The RealReal Reviews 

There needs to be photos of defects I wouldn’t have paid as much as I did for this purse if I saw how cracked it was.

Fast and accurate

Amazing and genuine

Great products - returns are good - I can find just about anything

The Marc Jacob bag was in excellent condition and the overall experience was very professional.

It was easy to return an item that didn't fit.
I wished it was available in a larger size.

Pictures aligned with the condition of the bag. Shipping was extremely fast. I wish there would be an option for signature acceptance in shipping, but everything else is great.

I placed an order on July 10, 2026 for the Bottega Venetta Hiking Boots sized IT 40, US 10 as stated on the website prior to purchasing. When I received my order on July 17, 2026, the Bottega Venetta Hiking Boots were a size 37 which is not the size that I ordered.

When I contacted customer service the agent asked me what I wanted the resolution to be, which I thought was extremely unacceptable as the customer.

The item I purchased was a fake, it’s crazy that this item passed the real real inspection, just a basic search on google is on the serial code comes out to be fake

Awesome experience!!! First time!

1 star – Poor communication and disappointing payment practices
I recently consigned items for my aging mother and encountered an unexpected $12.50 fee for receiving payment by mailed check. The fee was only communicated to me after the check had already been sent, leaving no opportunity to opt for a different payment method such as direct deposit.
As an ER doctor with a demanding schedule, I was not able to act on earlier policy notifications. A clear heads-up prior to mailing the check would have allowed me to avoid the fee entirely. This process felt inconvenient and poorly handled, especially for a relatively small but meaningful amount to my mother.
The RealReal already charges significant consignment fees. Adding charges for mailed checks with inadequate advance notice creates a frustrating experience. Better communication and clearer options upfront would greatly improve customer satisfaction.
I’ve also noticed that The RealReal tends to reply to complaints with very similar, templated responses, which makes it feel like these issues are not genuinely addressed on a case-by-case basis.
I will not be using their consignment services again.

everything went well. no hiccups, good communication and a good product.

The bag I bought was a lot dirtier inside and had a big stain that wasn’t in the description. It would be helpful if you photographed everything instead. It has had pieces of paper and a receipt in the pocket that wasn’t pictured. Disappointed for the first time with TRR. I had to clean the bag twice so far and even vacuum it to clean up the mess. I am keeping it even though I purchased the return option because I liked the bag but still disappointed with lack of photos and description felt deceitful. This is the first time I am debating on not purchasing another item from TRR.

The Gucci bag doesn’t looks original as the site show . I’m sure it’s a replica and fake bag and a paid lots of money for it. Dissatisfied and disappointed ☹️

The item I received was not as described. Trying to initiate return and refund. First time that I have been highly disappointed in a purchased item

❤️❤️❤️❤️❤️❤️ good

The items I’ve ordered from TRR are always as stated. The price is right and delivery timely!

COMPANY STOLE MY MONEY
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This happened a while ago but I am feeling compelled to tell this story today. I ordered a pair of expensive shoes from The Real Real. Upon delivery and opening the box, I was confused to find another box inside with a shipping label going to a completely different place. My shoes were not in the box and it was clearly tampered with. I was disappointed and reached out to the company hoping they would make it right. I documented what I received and a representative assured me I would be refunded. I was to send the box back. I made it very clear that what I was sending back did not contain the product.

Me - “ I just want to make this clear, the box that i received had another box Inside with a complete different label. I believe the package was stolen and have contacted ups”

The Real Real - “ Do not worry. I have already mentioned the notes for our team, so you will not facing any issue. Our team process your refund high priority.”

I went ahead and followed the instructions and waited patiently for my refund.

Upon The Real Real receiving my package. I was emailed and informed that I would not be receiving my refund and instead threatened to open up a legal investigation.

I have everything documented and the company refused to make it right. I will never use this company again and heavily discourage you not to.