Sofology - Bolton Reviews 

2,868
•
TrustScore 5 out of 5

4.9

Middlebrook Retail Park, BL6 6JA Bolton, GB

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Rated 5 out of 5 stars

Looking for Cinema style seating with built in technology including massage, heat and speaker functions, we visited the Bolton Middlebrook Sofology showroom. There were several options to choose from... See more

Company replied

Rated 5 out of 5 stars

Friendly, helpful staff who went out of their way to help make our decision easier. John made the experience more pleasurable.

Company replied

Rated 5 out of 5 stars

Found two sofas we liked and the staff sorted us out talking us through the process, delivery, sent for colour samples Good service

Company replied

Rated 5 out of 5 stars

Huge range in lovely settings to help bring the vision to life. Helpful staff - professional, approachable, not at all pushy. Good quality product that feels built to last with a care package to subst... See more

Company replied


Company details

  1. Sofa Store
  2. also in
  3. Furniture Accessories
  4. Furniture Store
  5. Home Goods Store
  6. Living Room Furniture Store
  7. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Middlebrook Retail Park, BL6 6JA, Bolton, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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1-star

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4.9

All reviews

(2,868)

16,191 reviews in the last 12 months

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Rated 5 out of 5 stars

Was only browsing today but we ended up…

Was only browsing today but we ended up finding an amazing sofa at an amazing price! Laura and Noshine were fantastic! Really lovely staff, who took plenty of time with us to make sure the sofa was right for us! Not pushy at all! Thank you ladies x

15 August 2026
Unprompted review
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Reply from Sofology - Bolton

Thanks for this fabulous review. We appreciate you sharing it with others!

Rated 5 out of 5 stars

Huge range in lovely settings to help…

Huge range in lovely settings to help bring the vision to life. Helpful staff - professional, approachable, not at all pushy. Good quality product that feels built to last with a care package to substantiate their hard-wearing claims.

30 July 2026
Sofology - Bolton logo

Reply from Sofology - Bolton

Thanks for this fabulous review. We appreciate you sharing it with others!

Rated 5 out of 5 stars
Sofology - Bolton logo

Reply from Sofology - Bolton

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Nosheen

Very helpful and accommodating. We visited multiple times until we got it right and she did not make us feel uncomfortable for this.

18 July 2026
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Reply from Sofology - Bolton

Thank you Mr Bux

Rated 1 out of 5 stars

Frustrated

The person who took our order entered an incorrect email address for me. Each time the store corrects it I can't log on. I was given a number by the store to call so I can pay the balance, that was the wrong number. They were the team that arranged deliveries. They gave me a different number, that was an incorrect number. Poor, poor service. Apparently the only way I can pay is to go back to the store which I don't mind to do. Why oh why do I have to run around because of their incompetence

25 July 2026
Unprompted review
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Reply from Sofology - Bolton

Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.

Rated 5 out of 5 stars

We have bought another suite drom…

We have bought another suite drom SOFOLOGY as we're very pleased with the last purchase, from approx 10 yrs ago. Excellent quality and price, would highly recommend. Ash explained everything at each stage, which was cery helpful.

13 July 2026
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Reply from Sofology - Bolton

Thank you so much for sharing your experience Steve! We love that you have returned to us after 10 years!

Rated 5 out of 5 stars

At the time of purchase we were the…

At the time of purchase we were the only customers in the store, however it didn’t feel like we were being pressured by the salesperson, which for us makes for a great experience. When we were ready to speak to a salesperson they were very helpful and informative.

5 July 2026
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Reply from Sofology - Bolton

Thank you for awarding us 5 stars!

Rated 5 out of 5 stars

experience in Bolton Sofology

Throughout my experience in the Bolton showroom the staff treated me very well. Ellie Moores was the main person I dealt with and she was very professional and helpful with any queries I had. Many thanks

27 June 2026
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Reply from Sofology - Bolton

Hi there, thank you for your review. Another great review for Ellie, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.
Great advice on options available and how to care for the sofa after delivery.

25 June 2026
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Reply from Sofology - Bolton

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology 😊

Rated 5 out of 5 stars

The whole experience was great

The whole experience was great, the staff were warm, friendly and knowledgeable especially Noshine and John (besties). Wishing John the best of luck with his baby girl x

27 June 2026
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Reply from Sofology - Bolton

What an amazing review, thank you so much for taking the time to write this 😊

Rated 5 out of 5 stars

Harrison the sales person was so…

Harrison the sales person was so helpful. He explained everything in detail. Nothing was to much trouble well done

13 June 2026
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Reply from Sofology - Bolton

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Harrison. Have a great day 😊

Rated 1 out of 5 stars

Poor customer after service

So far we have not had delivered the sofa care kit that was ordered on the 8th June, with no update on when this can be expected, despite payment being taken on the 8th June

8 June 2026
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Reply from Sofology - Bolton

Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.

Rated 5 out of 5 stars

Amazing customer service

The whole experience from start to finish was really good we was looked after and the staff made you feel welcome, we found our couch and it was a breeze straight forward and all we have to do now is wait for it to arrive 😊

7 June 2026
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Reply from Sofology - Bolton

Thanks for this fabulous review. We appreciate you sharing it with others!

Rated 5 out of 5 stars

Great quality, choice & service.

Great choice of quality sofas, staff really friendly and helpful, gave us time and space to make our decision and could not have been more helpful, answered all our questions and are a credit to the company. Would definitely recommend.

7 June 2026
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Reply from Sofology - Bolton

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Rated 5 out of 5 stars

The staff member was soo

The staff member was soo ! helpful explaining everything I needed to know about my sofa.

10 June 2026
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Reply from Sofology - Bolton

Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!

Rated 5 out of 5 stars

Great customer service

Great customer service, fully attentive to our wants & needs.

6 June 2026
Sofology - Bolton logo

Reply from Sofology - Bolton

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Great customer service from John top lad

Great customer service from John top lad

6 June 2026
Sofology - Bolton logo

Reply from Sofology - Bolton

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by John. Have a great day 😊

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