!
3 August 2026
Great price and great item!
3 August 2026
LOVEEEE
LOVEEEE. I am SO HAPPY with my purchase. Everything was smooth, it came fast. The shoes are perfect. Literally so happy with it!!!
3 August 2026
Poor condition even though described as excellent.
Just received a bag described as "excellent' but it is worn, lost it's shape, and has a few places where the trim has come off.
The customer service is terrible too. All they do is apologize and never fix the issue. Many emails into CS and never any solution.
My last transaction will be the last and I might just dispute it with my credit card company because it is not a described.
Delivery took forever too and they didn't insure the package.
8 August 2026
My bag was exactly as described and…
My bag was exactly as described and absolutely beautiful. The shipping took a tad bit longer than I expected but overall I am extremely satisfied with my purchase 😊
10 August 2026
Great experience.
10 August 2026
The jeans I received were not as…
The jeans I received were not as expected with size or wear and tear and so I notified them and they ent a quick return prepaid receipt so it made things much easier for me. Unlike POSHMARK who refuses to return an item when it is not as described which is a really bad policy, I prefer dealing with companies like The REAL REAL who honer their products and have integrity.
10 August 2026
All of my items were amazing!!!
The items were as described, I received all my items quickly, amazed at the condition of all four pair of shoes, I am very satisfied. Luxury for Less!!! I love the real real!!
10 August 2026
My item came exactly as described
My item came exactly as described. Quick shipping- arrived within about 4 business days. Will buy from again.
10 August 2026
The item was in super great condition.
23 July 2026
You said the hat was including the box…
You said the hat was including the box but the box was a tiny cosmetic box not the one you would get with a hat
10 August 2026
Inaccurate description
Description of the type of gold was inaccurate, which I didn't realize until I received the bracelet. Customer service was very quick in offering a refund.
10 August 2026
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