My partner and I visited the Swindon branch today and had a brilliant experience, largely down to Nick. He made the whole process easy and enjoyable, incredibly knowledgeable, great to talk to, and ju... See more
Company replied
Location
Switch locationUnit 1, Wootton Bassett Road, SN5 8WF Swindon, England, GB
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See what reviewers are saying
We saw a sofa in your shop a few weeks back and fell in love with the style, we went back a few weeks after and met a lovely member of staff who welcomed us and offered us great service from start to... See more
Company replied
Having already been into a DFS next door with no luck, we weren't too hopeful, but the assistant Shanelle was extremely helpful without being overbearing. We had two children with us, it was near to c... See more
Company replied
Recently visited the Swindon store and were greeted and assisted by Kai. His professionalism and knowledge was outstanding, he was so helpful & patient despite our many questions! We went home to meas... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 1, Wootton Bassett Road, SN5 8WF, Swindon, England, United Kingdom
4.9
Excellent
2K reviews
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The staff were extremely helpful and…
The staff were extremely helpful and gave advice, not at all pushy though
18 January 2026
Reply from Sofology - Swindon
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Seeing product was ok and everything…
Seeing product was ok and everything explained. However, for some unknown reason the links would not come through for me to order at first. One site would not let me login, tried accessing again and different screen appeared which allowed me through.
21 January 2026
Reply from Sofology - Swindon
Thank you for awarding us 5 stars Roger :-)
No need to look any further
We went on a preliminary visit to Sofology, to start looking for a suite we need in a few months. We met sales person Shanelle, who was very knowledgeable, helpful and friendly. We felt that, with her help and the range of sofas available, we didn't need to look any further and purchased our furniture today!
19 January 2026
Reply from Sofology - Swindon
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Shanelle. Have a great day 😊
Very helpful & knowledgeable staff
Very helpful & knowledgeable staff. New when to help & when to leave us to browse, all in all a good experience.
17 January 2026
Reply from Sofology - Swindon
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Thanks Kaitlyn you did a brilliant job …
Thanks Kaitlyn you did a brilliant job you have my vote for store manager. I would ask for you if I buy again
17 January 2026
Reply from Sofology - Swindon
We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Helpful instore staff.
13 January 2026
Reply from Sofology - Swindon
Hi, thank you for taking the time to leave a 5-star review!😊
Great service
10 January 2026
Reply from Sofology - Swindon
Hi, thank you for taking the time to leave a 5-star review!😊
Sales team were helpful
Sales team were helpful, polite, smiling, not pushy and offered a hot drink
11 January 2026
Reply from Sofology - Swindon
Thank you so much for your 5-star review!
Kai was so approachable and friendly…
Kai was so approachable and friendly and made us at ease. He was a pleasure to do business with and he's such a nice person. Made our experience feel very special. Thank you!
11 January 2026
Reply from Sofology - Swindon
Hi there, thank you for your review. Another great review for Kai, we will make sure to pass this on! Have a nice day.
Enjoyed shopping at Sofology lots of…
Enjoyed shopping at Sofology lots of choice no hard sell and Kui was very knowledgeable and friendly
10 January 2026
Reply from Sofology - Swindon
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Very good customer service
Very good customer service and very knowledgeable about the product
10 January 2026
Reply from Sofology - Swindon
Hi there, thanks for taking the time to leave a 5 star review, it's great to hear feedback like this!
Choosing a small 2 seater sofa was made…
Choosing a small 2 seater sofa was made so easy when we visited Swindon show room. We were given measurements of the sofa we had chosen, which didn’t take long , to double check it would fit in our room. By the afternoon I phoned to order it and put deposit down: it took seconds. The assistant was so helpful, clear with the offers: a very good experience.
9 January 2026
Reply from Sofology - Swindon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great customer service
Great customer service, really helpful and friendly and all the sofas we viewed looked amazing
7 January 2026
Reply from Sofology - Swindon
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Swindon
Thank you for awarding us 5 stars :-)
Lovely customer service
Lovely customer service. Not pushy or persuasive. Can’t wait to see our new sofa in our new home
2 January 2026
Reply from Sofology - Swindon
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Very good service from the start a very…
Very good service from the start a very helpful team of people who were all very knowledgable and polite
5 January 2026
Reply from Sofology - Swindon
Thank you for sharing your experience!
Friendly Staff
Had a good experience of buying a recliner sofa with massage from the store as the staffs were really friendly & patient.
3 January 2026
Reply from Sofology - Swindon
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
My experience in your shop was very pleasing.
My experience in your shop was made very easy by the friendly and helpful attitude, and seemingly vast knowledge from Shanelle who welcomed me, and then served me the next day when I arrived to place an order. Thank you Shanelle! After later visiting 2 other stores, I came back to Sofology and ordered the sofa suite I preferred. The only disappointment was that my favoured suite was not in the sale.
3 January 2026
Reply from Sofology - Swindon
Thanks so much for your 4-star review! ⭐⭐⭐⭐
Knowledgable on product and services…
Knowledgable on product and services and very friendly .
Good service all round .
3 January 2026
Reply from Sofology - Swindon
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Highly Recommend-sofa purchased
Sales personnel very professional, polite and thorough from start to finish.
Sofa purchased
3 January 2026
Reply from Sofology - Swindon
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
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