Exceptional service today by James and Natalija in the Hull store. Both were excellent when my Daughter and I were looking at sofas for her first home- very knowledgeable, friendly, no sales pressure... See more
Company replied
Location
Switch locationUnit A, Junction Retail Park, Junction Retail Park, HU3 4SD Hull, GB
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Sales staff Gary was brilliant, even when I said I was going to have a look at the other furniture stores on the complex. I chose a settee and chair, then changed my mind and finished buying the mo... See more
Company replied
Fantastic - the team were very informative but not not pushy. Great sales team. Charlotte and Holly were both wonderful. Sofa is exactly what we are looking for.
Company replied
Please take note Sofology. The buying experience was great - your salesman knows his stuff, however....why keep reminding me to do a trust pilot report when we haven't received the goods yet, and won... See more
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit A, Junction Retail Park, Junction Retail Park, HU3 4SD, Hull, United Kingdom
4.8
Excellent
2K reviews
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Reply from Sofology - Hull
We are pleased to hear this :-)
Reply from Sofology - Hull
Thank you for awarding us 5 stars Dan
Picked a sofa from the clearance…
Picked a sofa from the clearance section. It was a little marked.
The sales guy said he would try his best with his 'magic kit'
When it was delivered it was absolutely spot on 👍
Delivery was the same. A pre arrival 'we will becaround 30 mins' call was appreciated
Good job all round peoples
I like my sofa too
9 August 2026
Reply from Sofology - Hull
What an amazing review, thank you so much for taking the time to write this 😊
Reply from Sofology - Hull
Thanks for this fabulous review. We appreciate you sharing it with others!
Please take note Sofology
Please take note Sofology. The buying experience was great - your salesman knows his stuff, however....why keep reminding me to do a trust pilot report when we haven't received the goods yet, and won't do so for some months. Experience tells us that the journey isn't over and can't be commented on until we have the sofa in our lounge.
2 August 2026
Reply from Sofology - Hull
Thanks for sharing your feedback. We completely understand where you’re coming from, particularly as the journey doesn’t end until your new sofa is delivered and settled in at home. We ask for feedback at several different points throughout the customer journey so we can understand what’s working well and, importantly, identify where we can improve. This means some requests may come before the furniture has been delivered and are focused specifically on the experience up to that point. We really appreciate you taking the time to share your thoughts, and we hope the rest of your Sofology journey goes just as smoothly!
First time shopping at Sofology off the…
First time shopping at Sofology off the back of a recommendation from my daughter . Very impressed with choice and no pushy sales people in sight. Great friendly service when needed and yes, purchase made 😊
7 August 2026
Reply from Sofology - Hull
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
We have visited the store many times…
We have visited the store many times and found all the staff very helpful. We bought the sofa from Steve in the end.
2 August 2026
Reply from Sofology - Hull
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Reply from Sofology - Hull
Thanks for this fabulous review. We appreciate you sharing it with others!
Hull Store
Not first time I have bought from sofology Hull. Lovely company no sales pressure whatsoever,Shout out to Charlotte for all her help,
1 August 2026
Reply from Sofology - Hull
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Not pushy sales
3 August 2026
Reply from Sofology - Hull
Thanks for this fabulous review. We appreciate you sharing it with others!
The sales man was very helpful and gave…
The sales man was very helpful and gave us lots to information he was called Gary a credit to the company thank you
1 August 2026
Reply from Sofology - Hull
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Respect for customer
I could not have been treated any better as a customer unless they gave me my sofa for FREE lol , the staff were very caring especially of me walking around with my legs been a problem and the shop been large so they pointed out the sofas that I describe of what I wanted. I was asked if I wanted a drink which I accepted had a nice chat with the staff as I needed to sit down . I was also walked out of the building towards my car. very happy with my experience .
29 July 2026
Reply from Sofology - Hull
Thanks for this fabulous review. We appreciate you sharing it with others!
Nat in the Hull store was great
Nat in the Hull store was great. Really helpful and attentive without being overbearing or pushing a sale.
26 July 2026
Reply from Sofology - Hull
Hi there, thank you for your review. Another great review for Nat, we will make sure to pass this on! Have a nice day.
Staff service great
22 July 2026
Reply from Sofology - Hull
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
The gentleman that dealt with us at the…
The gentleman that dealt with us at the store was very good and pleasant.
15 July 2026
Reply from Sofology - Hull
Thank you for awarding us 5 stars Mr Ellerington!
Knowledge of their products
The staff answered our questions and gave us time to look at the various types of sofas we wanted to buy and order the one we wanted.
7 July 2026
Reply from Sofology - Hull
Thank you for sharing your experience Mrs Harrison!
Reply from Sofology - Hull
Thank you for 5 stars!
Great service and quality products
Great service and quality products. Staff were extremely helpful
28 June 2026
Reply from Sofology - Hull
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
So far so good
I haven’t received my order yet but dealing with the staff was an absolute pleasure. They made everything so easy, they were very knowledgeable and I left the store very happy.
26 June 2026
Reply from Sofology - Hull
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Gary was fantastic
Gary was fantastic. Very informative, helpful and friendly. We made the purchase off the back of his customer service which was excellent.
20 June 2026
Reply from Sofology - Hull
Hi there, thank you for your review. Another great review for Gary, we will make sure to pass this on! Have a nice day.
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