I love that I got a vintage bag at a decent price. Though, I wish some of the pictures were more clear for fine detail scratches or scuffs that aren't always visible or clear if it's a "camera glare"... See more
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The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
United States
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Hello! Unfortunately, the Chanel sun shades I bought are missing parts and unable to wear.
I understand the seller might have forgotten to mention that when posting the item for resale; however, your company should have inspected the shades and noted that they were damaged and not wearable.
I am also writing to Chanel as the pride themselves with the quality of all their products to bring awareness of such poor quality sunglasses.
Kind regards,
Maria Gutierrez
I have been intrigued with the bag I bought for some time. It's current enough to still be on the LV website. Shopping at a very exclusive second hand designer shop in NJ, I found it for $650 less than the retail price. That's not enough of a savings for me to not just buy it new. I got it every bit as lovely on TRR for $2,350 less than the retail price. GORGEOUS!!!
This was my first purchase. The purse is beautiful. The experience has made me decide to use you more often. Your service was very good. All I can say is keep up the good work. Thank you.
Easy transaction and quick shipping. Product as described. A+!
The Real Real changed my address by removing the PO box code I specifically included in my address so that I could receive my package by the courier service. I have spent WEEKS talking to the courier company, but because they don't have the code (that the Real Real removed) they cannot identify my package and it could take months before they find it. SO DISAPPOINTED.
Excellent product! Perfectly described and arrived uneventfully!! Great job!!
My CJR dress looks great. Wonderful fit.. Ready for my NY trip in December...
Buying from therealreal is always easy and trustworthy. The prices are incredible, and I have been able to buy my favorite jewelry artists’ pieces for much less than retail. Every purchase has been extremely easy, thoughtfully packaged and safely received. If you’re not sure of other websites, rest assured that therealreal is the real deal. You won’t be disappointed
The quality of my purchase was just as described - excellent. Very pleased with the packaging and the prompt delivery. Can't wait to wear them in Paris!
The shoe I purchased was listed as a size 11. The shoe I received was a size 10. Customers should never have to cover shipping costs for the company’s error.
My item was just thrown in the box. The package job, was poorly executed. The ring itself is nice. But the way it was mishandled is a disappointment.
The communication about purchasing and delivery was very good.
I was excited about the item being described as in excellent condition with no signs of visible wear. However, when it arrived there were 3 small holes on the left sleeve. I repaired them, but shouldn't have had to do that
The shipping time was great, loved the updates. The only issue is when I opened my package it had an awful odor, it stuck with the dust bag and the actual bag. Don’t understand why it would have an awful odor like that. It’s never happened to me, I’ve ordered other things before and this is the first time that’s happened.
My shoes arrived quickly and in near perfect condition! Coupon code worked on top of sale. These shoes retailed for like 375+ and I got them for under 150. Amazing
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