The RealReal Reviews 

I LOVE TO PURCHASE FROM THE REAL REAL BECAUSE EVERYTHING IS ORIGINAL AND THE PRICE IS BETTER. THANK YOU

Great bag! Very beautiful and well taken care of!!

Service and delivery excellent. I’m not as happy with the product as I wished I would be. The photo showed the dress as more camel/ tan and teal while the actual color is more melon. But I’m keeping for my event.

Shipping. Not only is it expensive it is not reliable. I have been waiting for a package that was tracking for 17 July arrival and still nothing. The Real Real is definitely NOT WHAT IT USED TO BE.

The product looks better than expected and I received it quickly.

The duties should be estimated for the client before checkout.

Because I bought some sunglasses and they were supposedly from a brand and it turns out that it wasn't

Love my kimono I purchased. It's my 2nd order from them. Arrived in a decent amount of time. Item is as described.

Bought two pairs of tennis shoes. They were both the wrong size. Kudos to Princess and Tyler for helping me with a refund. People in shipping need to pay closer attention.

This place is such a rip off! BEWARE! I sent in a brand new- never been worn Nili Lotan winter coat with a price tag still attached worth over $1600 (original cost was $2000). This was sent in March and they sent me a check today of only $149. Seriously not even worth it. This is a scam.

Excellent product, my handbag was in the condition as described, arrived quite fast

I got a really good deal on the red bottoms. And on top of the great prices, I was given a $25 store credit.

Mailed promptly and happy with the item purchased.

Positive: Items arrived on time, well priced and carefully packaged. All items were as described in terms of their condition & great designs.
Negative: Two out of the three bags I ordered smell really bad. I cleaned, deodorized & aired them out but still they smell bad. I am disappointed about that, because I like the bag designs. I'm hoping that a professional dry cleaner/leather spa will be able to get them smelling fresh.
This is not the first time I've received a stinky bag from The RealReal (last time this happened, I had to return it; it smelled vile) and it definitely keeps me from ordering more often.

Have been a customer since the business was started.I have been very pleased with their service!Thanks

⭐⭐⭐⭐⭐ Flawless Experience – Exactly as Described!I am thrilled with my Golden Goose sneakers! The product description was spot-on, capturing every detail of the unique distressing, color, and material perfectly. Shipping was incredibly fast and arrived exactly on time. Buying pre loved shoes online can be a gamble, but this was a 10/10 seamless purchase. Highly recommended

I purchased a Louis Vuitton scarf from The RealReal. When I later tried to reconsign it, their team flagged it as “authenticity questionable.” I spoke with a RealReal representative who assured me this happens sometimes, and I brought the item in to explain the situation and try again. It came back rejected for the same authenticity reason.

I’ve had great experiences with them in the past, but this raises an obvious concern: if they’re questioning the authenticity of an item they sold me, they should refund my full purchase price. I’ve reached out to my rep multiple times and still haven’t gotten a resolution. It’s been frustrating and time-consuming.

My advice: be cautious before buying luxury items from this vendor. If they won’t stand behind the authenticity of what they sold you, that’s a real red flag.

Practically new!

I’ve been hunting for these boots since last fall. I’m so grateful to finally have them!