Service on all 3 occasions in this branch was really good no too pushy just nice went to this store over another branch as the service was not so great.. even though this was further to travel .. Susa... See more
Company replied
Location
Switch locationUnit 4, Silverlink Point, The Silverlink, NE28 9PD Wallsend, GB
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See what reviewers are saying
The sales representatives Karen Elliot was extremely helpful and knowledgeable with a no pressure sales approach. Everything about the purchase was clearly explained, lead times for delivery, care... See more
Company replied
We had two experiences both being great. First being viewing the sofa, we had Leanne and she was absolutely great so friendly. When purchasing the sofa we had jo, jo was amazing and so helpful. Co... See more
Company replied
We had a really good experience at Sofology North Shields. We normally hate shopping for big purchases as you get mobbed as soon as you walk through the door, but we felt comfortable browsing with... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4, Silverlink Point, The Silverlink, NE28 9PD, Wallsend, United Kingdom
4.9
Excellent
3K reviews
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Decent
Very big selection of sofas to choose from and the staff (susie) very welcoming and helpful during the process of choosing a sofa and helping us come to the right choice for us !
16 February 2026
Reply from Sofology - North Shields
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Fab customer service
Fab customer service.
Didn’t feel pressured into the sale.
Good choice of sofas & colours.
Our original colour was no longer available but Jo, the sales assistant helped us make another choice which is actually better than our first choice.
Cuppas were good too!
21 February 2026
Reply from Sofology - North Shields
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
LIBBU WAS REALLYhelpful and
LIBBU WAS REALLYhelpful and . MADE US FEEL VERY WECOME, tjis was our first timeat sofology it wont be our last .Thank you.
21 February 2026
Reply from Sofology - North Shields
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - North Shields
Hi there, thank you for your review. Another great review for Mark, we will make sure to pass this on! Have a nice day.
Amazing customer service and great quality sofa❤️
Absolutely in love with our new sofas(The Fitzrovia matt velvet wine)♥️ My experience was very positive, lady that was helping me, was very polite and friendly. She even offered us something to drink. Sofas are amazing quality, very sturdy, and look so elegant. It is our second purchase from Sofology and we are really happy😊
7 February 2026
Reply from Sofology - North Shields
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Brilliant from start to finish nothing was a bother
Went in, the young lady was brilliant her name was Libby I think, never pushy just let me look about, customer service was excellent, 2nd sofa I’ve purchased fro you, won’t go anywhere else from now on, told me what I was paying for, couldn’t be more than happy
20 February 2026
Reply from Sofology - North Shields
Hi there, thank you for your review. Another great review for Libby, we will make sure to pass this on! Have a nice day.
5* Service
Great overall experience, dealt with Steph at the Silverlink store, very accommodating. My partner and I had been in multiple times before confirming the perfect set up. Great experience
20 February 2026
Reply from Sofology - North Shields
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - North Shields
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Exceptional customer service
Exceptional customer service. Really helpful and informative and made the whole process great.
16 February 2026
Reply from Sofology - North Shields
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Friendly and professional
The sales person Jo was a very friendly and professional young lady,not pushy at all,We received great service and advice.When we left the store we felt confident in our decision.Would highly recommend Sofology,Also had great service from Karen on the previous day.
16 February 2026
Reply from Sofology - North Shields
Thank you for this great review Mr Carr!
Jo was a pleasure to deal with
Jo was a pleasure to deal with, she is very knowledgeable. Thank you
18 February 2026
Reply from Sofology - North Shields
Thank you for awarding us 5 stars Andrew :-)
Great choice!
Great choice and Karen, the sales assistant, was very helpful and attentive.
18 February 2026
Reply from Sofology - North Shields
Thank you Deborah!
Leanne was fantastic
Bought a sofa for my daughter for her first house and Leanne was the consummate professional all the way through.
Keep up the great work and absolute asset to sofology
18 February 2026
Reply from Sofology - North Shields
Thank you for awarding us 5 stars Searle.
Excellent shopping experience
Really helpful, informative, enabled us to choose the right sofa for our family
15 February 2026
Reply from Sofology - North Shields
Thank you for awarding us 5 stars
Staff helpful and knowledgeable but…
Staff helpful and knowledgeable but left us time to look around without feeling under pressure
14 February 2026
Reply from Sofology - North Shields
Thank you for awarding us 5 stars Julie
New Sofas…
Jo was really good in explaining all the information that she had regarding our 3 seater and 2 seater sofa that we ordered ,very good
16 February 2026
Reply from Sofology - North Shields
this is a great review William, thank you
Relaxed, No Pressure Experience. 5/5
We had a really good experience at Sofology North Shields. We normally hate shopping for big purchases as you get mobbed as soon as you walk through the door, but we felt comfortable browsing without any pressure.
Stephanie was especially helpful throughout. She was friendly, knowledgeable, and took the time to answer our questions clearly. She gave useful advice and helped us feel confident in our choice without being pushy.
Overall, a smooth and straightforward experience. Thanks again to Stephanie for her help, it was much appreciated!
16 December 2025
Reply from Sofology - North Shields
Hi, thank you so much for your review. We're pleased that you're happy with the service provided by Stephanie and that you found the process hassle-free! Have a great day 😊
Stephanie was very knowledgeable and…
Stephanie was very knowledgeable and full of advice.
16 February 2026
Reply from Sofology - North Shields
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Stephanie. Have a great day 😊
Sofa purchase
Following an extensive search to find our ideal sofa, we visited Sofology at Silverlink and were expertly assisted by Leanne to help us find what we were looking for. Customer service was excellent and we are delighted to have eventually made our purchase. Many thanks to Leanne for making the experience so great!
11 February 2026
Reply from Sofology - North Shields
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Excellent service from Jo at the silver…
Excellent service from Jo at the silver link branch
15 February 2026
Reply from Sofology - North Shields
Hi there, thank you for your review. Another great review for Jo, we will make sure to pass this on! Have a nice day.
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