SIXT+ auto abo Reviews 149

As i now Mrs Gladitz und Mr Rückemann , there was no problem by making this contract, choosing the car and all other things about the deliverung.They are alway very kind and helpfull for me.
The Car is in excellent condition, the staff about the delivery and explaining the Car war veryvery helpful.
it is always a pleaure to rent a car in Hildesheim,Steuerwalderstrasse !!

SCAM

I am extremely frustrated with my experience at SIXT.

I had fully prepaid and booked this reservation 2 months in advance, yet on the day of pick-up in Nuremberg, we were told for the first time that the car could not be driven into Budapest — something that was never disclosed anywhere in the booking, emails, or prior communication. If we had known, we would never have booked this.

We were then refused the vehicle entirely, with no alternative and no real help, and simply told to contact customer service ourselves. Our entire trip depended on this booking.

With no support, we had to arrange a last-minute train to Munich, causing stress, delays, and extra costs. At the Munich branch, we were forced into a walk-in booking, paying €2,462 for 4 days for a Volvo XC60 — compared to €1,830 for 10 days originally. The financial loss is obvious.

Customer service provided no meaningful assistance.

Absolutely unacceptable — I would not trust SIXT for important travel plans.

(EN) I have a long-term rent (subscription), and my "base station" is "Düsseldorf Zentrum HBF" (Willi Becker Allee 10). The personnel at the station is predominantly helpful in unusual situations and exclusively polite. All the personnel I met spoke English and German. The vehicles are mostly in good condition.

I just recently had a flat tire on my SIXT + car and within the same afternoon the car was picked up and I had a new car (even got an upgrade) to continue driving with. All I had to do was one phone call to the SIXT support and everything else was smoothly handled. Dont think that I had such an easy handling with any provider before. Amazing product and very smooth in any way.

Really like my Auto Abo. It was so easy to collect the car in Munich and people were very friendly. Also no problem to switch the station later on and all changes can be done through the app. Did not know I have to update the km on my own in the app, but this is very easy and you get a credit of 50km after each monthly update.

A good idea was very poorly implemented. Promises regarding equipment were not kept. Agreed-upon deadlines were postponed. Responses to inquiries were very slow. This is no way to win or retain customers.

I’m happy to write this review. My experience with Sixt has been consistently positive. The company operates efficiently, provides first-class service, and clearly values its customers.

Every interaction has been smooth and professional, and it’s evident that Sixt is committed to delivering maximum customer satisfaction. I would gladly recommend their service to anyone looking for a reliable and enjoyable rental experience. Thank you.

Not sure why the overall reviews for this service are so low. My own experience has been fantastic. Firstly, it’s the cheapest, easiest and most flexible way to own / run a car. Compared to leasing, it’s about 50% cheaper. I’ve had to accidents so I’m not sure what the customer service is like but when I complained about a broken Apple play interface, they immediately changed the whole car! I genuinely can’t see any downside.

I had a car for 4 month and beside the price, it was a great service. I strongly recommend the extra insurance, as someone put a dent into my car and this would have cost me a lot. But with full coverage it was not a problem at all.

Professional team from Chemnitz station, showing great service during whole year. Marco Thieme is the best manager.

I received a terrible service when I rented a car from Sixt and even joined Sixt Plus

Location and pickup were good. Accounting and app were glitchy. The customer service over the phone was kind, but because they had very little access, they could not do much to help. Email service is slow (took a week to get to the substance of the issue), rude and unhelpful. Very little interest in understanding the customer's perspective, being transparent or upfront. No interest in solving problems and loves saying we cannot do this, even when they made an error. Always leave a paper trail and obtain confirmation from them that something is done. Put the payment on a credit card with plenty of insurance. It is a nice concept and the fleet and option are nice. However, like almost every other subscription provider for cars, does not have a responsive app-payment communication. Never encountered such defensive customer service with poor understanding of the issue. Prepare to explain yourself like a broken record. Given how little they wish to listen, and how much they focus on shying away from any sort of liability, I doubt the customer experience would ever improve.

Sixt Plus is a total scam. Be cautious of their enrollment fees. They initially promise that the fee will be credited to your Sixt account after completing three months, but later claim this isn’t true and apologize.

I don’t think there is a rating scale to describe what they are doing…

1. Providing a lower category of a car than ordered, dirty and with tank half full.

2. Lying, not responding, asking to call customer support over and over again “because call got re-routed to wrong support line”

3. Providing a correct car only after 3 weeks, still charging a full price for a month. Claiming that on the wheel (that was impossibly dirty at the pickup) is scratched, even though there’s only dirt visible on the picture. Still charging 1000 € plus 160€ for refuelling service, because half an empty car should be returned, apparently with a full tank.

4. Customer service line not responding, Written email complaints also not. Only thing that they do is charge for the service that they have NOT provided