I’ve shopped with Real Real for some time and always found fabulous, well described and accurate product descriptions, photos and pricing. This time was no different. Everything was terrific. The ite... See more
Company replied
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The dress is beautiful and exactly as described except I was led to believe that the medium would be similar to a size 8. When I received the dress, the tag said a size 6. Luckily it fit and I love... See more
Company replied
Overall great selection and easy to purchase. I think image quality can be improved for most products. A lot of the angles don’t show wear appropriately.
Company replied
WELL THE CLOTHES ARE AMAZING FABULOUS WORK ON SHIPPING PRICES. PERIOD. IM A WALKING REALREAL MODEL KNOW THAT. EVERYONE EVERY DAY EVERY WHERE I GO. LOVES MY STYLE. AT LEAST 25 A DAY I SAY THE REALREAL... See more
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Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
130K reviews
Asks customers to review
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Very smooth transaction from beginning to end
Very smooth transaction from beginning to end. The item received was exactly as described. Packaged very well and shipped very promptly. Could not be happier!
30 June 2026
My bag I ordered is exactly how i…
My bag I ordered is exactly how i expected it. It also got here 2 days earlier than expected! The Real Real is a good place to buy certified used designer items. Though I do wish you could negotiate the price.
28 June 2026
Quality
Arrived timely. Condition was just as described. I was hesitant at first but I am happy with my purchase!! LV trousse 28.
30 June 2026
Exactly as pictured and described with…
Exactly as pictured and described with quick shipping
23 June 2026
Still have no idea where my package is
Still have no idea where my package is. No answer so yeah not good.
26 June 2026
My purse whats exactly if not better…
My purse whats exactly if not better than was was photographed!
30 June 2026
The bag is beautiful!
The bag is beautiful!! The box it came in wasn’t tape well and when I received it the bottom was almost open. The bag wasn’t damaged in anyway but would have been. Otherwise very satisfied.
30 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Answered my question quickly via…
Answered my question quickly via WhatsApp to confirm I was getting what I wanted. Arrived decently packaged. Great experience overall.
30 June 2026
Reply from The RealReal
We're so pleased to hear that our quick WhatsApp response confirmed your order and that it arrived well-packaged. We appreciate your kind words about your great experience!
I had been looking for months for a…
I had been looking for months for a diamond pendant to match my wedding ring. I suddenly remembered to check The Real Real and I found exactly what I wanted. I am so thankful for this website!!!
30 June 2026
Reply from The RealReal
We are so happy to hear you found the perfect diamond pendant to match your wedding ring! We appreciate your kind words and are thrilled you are pleased with your purchase.
Finally received my order…
Finally received my order with no email notice and not signing for an expensive purchase. That could have caused a problem if delivery had reported package dropped off while I had no merchandise and didn't sign for it.
I haven't received my order that I placed 6/28. This is now 7/7 without sufficient notice about what is happening with shipping .
7 July 2026
Reply from The RealReal
We sincerely apologize for the delay with your order and the lack of communication. Please feel free to reach out by email at reviews@therealreal.com if there is anything we can do to assist you further.
The wallet is in TERRIBLE condition
The wallet is in TERRIBLE condition. Scratched and wrinkled. It should be described as poor as opposed to very good.
29 June 2026
Reply from The RealReal
We're truly sorry the wallet you received was not in the condition described and that it was scratched and wrinkled. We understand your disappointment. Please email us at reviews@therealreal.com with details for assistance.
Listing was not truthful
The bracelet that I ordered for about $2500 came with a broken clasp. This was not mentioned in the advertisement for this bracelet.
29 June 2026
Reply from The RealReal
We are concerned to learn about the broken clasp on the bracelet you received. We are reviewing our quality control process to prevent this from happening again. Please feel free to reach out by email at reviews@therealreal.com if there is anything we can do to assist you further.
I was supposed to get my wallet…
I was supposed to get my wallet delivered on the 26 of June, it got moved to the 3rd of July then moved again to the 6th of July .. I was not able to track my package and I placed my order since the 18th of June. No tracking number or notifications I had to send an email to the real real team just for them to let me know that they were working on it that’s all the info that I got
28 June 2026
Reply from The RealReal
We're truly sorry to hear about the significant delays and lack of tracking information for your order. This is definitely not the experience we want for our customers. Please email us with your order details at reviews@therealreal.com so we can investigate this issue for you.
I don't agree with the condition of the…
I don't agree with the condition of the wallet. It was not as excellent as advertised and I wish that I knew that - I would've bought a different item.
5 May 2026
Reply from The RealReal
We are truly sorry that the condition of the wallet did not meet your expectations or our advertised description. We understand your disappointment and regret that you are unhappy with your purchase. Please feel free to reach out by email at reviews@therealreal.com if there is anything we can do to assist you further.
Fast, quality
My orders delivered very fast, they were exactly how explained and quality. I am going to shop again, very satisfied.
29 June 2026
Reply from The RealReal
We're so pleased to hear your orders arrived quickly and were exactly as described! We appreciate your satisfaction and look forward to your next visit.
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