Sunsave Reviews 347

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless process and excellent service, noting that the company keeps them well-informed throughout their journey. Many highlight the helpfulness and professionalism of the staff, who are readily available to answer questions and provide clear explanations. The installation teams are frequently described as polite, tidy, and efficient, ensuring a smooth and stress-free experience from start to finish. However, some customers expressed dissatisfaction with the pricing model, finding it more expensive than alternatives or questioning the long-term financial benefits. A few people also experienced issues with faulty installations, delayed resolutions, or a lack of communication from customer service after the initial setup.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the professional, helpful, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpful, professional, and... See more

Price

Users describe ambiguous interactions with price, with many appreciating the option of no upfront costs,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the entire process, from sign-up... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sunsave has been an excellent way to get into the solar panel without having to part with a lot up front. This makes life way easier to gain benefits early while also having a bit of piece of mind o... See more

Company replied

Rated 5 out of 5 stars

So far, so good. Sunsave were great to talk too. The contractors used by Sunsave to fit the battery & panels were neat and tidy, slight issue on day 2 with panel fitter being ill but Sunsave kept us i... See more

Company replied

Rated 5 out of 5 stars

I chose to go with sunsave as didn’t have the finances to buy outright, I was a little unsure at first as sounded too good to be true but after a little research and looking into the contract there wa... See more

Company replied

Rated 5 out of 5 stars

I was a bit apprehensive at first due to the financial commitment but Tegan explained everything clearly and professionally so that I could understand. It was a no trainer really when our current elec... See more

Company replied


Company details

  1. Solar Energy Company
  2. Green Energy Supplier
  3. Solar Energy Contractor
  4. Solar Energy Equipment Supplier
  5. Solar Photovoltaic Power Plant

About Sunsave

Written by the company

Sunsave is on a mission to make solar accessible to all UK households with the UK’s first solar subscription, Sunsave Plus.

We’re committed to helping homeowners take control of their energy bills with our all-in-one solar and battery solution that removes the hefty upfront cost of solar, replacing it with a fixed monthly fee ☀️

As well as being a Which? Trusted Trader, we’re fully accredited with certifications from MCS, Flexi-Orb, RECC, EPVS, Trading Standards and more.

We’re also backed by a host of prestigious bodies and investors, including the UK government, Stuart Rose (previous Chairman of ASDA) and Norrsken, a top venture capital fund, giving you full confidence that we’ll complete your installation to the highest of standards.

Rest assured we’re here whenever you need us, during your installation or years down the line thanks to our talented team of solar experts, and our 20-year Sunsave Guarantee.

You can read more about us in The Times, The Telegraph or Sky News.

Get total peace of mind with our 20-year Sunsave Guarantee

Written by the company

Only with Sunsave Plus - the UK's first solar subscription
Remote monitoring
We monitor your system 24/7 so we can identify and troubleshoot any issues as they happen.
Free replacement parts
We’ll keep your system in top shape. Free battery and inverter replacement included.
Insured by Aviva
Your system’s fully insured against damage, fire and theft for 20 years.
Downtime cover
We’ll compensate you for losses if your system isn’t working for a prolonged period of time.

Contact info

Thinking about switching to solar?

Get a free quote and savings estimate from our solar experts ⬇️

4.7

Excellent

TrustScore 4.5 out of 5

347 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dishonest

"Calculate my savings" does no such thing. Simply harvests your data before trying to manipulate you into booking a consolation without any indication of savings. Dishonest practice. Wouldn't trust this company.

*edit*

Bizarre that a response to a review complaining about my data being harvested should then be asking me again for my data. I clicked on "calculate my savings" because I was interested to calculate my savings. It did not say "click here to give us all your personal data and we will then contact you to run through a video interview before giving you any idea what your savings might be".

As I said, intentionally misleading advertising designed to harvest consumer data.

27 May 2026
Unprompted review
Sunsave logo

Reply from Sunsave

Hey 👋 We’re sorry to hear you weren’t a fan of our form!

We need a little more information before providing an accurate quote because your price and savings depend on a range of factors - like your roof size, installation complexity and energy usage. Others may provide quotes without doing this, but they’ll only be rough estimates.

Once you complete the form, our solar specialists will design your system, with detailed quote and savings estimates tailored to you and your home. We usually go through this on a video call so we can walk through the quote and answer any questions, but we’re also happy to send it by email instead.

If you want a quote via email, please just let us know.

Thanks,

Team Sunsave

Rated 5 out of 5 stars

Professional, Supportive and Highly Recommended.

I would really like to commend the whole team at Sunsave for the experience we have had throughout the process.

What started as an unexpected conversation with Nila — at a time when we unfortunately had to pause discussions following the death of my father — developed into a genuinely professional and supportive experience from start to finish.

The support through the contract process was excellent, and Sophie was incredibly helpful throughout the design phase, patiently working back and forth over photographs and layouts to ensure the cable routing and overall installation would be completed with minimal disruption to the house.

The installation itself, carried out by Josh and CJ, was outstanding. Both were accommodating, flexible and hugely helpful, ensuring that the installation was completed not only with minimal fuss, but to a very professional standard throughout. A great asset to Sunsave.

Most importantly, my wife and I genuinely feel that we have achieved everything we hoped for from the system. The installation has integrated extremely well into the house and we are already beginning to see the benefits of the overall setup.

Many thanks again to the whole Sunsave team.

17 May 2026
Sunsave logo

Reply from Sunsave

Hey Richard 👋 Thanks so much for the detailed review! We're so pleased to hear our team were supportive at every stage of the process, and that you and your family are happy with the system.

Don't hesitate to reach out to us in the future if you need us, and enjoy your new system!

Rated 5 out of 5 stars

Very professional

Process was easy with very good communication from all staff. The team that came to fit the system were very professional and helpful. I would recommend sunsave to anyone who is interested in having solar panels installed.

30 April 2026
Sunsave logo

Reply from Sunsave

Hey Steve 👋 Thanks for the review! We're so pleased to hear your installation went well, and that our staff kept you informed throughout the process.

Thanks,

Team Sunsave ☀️

Rated 5 out of 5 stars

Their phone manners was very easy to understand and they were very helpful and not pushy

Their phone manners was very easy to understand and they were not pushy, it all made sense and they were very helpful and polite, I would highly recommend them and it is a proper professional business there are no ties or hidden costs . I recommend Seth Mckeown and Alex bond who I spoke with

15 May 2026
Unprompted review
Sunsave logo

Reply from Sunsave

Hey Tallulah 👋 Thanks for taking the time out to leave us a review. We’re so pleased to hear our team were professional, clear and relaxed!

We’ll be sure to pass on your feedback to Alex and Seth.

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Enjoy 🌞

Rated 5 out of 5 stars

Highly recommend….

I chose to go with sunsave as didn’t have the finances to buy outright, I was a little unsure at first as sounded too good to be true but after a little research and looking into the contract there was nothing to worry about. I must say they have been there to assist from the beginning of my journey and still working with me now. I would highly recommend sunsave as it is a great way to generate electricity and to help reduce my carbon footprint. A++++

14 May 2026
Sunsave logo

Reply from Sunsave

Hey Jason 👋 Thanks for taking the time out to leave a review! We're so pleased to hear Sunsave Plus unlocked solar for you, and that our team have been there to support throughout the process.

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Enjoy your new system!

Rated 5 out of 5 stars

From start to finish these guys are…

From start to finish these guys are amazing… everything took place on the dates quoted and the installation team were second to none… 1st class job.. panels and charger all working fine

13 May 2026
Sunsave logo

Reply from Sunsave

Hey Steve 👋 Thanks for taking the time out to leave us a review! We're happy to hear your installation went really smoothly and that you're happy with the job.

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Enjoy your new system!

Rated 5 out of 5 stars

No‑brainer solar install – two months in and still impressed

Two months in and I genuinely couldn’t recommend SunSave enough. I find myself constantly recommending them to friends and family. It almost felt too much of a no‑brainer, and I kept waiting to find the catch… but I couldn’t find one — neither could AI.
The whole process was very easy and well explained from start to finish. We’re on a good import and export tariff, and the combination of export income and savings is more than our average bill, even when compared to our previous estimated usage.
It’s only April and May, so nowhere near peak summer, yet we’re comfortably running the entire house (family of five) on solar during the day while exporting to the grid, and charging the battery cheaply overnight.
For context, we have 13 panels, a 6 kW inverter, and a 12 kWh battery.
The installation itself was incredibly straightforward. We didn’t have to do anything at all — the process was so smooth that I even managed to clean the roof and do a few repairs while the scaffolding was up.
When deciding, it’s important to understand that this isn’t a cash generator, but it absolutely has the potential to zero your energy bills with no large upfront outlay.
I know things will change in winter, but my plan is to double the battery capacity, charge on the cheap overnight rate, and run from the batteries during the day.
Yes, it’s a 20‑year term — but that just means energy will effectively get cheaper over time as the price is fixed. I remember how far £100 went 20 years ago 😄

15 May 2026
Unprompted review
Sunsave logo

Reply from Sunsave

Hey Andy 👋 Thanks for the glowing review! We're so pleased that the installation went so smoothly, and that you're running the house on solar already 🤩

Great to hear you're already recommending us - we've actually got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Enjoy the new system!

Rated 5 out of 5 stars

fantastic to deal with

fantastic to deal with. quick and easy. installation went in rapid. also kept in the koo every step of the way

14 May 2026
Sunsave logo

Reply from Sunsave

Hey Scott 👋 Thanks for the review! We're so pleased to hear your installation was speedy, and that our team kept you in the loop.

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Enjoy your new system ☀️

Rated 5 out of 5 stars

Great system, excellent customer service!

From the initial discussions to the installation and aftersales support Sunsave have been extremely professional, helpful and responsive. We installed a relatively large system of 19 solar panels, with inverter and a 20kw battery and i have to say it is a game changer. No more silly electricity bills and dependency on the volatile energy market! For most of the year we are completely self sufficient even with charging our EV and potentially with a Heat pump which will run by this system.

13 May 2026
Sunsave logo

Reply from Sunsave

Hey Nick 👋 Thanks for taking the time to leave us a review. We're delighted that our team was supportive, and that you'll be self-sufficient with your system for most of the year - that's exactly what we love to hear!

If you know someone else who could benefit, we’ve got a referral programme where you can both earn £250 if a friend or family member goes solar with Sunsave. There’s no limit either - you can refer as many people as you like. Check your email for your referral link and full details 📧

Thanks again for choosing Sunsave Plus.

Rated 5 out of 5 stars

Amazing service

The whole process has been smooth from start to finish, any questions I've had have been answered promptly. Couldn't ask for better service.

13 May 2026
Sunsave logo

Reply from Sunsave

Hey Matthew 👋 Thanks for taking the time out to leave us a review. We're so pleased to hear that your installation has gone smoothly, and you had all your questions answered.

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Enjoy your new system!

Rated 5 out of 5 stars

From the word go I was impressed

From the word go I was impressed. The way of developing the quote was very good, and the way the various installation stages were set out meant that I was never unsure about what was supposed to happen next and when. The finished system works very well. I am delighted.

22 January 2026
Unprompted review
Sunsave logo

Reply from Sunsave

Hey Roger 👋 Thanks for taking the time out to leave us a review! We're so pleased to hear you were well informed by our team, and that you're happy with your system.

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Enjoy!

Rated 5 out of 5 stars

We had a video consultation with Sue

We had a video consultation with Sue. Absolutely, awesome. Walked us through everything. Regarding the installation and spoke on benefits, gave us a really detailed tutorial of how things work. We discussed the pricing models, very transparent, answered all our questions. We'll definitely be happy to consider Sunsave in the future.

8 May 2026
Unprompted review
Sunsave logo

Reply from Sunsave

Hey May 👋 Thanks for taking the time out to leave us a review! We're
pleased to hear Sue was so helpful and thorough.

Best of luck on your solar journey.

Rated 5 out of 5 stars

Really straight forward from initial…

Really straight forward from initial calls through to the system being commissioned. The people I spoke with were very knowledgeable, the team who installed were very accommodating and left the work area neat and tidy.

3 April 2026
Unprompted review
Sunsave logo

Reply from Sunsave

Hey James 👋 Amazing to hear our team were informative on the phone, and tidy during your installation!

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Thanks for choosing Sunsave Plus ☀️

Rated 5 out of 5 stars

Good customer service helped resolve…

Good customer service helped resolve all issues. Good option for solar if you can’t afford large upfront cost. Saving money already!

26 February 2026
Unprompted review
Sunsave logo

Reply from Sunsave

Hey Daniel 👋 We're so pleased to hear Sunsave Plus unlocked the power of solar for you, and that our service was top notch.

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Enjoy your energy bill savings!

Rated 5 out of 5 stars

The process from choosing Sun Save to…

The process from choosing Sun Save to instalment was seamless. I was kept informed of everything that was going on. The installers were fantastic and I was instructed on how to use the system. I was given follow up calls to make sure I was benefiting from my systems and making the best savings. I would recommend Sun Save to anyone thinking about installing a solar system. Thank you Sun Save.

26 February 2026
Unprompted review
Sunsave logo

Reply from Sunsave

Hey Anthony 👋 Thanks so much for the review! It's great to hear your installation went smoothly, and that our team were supportive throughout the process, and afterwards!

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Enjoy!

Rated 5 out of 5 stars

Highly recommend

Straightforward, easy to follow and clearly explained service from start to finish.

Very happy with the lead-in process and installation.

Suited us very well as the costs are spread over several years at 0% interest. It’s the only way we could afford such an install.

Highly recommended company. Hope more people get to hear about them and utilise this great way of buying and installing solar panels.

8 May 2026
Unprompted review
Sunsave logo

Reply from Sunsave

Hey Neil 👋 Thanks so much for taking the time out to leave us a review! We're so pleased to hear our solar specialists were clear and helpful.

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Enjoy your new solar system ☀️

Rated 5 out of 5 stars

Fabulous experience

Right from the offset I have had a fabulous experience. Great communication, on time, dates were kept..the installation was as expected. I sit found everyone helpful. For me it's the only way I could justify solar. And they delivered.

19 March 2026
Unprompted review
Sunsave logo

Reply from Sunsave

Hey 👋 Thanks for taking the time out to leave us a review! We're so pleased to hear you've had a fantastic experience, and found our team to be so helpful every step of the way.

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Enjoy your new system ☀️

Rated 5 out of 5 stars
Sunsave logo

Reply from Sunsave

Hey Paul 👋 Thanks for the review! We're so pleased to hear our solar specialists were helpful throughout the process.

If you know someone else who might benefit, we've got a referral program so you can earn £250 each if a friend or family member goes solar with Sunsave. There’s no limit either, you can refer as many people as you like. Check your email for your referral link and full details 📧

Thanks for choosing Sunsave Plus!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look