Koli was amazing , explained and showed us the styles and colours . Left us to have our own conversation to discuss our room layout before coming back. Made us coffee . Even allowed us to take a... See more
Company replied
Location
Switch locationUnit FA, Gallagher Retail Park, GL51 9RR Cheltenham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Toby was most helpful in really listening to my needs and suggested something I had never considered but worked perfectly in the space. Not overly pushy to get the sale, just being helpful and provid... See more
Company replied
It is a nice set out store, staff friendly but professional, very good choice, the staff were patient and not pushy.
Company replied
The young brunette girl was great, knowledgeable and very patient and friendly, yet professional. She deserves a promotion or a pay raise at least! She knows her job well and obviously enjoys it too.... See more
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit FA, Gallagher Retail Park, GL51 9RR, Cheltenham, United Kingdom
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sofology - Cheltenham
Thank you for your wonderful review! We're thrilled to hear about your positive experience with our friendly and helpful sales team. Your feedback is appreciated and will be shared with them. We look forward to welcoming you back to Sofology Cheltenham!
Reply from Sofology - Cheltenham
Thank you for your wonderful review!
Reply from Sofology - Cheltenham
Thank you for sharing your feedback with us.
Lola who was the assistant that helped…
Lola who was the assistant that helped us,very friendly and helpful, good advice, very patient when we returned to change our order to another sofa suite, many thanks to Lola!!!
12 October 2025
Reply from Sofology - Cheltenham
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Sofa
So far all very good and positive. Hopefully the sofa will arrive as promised and we going to be happy with the purchase.
12 October 2025
Reply from Sofology - Cheltenham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Lovely sales consultant
Lola at the Cheltenham store was very helpful and patient. Her help and advice was definitely a major factor in us deciding to buy from Sofology.
12 October 2025
Reply from Sofology - Cheltenham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Scott was really helpful with specs of…
Scott was really helpful with specs of the sofa and it was useful to have him talk us through them. 100% would get another sofa from here.
11 October 2025
Reply from Sofology - Cheltenham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Simply the best
The help was there as soon as we entered the store we were offered coffee and all the advice we needed after picking the chair we wanted we were advised to look around to make that was the only one for us great service
9 October 2025
Reply from Sofology - Cheltenham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Cheltenham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Excellent Toby was very professional…
Excellent Toby was very professional explanation was clear and of good understanding.
5 October 2025
Reply from Sofology - Cheltenham
What an amazing review, thank you so much for taking the time to write this 😊
IMPRESSED
It was a pleasant experience. We were left to browse with no pressure selling. Everything was explained to us clearly when we made a decision on what we wanted. Thanks to the young lady who served us 😁
7 October 2025
Reply from Sofology - Cheltenham
Thank you for taking the time to write this amazing review!
Very helpful staff kind and friendly…
Very helpful staff kind and friendly very knowledgeable about the sofas
3 October 2025
Reply from Sofology - Cheltenham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
We went and visited sofology in…
We went and visited sofology in Cheltenham yesterday and was really pleased with their selection but even better the staff were really helpful and knowledgeable.
Can not wait for our new sofa to come. Thank you Kris
5 October 2025
Reply from Sofology - Cheltenham
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Liam was very helpful and made the…
Liam was very helpful and made the process really easy.
4 October 2025
Reply from Sofology - Cheltenham
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Great experience in store today staff…
Great experience in store today staff member who served us was knowledgeable and extremely helpful
Overall good experience
Customer name Paula smith
5 October 2025
Reply from Sofology - Cheltenham
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Cheltenham
We really appreciate your kind words – it’s great to know you found the team in store amazing. Have a lovely day!
Really helpful staff and really easy
5 October 2025
Reply from Sofology - Cheltenham
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Cheltenham
Hi there, thank you for taking the time to leave a 5-star review!😊
I wanted to order today
I wanted to order today, I thought I knew what I wanted the sales person Toby was very knowledgeable & pointed several things I had not thought off. Was not push, time to think & reflect & with a coffee. Thank you a pleasant experience & I have ordered. Looking forward to receiving in 6weeks give or take.
4 October 2025
Reply from Sofology - Cheltenham
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Cheltenham
Hi there, thank you for taking the time to leave a 5-star review!😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.