Sofology - Hedge End Reviews 

3,222
TrustScore 5 out of 5

4.9

Unit 2A, Hedge End Retail Park, SO30 4RT Southampton, GB


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Rated 5 out of 5 stars

From the minute I walked in it felt very welcoming and I wasn’t pestered straight away. Then a lovely gentleman called George came over and explained everything about the sofa I was looking at In grea... See more

Rated 5 out of 5 stars

I walked into the store and Emma came over to see if I needed help, not pushy, showed me some things I was interested in , so helpful and a really nice lady, I chose what I wanted and everything was s... See more

Company replied

Rated 5 out of 5 stars

excellent service very friendly, helpful and no pressure to buy , nothing was too much trouble assisted by excellent staff, went away to consider the options and returned when we made the decision.... See more

Company replied

Rated 5 out of 5 stars

I didn't feel rushed and spent a couple of hours deciding looking at all the options. So much to see, and taking measurements , trying to visualise how it would look in my room, so the staff had to... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit 2A, Hedge End Retail Park, SO30 4RT, Southampton, United Kingdom

  • 03448639051

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,222)

18,985 reviews in the last 12 months

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Rated 5 out of 5 stars

No pressure

No pressure just let us look around got some nice things.we had a look around four other stores but came back to sofology as the sofa fitted what we needed Steve made us welcome as did other members of staff.also made a good coffee.just like to say thanks again for you help.

9 March 2026
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Reply from Sofology - Hedge End

Thank you for coming back to Sofology Stephen, we are pleased that you enjoyed your coffee :-)

Rated 5 out of 5 stars

Mangai was very helpful in store

Mangai was very helpful in store and provided all we needed to enable us to complete our purchase.

She was also very prompt with follow up communications, to make the process as seamless as possible.

9 March 2026
Sofology - Hedge End logo

Reply from Sofology - Hedge End

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

Great service

Really positive experience at sofology with Natasha today. Very grateful for her expertise.

8 March 2026
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Reply from Sofology - Hedge End

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Natasha. Have a great day 😊

Rated 5 out of 5 stars

The hedge and staff were exceptionally…

The hedge and staff were exceptionally friendly and very helpful and informative and the process was really smooth. Amazing selection to choose from and in a really relaxed environment without the pressure pitch. Extra credit to Natasha who was fabulous!

7 March 2026
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Reply from Sofology - Hedge End

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

A positive experience from start to finish.…

The choice of products was extensive and the showroom was well laid out and clean. Browsing was a positive experience - we were asked if we needed any help but were then left to look around as much as we wanted to without being pestered. Sahil helped us with our purchase once we had decided. He was knowledgeable, helpful and very easy to deal with. We would definitely recommend this store to others.

7 March 2026
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Reply from Sofology - Hedge End

We are so pleased that you found what you were looking for Andrew!

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Lots of options for sofas, chairs etc. Very pleasant experience.

6 March 2026
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Reply from Sofology - Hedge End

Thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

George and Sofology are the best

We visited four different retailers for a family sofa. We found George to have the most knowledge and experience! Sofology was most definitely the best store we visited in Hedge End. George was friendly, funny and answered our questions professionally, he gave us great tips. We highly recommend Sofology, make sure you ask for George as he knows everything you need to know about sofas and more.

4 March 2026
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Reply from Sofology - Hedge End

Thank you for such wonderful feedback! 😊 We’re thrilled to hear George’s knowledge and friendly approach made your visit to our Hedge End store stand out. We’ll be sure to pass on your kind recommendation, enjoy your new family sofa! 🛋️✨

Rated 4 out of 5 stars

Very helpful answered all our questions…

Very helpful answered all our questions explained everything just wish a bit of discount could have been given as we bought 2 sofas

1 March 2026
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Reply from Sofology - Hedge End

Thank you for your feedback! 😊 We’re glad our team could help answer all your questions and guide you through your purchase. We appreciate your thoughts regarding the discount and hope you’re enjoying your new sofas! 🛋️✨

Rated 5 out of 5 stars

Kevin was very friendly and welcoming

Kevin was very friendly and welcoming. Let us walk round the store unaided trying to out sofas but made sure we knew he was available. Explained how the sale range worked and what it does come with. Very helpful and friendly and great service start to finish. Thanks

3 March 2026
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Reply from Sofology - Hedge End

Thank you for choosing Sofology Nikki.

Rated 5 out of 5 stars

Unbelievably good service

Unbelievably good service! Natasha has been incredibly helpful with the purchase of my new Sofa. She took such a keen interest in my requirements and was able to offer really good advice and useful recommendations. Thank you for your time and help.

2 March 2026
Unprompted review
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Reply from Sofology - Hedge End

Thank you for choosing Sofology Michael :-)

Rated 5 out of 5 stars

Natasha was so helpful

Natasha was so helpful. She listened to our requirements and took us straight to the ones that ticked the right boxes. She also suggested a couple of alter tubes that we might like to consider and we were able to then narrow it down to 2 weeks really liked. We came home and looked at the space we had in our room and returned the next day with our daughter so that she could help us make the final decision. She was not pushy but helped keep us focused! There were so many nice sofas to choose from it was hard to decide but with her advice we go there relatively fast and are thrilled with our choice.

1 March 2026
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Reply from Sofology - Hedge End

This is a great review Rachel, thank you for taking the time to share your experience :-)

Rated 5 out of 5 stars

Marc was very knowledgeable and…


Hedge End, Southampton Store:
Marc was very knowledgeable and helpful.
We were reassured that he was at the end of a phone if we needed any extra help or advice.
At no time did we feel pressured, Marc was happy to let us take our time and then give us as much information as we needed to complete the sale.
Thank you

24 February 2026
Sofology - Hedge End logo

Reply from Sofology - Hedge End

It sounds like Marc was a great help during your visit Lesley. Thank you for sharing your experience :-)

Rated 5 out of 5 stars

Sahil was very good with us today

Sahil was very good with us today. Lots of time taken and not pushing for a sale at all. Just the right amount of support, information and professionalism. We felt very comfortable with him. Thank you Sahil.

1 March 2026
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Reply from Sofology - Hedge End

Thank you for choosing Sofology!

Rated 5 out of 5 stars

Natasha was a great help …

Natasha was a great help with choosing and ordering our sofa , gave us great info on what we were getting and was able to answer all our queries about the fabric and cleaning and aftercare,
We were very happy with everything,

25 February 2026
Sofology - Hedge End logo

Reply from Sofology - Hedge End

We are pleased to hear this Russell, thank you for choosing Sofology.

Rated 5 out of 5 stars

Great customer service

28 February 2026
Sofology - Hedge End logo

Reply from Sofology - Hedge End

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.

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