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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff all know their stuff but they don't rush the dithering customer (me) or try to dazzle with too much info. I prefer to buy online but I would have made the mistake of choosing an ottoman sin... See more
Company replied
I needed a new double mattress, Jessica was very knowledgeable and helpful. After trying several in my price bracket I chose a firm one, knowing I could change it if it was too firm. Having slept on... See more
Company replied
Really helpful service - checked my requirements and came back to me quickly with the options in stock to buy that day. It was ready on my arrival at the store, and the warehouse guy loaded it into t... See more
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Company details
About Sussex Beds
Written by the company
Welcome to Sussex Beds
At Sussex Beds, we believe everyone deserves a great night's sleep. For over 20 years, we've been helping customers find their perfect bed and mattress by combining expert advice, exceptional value and quality products from trusted UK manufacturers.
Why Shop With Us?
- 🛏️ Over 40 years of sleep expertise
- ⭐ Trusted family-run business
- 🏪 Multiple stores across Sussex, Kent & Surrey
- 💤 Wide choice of beds, mattresses & frames
- 🤝 Friendly, knowledgeable sleep experts
- 🚚 Professional delivery service
Helping You Sleep Better
Whether you're searching for a luxurious pocket sprung mattress, a practical storage bed, an adjustable bed or a complete bedroom makeover, our experienced team is here to help. We take the time to understand your needs, comfort preferences and budget, ensuring you leave with the right sleep solution for years to come.
Visit One of Our Stores
We encourage customers to visit one of our showrooms, where you can try a wide range of beds and mattresses in a relaxed, no-pressure environment. Our sleep experts are always on hand to answer questions and help you make an informed decision.
Thank You
Your feedback means the world to us. Every review helps us improve our service and gives future customers confidence when choosing Sussex Beds. Thank you for taking the time to share your experience—we truly appreciate your support.
Contact info
United Kingdom
- 03300 583200
- info@sussexbeds.co.uk
- sussexbeds.co.uk
4.9
Excellent
948 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Michelle was very happy
Michelle was very happy, chatty and helpful
I would recommend seeing Michelle in Haywards Heath
4 August 2026
Reply from Sussex Beds
Thank you for your lovely review! We're delighted to hear Michelle was so friendly, chatty and helpful. We'll be sure to pass your kind comments on to her. Thank you for recommending Michelle and Sussex Beds!
Friendly and professional staff
Friendly and professional staff. Explained and answered my questions. Didn't feel rushed but was able to make my decision in my own time.
3 August 2026
Reply from Sussex Beds
Thank you for your lovely review! We're delighted to hear our team was friendly, professional, and took the time to answer all of your questions without any pressure. Helping our customers make the right decision at their own pace is exactly the experience we aim to provide. We hope you enjoy your new bed!
Excellent service from knowledgeable
Excellent service from knowledgeable, friendly and positive shop manager.
3 August 2026
Reply from Sussex Beds
Thank you for your wonderful review! We're delighted to hear you received excellent service from our manager. We really appreciate your kind feedback and hope you enjoy your new bed!
Great company to deal with
Great company to deal with. Adapted well with the changes that happen when I was moving in to my new place, making it stress free as possible
3 August 2026
Reply from Sussex Beds
Thank you for your lovely review! We're delighted to hear that our team was able to make your move a little easier and provide a stress-free experience during what can be a very busy time. We really appreciate your kind words and hope you enjoy your new bed in your new home!
Great service and a great price
Great service and a great price, swords deliver as well and the guys delivering could t be more helpful. Thank You so much
26 July 2026
Reply from Sussex Beds
Thank you for your fantastic review! We're delighted to hear you were pleased with the service, value, and delivery experience. Our delivery team will be so pleased to hear your kind comments, and we're glad they could make everything as easy and helpful as possible. We really appreciate your feedback and hope you enjoy your new bed!
Reply from Sussex Beds
Thank you for your kind review! We're so pleased to hear you found our team helpful, understanding, and knowledgeable about our products. We really appreciate your feedback and hope you enjoy your new bed!
I was helped to the type of bed I was…
I was helped to the type of bed I was looking for and did not have to wander around looking for assistance. It all went very smoothly and was able to purchase with very good discounts. I was kept well informed with the delivery date it arrived on time and the assembly was quick and efficient.
24 July 2026
Reply from Sussex Beds
Thank you for your wonderful review! We're delighted to hear that our team was able to help you find the right bed and make the whole process smooth and enjoyable. It's great to know you were kept informed throughout and that your delivery and assembly went so well. We really appreciate your feedback and hope you enjoy your new bed!
Sussex Beds Review 03.08.2026
The showroom was well laid out with all the beds accessible. The young lady who served us was very attentive and helpful and the whole buying process was pain free. We were quoted a 3 week lead time but ideally wanted delivery quicker which the assistant said she would try to achieve and we actually got the bed delivered in under 2 weeks. The delivery staff were polite and delivery was made at the time quoted. All round very good service and we would definitely recommend Sussex Beds to friends and family.
22 July 2026
Reply from Sussex Beds
Thank you for your fantastic review! We're delighted to hear you had such a smooth and enjoyable experience from choosing your bed in our showroom through to delivery. It's great to know our team was able to help arrange an earlier delivery and that our delivery staff provided a polite and punctual service. We really appreciate your recommendation and hope you enjoy your new bed for many years to come!
Reply from Sussex Beds
Thank you for your kind review! We're delighted to hear you appreciated our relaxed, no-pressure approach and that our team member was polite and helpful throughout your visit. We hope you enjoy your new bed and thank you for choosing Sussex Beds!
Reply from Sussex Beds
Thank you for your lovely feedback! We're so pleased to hear you found our staff helpful. We really appreciate you taking the time to leave a review and hope you enjoy your new bed!
Reply from Sussex Beds
Thank you for your kind review! We're delighted to hear you found our team helpful and informative. We really appreciate your feedback and hope you enjoy your new bed!
There was a problem with the plug &…
There was a problem with the plug & this was rectified with efficiency & curtesy.
24 July 2026
Reply from Sussex Beds
Thank you for your review! We're pleased to hear that the issue with the plug was resolved quickly and efficiently by our team. We appreciate your patience and are glad we could help get everything sorted for you.
Very helpful
31 July 2026
Reply from Sussex Beds
Thank you for your kind feedback! We're pleased to hear you found our team helpful and we really appreciate you taking the time to leave us a review. We hope you enjoy your new bed!
Reply from Sussex Beds
Thank you for your kind review! We're delighted to hear you received professional and courteous service throughout your visit. We really appreciate your feedback and hope you enjoy your new bed!
The sales assistant was very helpful
The sales assistant was very helpful. We wanted a sofa bed without having to wait for weeks and she arranged for us to have a discount on a display item, which was delivered the next week. We are very happy with it.
23 July 2026
Reply from Sussex Beds
Thank you for your lovely review! We're delighted to hear our team was able to help you find a sofa bed that suited your needs and arrange a quicker solution for you. It's great to know you’re happy with your purchase, and we hope you enjoy it for many years to come!
very helpful
23 July 2026
Reply from Sussex Beds
Thank you for your kind review! We're so pleased to hear you found our team helpful. We really appreciate your feedback and hope you enjoy your new bed!
Great selection of beds and Emily was…
Great selection of beds and Emily was very knowledgeable about each one. The showroom was comfortable and we felt very looked after
30 July 2026
Reply from Sussex Beds
Thank you for your lovely review! We're delighted to hear you enjoyed our selection of beds and that Emily was able to share her knowledge and help you feel looked after. We pride ourselves on creating a relaxed and comfortable showroom experience, and we hope you enjoy your new bed!
Exceptional service
Exceptional service; friendly and professional, knowledgeable and very helpful but no hard sales tactics at all. Found exactly what we wanted with really high quality, a great deal and pleasant experience. Thank you Sonia
30 July 2026
Reply from Sussex Beds
Thank you for your wonderful review! We're so pleased to hear you had such a positive experience and found exactly what you were looking for. Sonia will be delighted to know her friendly, knowledgeable, and no-pressure approach made such a difference. We really appreciate your kind words and hope you enjoy your new bed!
Great customer service
Great customer service. Needed a double bed and base in a hurry … got the first Saturday delivery I needed. Very helpful staff … very friendly delivery guys … ! ! ⭐️⭐️⭐️⭐️⭐️ + the bed is really nice and the Firm mattress is VERY comfortable ‘slept like a baby’
20 July 2026
Reply from Sussex Beds
Thank you for your fantastic review! We're delighted we could get your bed and base delivered when you needed it. It's great to hear both our store team and delivery crew provided such friendly and helpful service. We hope you enjoy your new bed, and thank you for choosing Sussex Beds!
Reply from Sussex Beds
Thank you for your kind review! We're delighted to hear you found our team helpful and appreciated our relaxed, no-pressure approach. We really appreciate your feedback and hope you enjoy your new purchase!
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